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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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As one of the oldest seaside cities in the British Isles, Portsmouth plays host to some of the best maritime attractions you'll ever experience. It is also home to the naval base, making it a must-visit for military history enthusiasts who will love the naval museum ships and fortresses, as well as a stroll around the dockyard. You can also witness the Mary Rose at her museum, as well as the HMS Victory, and for the best views of Portsmouth, visit the Spinnaker Tower.
Things to do in Portsmouth:
Spinnaker Tower
standing at 170 metres tall, this prominent landmark is the ideal place to take in picturesque views of Portsmouth. Situated in Portsmouth Harbour, you'll see it as you set sail on your cruising adventure.
HMS Victory
Built in 1758, HMS Victory has over 246 years of service. An iconic attraction in Portsmouth, it has an incredible 104 guns and is a prominent attraction within easy reach of Porstmouth Harbour.
Mary Rose
A historical museum situated in the Historic Dockyards, you'll be able to explore this fascinating exhibit learning all about the iconic Mary Rose ship.
Seydisfjordur
DAY 521 Jun 2019
Time at Port: from 12 PM to 6 PM
The most culturally rich and picturesque town in East Iceland, Seydisfjordur is a hub of artists, musicians and outdoorsmen, making it a quirky getaway from the big city. With just 700 residents, it's a breath of fresh air while never being boring. Enjoy a wide range of activities including hiking along the coast, exploring the museums, picking up souvenirs at the arts and crafts market, and playing a round of golf. Whatever you choose to do, you'll have a stunning view to match
Things to do in Seydisfjordur:
Gufufoss Waterfall
The largest in the Seydisfjordur Fjord, the breathtaking Gufufoss waterfall will take your breath away the moment you see it. Not only is this landmark surrounded by beautiful scenery, but accessible walking trails including one that takes you behind the waterfall itself!
Skaftfell
The centre for visual art, it’s an independent art organisation that was founded in 1998. Built within a timber house that dates to the early 20th century, it showcases a variety of local art that captures the beauty of the area.
Skálanes Nature and Heritage Centre
Located within a 1,250 acre nature reserve, the Skalanes Nature and Heritage Centre is an independent field centre that gives visitors the chance to learn about the captivating history and nature of the area.
Akureyri
DAY 622 Jun 2019
Time at Port: from 9:30 AM to 7 PM
The town of Akureyri, sometimes known as "The Capital of the North," is located in North Iceland's Eyjafjörur fjord. It is about 62 miles (100 km) from the Arctic Circle, and is the second-largest urban area in Iceland, home to roughly 19,500 people. There are several attractions in this picturesque town, from the Akureyri Botanical Gardens to the Akureyri Museum and Zipline that soars high above a river.
Things to do in Akureyri:
Akureyri Botanical Gardens
Opened in 1957, the Akureyri Botanical Gardens is situated within the Eyjafjord, and has an array of greenery, from trees to perennials and shrubs. A beautiful park to wall around, it’s ideal if you’re looking for a relaxing activity during your stop off in the port town.
Akureyri Museum
Within easy reach of the centre, the Akureyri Museum portrays the life of past inhabitants of the area, from photographs to artefacts. Offering two permanent exhibitions showcasing the ‘early times’, this extraordinary museum will transport you back in time and immerse you into the culture of Iceland.
Akureyri Zipline
If you’re looking for an activity that’s exhilarating from start to finish, look no further than the zipline. An activity that takes up to 2 hours, you’ll soar over the rustling river and steep cliffs, taking in the incredible surrounding scenery. Also giving you an opportunity to enjoy a light hike, this fun activity is any adrenaline-seeker’s dream!
Isafjörður
DAY 723 Jun 2019
Time at Port: from 8 AM to 5 PM
Situated in northwest Iceland, Isafjörður is a quaint town that’s beloved for its awe-inspiring landscapes. Not only does it feature historic and colourful wooden houses that date back to the 18th and 19th century, but a wide selection of attractions including the Bunarfoss waterfall, Arctic Fox Centre and the Naustahvilft hiking trail. The perfect place to capture breathtaking photographs, Isafjörður is a wonderful stop-off whilst on a cruise.
Things to do in Isafjörður:
Westfjord History Museum
Showcasing the captivating maritime heritage of the town, within this quaint museum you’ll learn about the fishing industry and the life of the hardworking fisherman in the town. A fascinating insight into the culture of the town, it makes for a unique experience during a stop-off.
Dokkan Brugghus
A picturesque micro brewery that’s a family business, it’s one of the most popular attractions to visit whilst in Isafjörður. Producing a wide selection of local craft beer, you can toast to your holiday whilst visiting this extraordinary brewery.
Vigur Island
Accessible from May to September, Vigur Island is a fantastic place to visit whilst in Isafjörður. Available to visit through a range of tours, you can head out on a boat to the island and discover the rare Arctic birdlife including puffins and razorbills, whilst taking in the picturesque scenery.
Reykjavik
DAY 824 Jun 2019
Time at Port: from 7 AM to 7 PM
Home to some of the most striking buildings you'll ever see, Reykjavik is a small city that packs a powerful punch. Take a dip in one of the many geothermal pools to truly relax, or enjoy a refreshing hike in the great outdoors. A visit to the iconic Hallgrímskirkja Church is a must for architecture enthusiasts, though a simple walking tour around the city will see you discovering stunning designs and street art. Don't forget to leave room for the outstanding local cuisine, from fresh seafood to grilled meats.
Things to do in Reykjavik:
National Museum of Iceland
Step back in time in this fascinating museum located in the heart of the city. Built in 1863, it’s home to a variety of exhibitions showcasing the enthralling history of Iceland, from its maritime past to artefacts capturing the life of original settlers within the country.
Harpa
Situated in the centre of the city, Harpa is an extraordinary concert hall that features a distinct design with coloured glass surrounding its exterior. Host to a range of concerts, conferences, plays, opera performances and more, it’s a must-see when in the city.
Blue Lagoon
Arguably one of the most beloved attractions in Iceland is the Blue Lagoon. Located less than 45 minutes from the city, it has a geothermal spa that’s bright blue. Onsite there is also a cafe, a massage room, restaurants and more to enjoy throughout your time there.
Portsmouth
DAY 1329 Jun 2019
Time at Port: from 12 AM to 2 PM
As one of the oldest seaside cities in the British Isles, Portsmouth plays host to some of the best maritime attractions you'll ever experience. It is also home to the naval base, making it a must-visit for military history enthusiasts who will love the naval museum ships and fortresses, as well as a stroll around the dockyard. You can also witness the Mary Rose at her museum, as well as the HMS Victory, and for the best views of Portsmouth, visit the Spinnaker Tower.
Things to do in Portsmouth:
Spinnaker Tower
standing at 170 metres tall, this prominent landmark is the ideal place to take in picturesque views of Portsmouth. Situated in Portsmouth Harbour, you'll see it as you set sail on your cruising adventure.
HMS Victory
Built in 1758, HMS Victory has over 246 years of service. An iconic attraction in Portsmouth, it has an incredible 104 guns and is a prominent attraction within easy reach of Porstmouth Harbour.
Mary Rose
A historical museum situated in the Historic Dockyards, you'll be able to explore this fascinating exhibit learning all about the iconic Mary Rose ship.