At the entrance to onboard venues with high traffic, such as dining rooms, bars and lounges, there will be hand sanitizers to encourage frequent handwashing. At the Lido Market restaurant, crew will be on hand to prompt guests at these stations. All food service stations here will be staffed.
Staterooms will be thoroughly cleaned up to twice a day, and after each cleaning all touch points will be sanitised again. In public spaces, such as corridors, there will be frequent cleaning, especially of handrails, door handles and buttons. Each night there will be deep cleaning and fogging of busy public venues such as restaurants, toilets and spa, amongst others. Should guests show flu-like symptoms their cabin will have an additional deep clean and all bed linen, towels, table cloths et will be specially laundered.
Before cruising, all guests and crew will have to undergo health screenings, which could include questionnaires and temperature checks. Should anyone onboard develop symptoms, each ship has well-equipped facilities and highly-trained medical staff.
Hated every minute. Fend for yourself ethos. Very poor entertainment, lack of transport/informtion/maps to to help one get ashore as a result only felt safe to leave the ship at 3 ports. A feeing of total isolation as a solo passenger, particularly, the dining room experiences.
A twelve night cruise around the Adriatic and Med, the whole experience was superb, staff went beyond duty and the ship was first class, any quibbles, two, the cost of excursions and the gratuities, both expensive but apart from this a great holiday
The ship was all you would expect of a nearly new ship Staterooms and verandah were excellent.Entertainment in main theatre was good, but BB King blues club and Rolling Stones Rock club were too loud and too repetitive.Food and dining areas all very good.Drinks prices on board were too high, and the ship felt a bit like a floating cash till.Gratuities of 14.50 dollars per day and then15per cent service charge on all purchases was a bit over the top, I cut the gratuities and they did not seem too happy.On return they charged me to my card 63.50 for a missing item in the cabin, which basically accused me of theft.They refunded it after a phone call by me, and said it was an error.It still leaves a bad taste, and it is doubtful I would use them again. Overall a holiday is what you make it and we had a good time,.
This is our third cruise with Holland America and although each cruise was different each ship has been equally good in facilities offered, food, comfort, staff etc. I think that the stateroom on the Koningsdam was slightly bigger. This ship was the largest one we have been on but rarely were there any queues. We didn't use the pool much but if we had we might have had an issue with finding a lounger near the pool but I guess that this is the problem in all cruise ships. As in cruise lines, alcohol prices were high so if you drink a lot it might be worth looking for a cruise ship where a drinks package is included. We only went on one excursion and that was with a private company. Excursions with HL are expensive for what you get The formal nights were replaced with gala nights. I guess that this was many people don't like wearing formal wear.
Cabin smaller than expected paid extra for larger size. Noise and vibration from engine room terrible ruined holiday. No sleep for 10 nights, H & A refused to move us said ship full. complained rec on board credit! Crew, Food & entertainment Excellent but would not book with H & A again will stick to Celebrity in future!
Best cruise in over 20 I have booked. Ship was stunning and food excellent. Service second to none. I will be going on Holland American again. Entertainment very enjoyable, I particularly liked the use of the wide screen projections in the main theatre. Always room to sit down whether during the entertainment or in the bars, restaurants.
Holland America Line rolled out their new Pinnacle Class ship, the ms Koningsdam in April this year and, a few weeks later, I was lucky enough to be invited on board this class-leading feat of nautical engineering. By far the largest ship to grace HAL's fleet, everything is beautifully crafted; the lavish decoration throughout achieves opulence without being superfluous. The staterooms are spacious and well appointed, the spa facilities are excellent and, as with any self-respecting cruise ship, there is an open air pool and sun lounger area with the usual inviting hot-tubs. For those who are interested in training while on holiday, the gym is is superb! The in the restaurant food and service were both to HAL's usual high standard. Finally, the entertainment. HAL have teamed up with the Lincoln Centre of Performing Arts in New York, and entertainment media brand Billboard, to offer guest on the Koningsdam an array of music, performed by outstanding musicians, each and every night. Holland America Line veterans will certainly not be disappointed with this latest offering, and those yet to experience the cruise line should give some serious consideration to booking their next cruise on the ms Koningsdam.
We are seasoned cruisers and have found Iglu consistently reliable,providing a first class service at competitive prices. We travelled on the MS Koningsdam maiden voyage in a verandah room on deck 11. This was spacious and well designed. We particularly liked the walk-in shower, extremely comfortable 6' bed with its non-allergenic crisp bedding, USB ports for charging phones, Fitbits etc and the wide choice of in-room entertainment including up to date films free of charge. Sound insulation was very good. The musically themed decor was contemporary with lots of modern art and bright lighting features, especially in the atrium and theatre. However, externally some of the more traditional HAL teak features have been tastefully incorporated. There was plenty of space for privacy on the sun decks and we enjoyed the novelty outdoor gym equipment. There is of course a full entertainment programme, but thankfully none of the hi-di-hi experience. Food was first class and well presented. However, be aware that the Lido buffet closes for long periods in the afternoon when there is a reliance on the Deli, Pizza and burger bars alongside afternoon tea in the lounge. All staff were keen to please and very attentive. Embarkation and disembarkation were conducted smoothly. Some minor points to note: there is no self service laundrette, but a chargeable itemised or 'bag' service is available, no night club and no lending library. Overall a classy ship on which we hope to sail again.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.