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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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Only accessible by smaller ships, Bristol is a hidden gem of quaint streets, cultural sites and colourful street art. Stop by quirky cafes, indulge in classic British cuisine at the pubs, and admire the fascinating exhibitions at the Bristol Museum and Art Gallery. When night falls, head to the harbour to watch it light up with an array of bars on offer to enjoy your favourite drink by waterfront.
La Coruna
DAY 314 Jul 2021
Whether you’re looking to top up your tan on the beach with shops and restaurants just a short walk away, or looking to explore fascinating museums and ancient castles, La Coruna offers attractions for everyone. This trendy and modern city features a busy hub in the centre with an abundance of dining and shopping, as well as unique moments such as the Tower of Hercules. From here, enjoy the sweeping views out to sea – and don’t forget your camera!
Things to do in La Coruna:
Aquarium Finisterrae
Though this aquarium may be small, it features numerous rooms dedicated to the marine life in the Atlantic Ocean. Most notable is the Nautilus, a room submerged in the sea for optimal viewing of sharks, rays, octopus and many species of fish.
Museo Domus
Dedicated to the science of human beings, Domus boasts more than 150 interactive features to educate and entertain visitors. Discover numerous exhibitions covering genetics, evolution and modern medicine, as well as the Open Laboratory space.
Riazor Beach
One of the most popular beaches in the city, Riazor beach stretches along the promenade with restaurants, bars and cafés in close proximity. You’ll find both golden sand and rockier areas, as well as calm water and waves perfect for surfing.
Tower of Hercules
Declared a UNESCO World Heritage Site in 2009, the Tower of Hercules once served as a lighthouse and landmark for La Coruna harbour. Visitors can explore the basement and venture up 234 steps to the balcony to admire the vast views.
Praia da Vitoria
DAY 718 Jul 2021
A municipality in Portugal, this picturesque coastal destination not only offers a vibrant port, but several attractions including Facho Viewpoint, Vitoria Beach and a historic old city with quaint restaurants, shops and churches.
Ponta Delgada, Azores
DAY 819 Jul 2021
Ponta Delgada offers unspoilt, lush landscapes and terracotta rooftops, as well as a truly stunning coastline. It has quickly become popular for the breathtaking scenery and for its hot springs, though you won't find massive crowds flocking to the Azores, making it perfect for unrivalled relaxation. Take a stroll around the Old Town centre, or enjoy a romantic tour by horse-drawn carriage. During the summer, you may also spot whales off the coast.
Things to do in Ponta Delgada, Azores:
Botanical Garden
A historic garden dating back to the mid-19th century, the Jardim Botânico António Borges botanical garden features a variety of walkways, along with a selection of rare and exotic plants.
Gruta do Carvão
A fascinating cave that you can take a tour around, it's filled with stalactites and rugged surfaces. A unique attraction to explore, you can spend hours discovering its natural beauty.
Pineapple Plantation
If you're looking for something a little different to explore, head to the Plantação de Ananás dos Açores. A pineapple plantation, you can taste delicious pineapple liquour, jams and juice, whilst seeing where this mouth-watering fruit is grown.
Funchal, Madeira
DAY 1021 Jul 2021
This lush, green city found in the south of Madeira is a haven of relaxation, outdoor activities and beautiful gardens. For the most adventurous, visitors will love diving in the crystal-clear sea, catching some waves and even swimming with dolphins, while those looking to take things at a slower pace can enjoy whale watching. One of the most popular events in Funchal is the yearly New Year’s Eve Fireworks display, which is one of the largest in the world.
Things to do in Funchal, Madeira:
Funchal Cathedral
Found in the city centre, Funchal Cathedral is an impressive Gothic-style monument, popular with locals and visitors alike. Take a look inside to learn about the fascinating history of the architecture, including the altarpiece ordered in 1510 to 1515.
Monte Cable Car
For unrivalled panoramic views of Funchal Bay and the vast landscape, Monte Cable Car will take you to one of the best vantage points in Funchal. The fifteen-minute journey is a relaxing ascent towards Monte, with a souvenir photo at the end of the journey.
Monte Palace Tropical Garden
Occupying 70,000 square meters, Monte Palace Tropical Garden is home to a plethora of exotic flora and fauna from all corners of the world. You will get lost in the tranquil beauty of this garden, enjoying the space with black swans, colourful koi and vibrant peacocks.
Quinta do Palheiro Ferreira
Thanks to Madeira’s fertile soil, many tropical plants thrive here and Quinta do Palheiro Ferreiro’s gardens are an excellent showcase of this. The most notable collection are the camellias, first planted by the Count of Carvalhal.
Lisbon
DAY 1223 Jul 2021
The largest and capital city of Portugal, and one of the oldest cities in the world, Lisbon is an idyllic cruise holiday destination, offering attractions to suit all interests. From ancient forts to artistic neighbourhoods and the breath-taking Jerónimos Monastery, this port of call has plenty to explore. Families will love to discover the many species at the Oceanarium, while couples will love an escape to the charming town of Sintra to explore the castle.
Things to do in Lisbon:
Alfma District
One of the oldest and most vibrant districts of Lisbon, Alfama is the place to be for artisan eateries, quirky boutiques and Fado bars. It’s best explored on foot or by the tram to experience as many of the attractions and highlights as possible.
Jeronimos Monastery
One of the most visited sites in Lisbon, the Jerónimos Monastery was completed in the seventeenth century. In 1983 UNESCO declared it as a World Heritage Site and it’s certainly a must visit to admire the beautiful architecture both inside and out.
Lisbon Oceanarium
Here visitors will discover over 450 different species of marine life, including sharks, rays, penguins and otters. Cruisers of all ages will love following the route around the central aquarium to learn about the major ecosystems of the ocean.
Torre de Belem
Declared a UNESCO World Heritage Site in 1983, Torre de Belém was built to protect Lisbon from attackers from the sea. Despite its role, the fort was decorated with lavish carvings and details, which are best viewed from the banks of the Rio Tejo.
Tram 28
Tram 28 is the classic Lisbon mode of transportation – rattling around the narrow streets in a bright yellow tram that dates back to the 1930’s. Hop on and take one of the best tours of Lisbon, passing highlights and attractions along the way.
Sintra
Declared a UNESCO World Heritage Site for its cultural landscape, Sintra is a romantic destination to escape to for the day. Featuring enchanting palaces and rolling hills, this town is easily accessible from Lisbon via a regular train service.
St George's Castle
Established in 200 BC, Castelo de Sao Jorge is one of the biggest highlights of Lisbon. Get to know the city’s unique and fascinating history, explore the imposing walls, wander the shady gardens and admire the vast views from the Observation Terrace.
Bristol
DAY 1526 Jul 2021
Only accessible by smaller ships, Bristol is a hidden gem of quaint streets, cultural sites and colourful street art. Stop by quirky cafes, indulge in classic British cuisine at the pubs, and admire the fascinating exhibitions at the Bristol Museum and Art Gallery. When night falls, head to the harbour to watch it light up with an array of bars on offer to enjoy your favourite drink by waterfront.