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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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The lively and historic coastal town of Harwich is one of the UK's busiest international cruise ports, and provides an excellent glimpse into quintessentially British maritime life. Enjoy a classic fish and chips on the harbour as you watch the ships sail by, or - if you're feeling daring - take part in some watersports yourself. Outdoorsmen will love the gorgeous walks you'll find nearby, as well as the scenic cycle routes.
Ronne, Bornholm. Denmark
DAY 421 Oct 2021
The town of Ronne, Bornholm, is just a 30 minute walk or short shuttle ride from the cruise port, making it a great stop for a laidback walking tour. The quaint cobbled streets and charming gardens provide a perfect backdrop for discovering the history of this small town, and with ancient buildings to explore such as St. Michael's Church and the Ronne Theatre, you'll be taken back in time. For outdoor excursions, the beaches and biking routes are particularly popular for their stunning views.
Things to do in Ronne, Bornholm. Denmark:
Hammershus Ruins
A medieval era fortification, the Hammershus Castle Ruins was restored in 1900, after being partially demolished in 1750. A fascinating attraction to discover, it's frequently voted as the most popular site in Bornholm.
Bornholms Museum
A cultural history museum, here you'll learn all about the area through a number of collections and exhibits. A captivating attraction in Ronne, you'll feel fully immersed into the history of the area after a visit here.
Visby, Gotland. Sweden
DAY 522 Oct 2021
Situated on the Swedish Island of Gotland in the Baltic sea, Visby is one of Scandinavia's best preserved medieval towns. Follow the labyrinth of quaint cobblestone streets to picturesque cottages and ancient Gothic churches, and discover the 12th century history of this hidden gem. Whether you're looking for a simple walking tour to admire the historic architecture, or are looking to get stuck into museums, ruins and cathedrals, Visby is a must-visit for a glimpse into Scandinavia's past.
Things to do in Visby, Gotland. Sweden:
DBW Park
One of the most upscale parks in the city is DBW Park, which is situated on the shore of the Baltic Sea. In addition to several walking and jogging trails, and a variety of native and foreign species, this botanical park also has lush trees and vibrant flowers. A must when you visit the city, its tranquil atmosphere will be a welcome break from the hustle and bustle.
Kneippbyn
A short journey from Visby is the Kneippbyn theme park. Full of waterslides, rides and live performances throughout the day, it’s inspired by the iconic Pippi Longstocking films and is a fun day out for all the family.
Lummelunda
The Lummelunda Cave is situated in a nature preserve north of Visby on the Swedish island of Gotland. One of the longest caverns in Sweden, the investigated portion of this karst cave is nearly 4.5 km long.
Portsmouth
DAY 926 Oct 2021
As one of the oldest seaside cities in the British Isles, Portsmouth plays host to some of the best maritime attractions you'll ever experience. It is also home to the naval base, making it a must-visit for military history enthusiasts who will love the naval museum ships and fortresses, as well as a stroll around the dockyard. You can also witness the Mary Rose at her museum, as well as the HMS Victory, and for the best views of Portsmouth, visit the Spinnaker Tower.
Things to do in Portsmouth:
Spinnaker Tower
standing at 170 metres tall, this prominent landmark is the ideal place to take in picturesque views of Portsmouth. Situated in Portsmouth Harbour, you'll see it as you set sail on your cruising adventure.
HMS Victory
Built in 1758, HMS Victory has over 246 years of service. An iconic attraction in Portsmouth, it has an incredible 104 guns and is a prominent attraction within easy reach of Porstmouth Harbour.
Mary Rose
A historical museum situated in the Historic Dockyards, you'll be able to explore this fascinating exhibit learning all about the iconic Mary Rose ship.
Harwich
DAY 1027 Oct 2021
The lively and historic coastal town of Harwich is one of the UK's busiest international cruise ports, and provides an excellent glimpse into quintessentially British maritime life. Enjoy a classic fish and chips on the harbour as you watch the ships sail by, or - if you're feeling daring - take part in some watersports yourself. Outdoorsmen will love the gorgeous walks you'll find nearby, as well as the scenic cycle routes.