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Iglu Cruise News - Iglu.com was shortlisted for the 2016 Best Place for Women to Work Award at the Shine Awards 


Job Vacancies at Iglu


Full Time Cruise Sales Consultants

Are you an experienced cruise holiday agent?

Due to our recent, and ongoing, phenomenal growth we're looking for experienced cruise holiday sales consultants who offer excellent customer service and excel in a busy sales environment.

Our team is expertly supported by an experienced after sales team to allow the sales team to focus solely on taking hot enquiries as quickly and effectively as possible.

The targets are challenging but very achievable and the rewards are industry leading. All incentives, familiarisation trips and prizes are paid to the team directly.

Come and join one of our busy sales teams located in our Wimbledon or Portsmouth offices, home-workers are also welcome.

OTE £46K (basic + generous commission + bonus)

Sound like you? Come and join our busy travel agency based in Wimbledon.

To apply, please email recruitment@iglu.com with your CV and a covering letter.

Do you speak any European languages? If so, please include these on your application to us.

Due to the high volume of applicants, only successful candidates will be contacted.


Customer Care Executive

We are looking for people who are passionate about delivering the highest standards of service to our customers. Due to our phenomenal growth, we are seeking to expand our Customer Care team. The post holder will ensure the high levels of customer service are maintained. They will handle calls and emails from customers once their booking is completed and will deal with any additions and alterations to bookings. They will communicate with sales staff and suppliers to rectify any problems which may have arisen. Experience in a similar Customer Care role or in the Travel industry is preferable.
Reports to: Customer Care Team Leader

Responsibilities

  • Effectively fulfilling the booking once the sale has been made
  • Answering customer queries by phone and email
  • Resolving problems of customers on holiday
  • Updating internal system with flight and holiday information and informing customers of any changes to their existing details
  • Identifying and resolving any errors/discrepancies between tour operator and in-house information
  • Informing customers of accommodation, flight and itinerary changes and cancellations
  • Handling of customer complaints
  • Calming and advising customers appropriately
  • Liaising with tour operators to provide the best possible resolution for our customers
  • Completing additions and amendments to bookings
  • Fulfilling added benefit orders and communicating with Commercial team
  • Working closely with other departments to ensure smooth running of operation
  • Logging notes of all communication
  • Ancillary Sales and seeking up-sell opportunities
  • Booking retention and cross-selling customers to alternative holidays

Personal Qualities/Skills

  • Strong verbal and written communication skills
  • Ability to communicate effectively both internally and externally at all levels
  • Strong understanding of our products
  • PC literate – knowledge of Word and Excel
  • Basic knowledge of ABTA/ATOL regulations
  • Professional nature
  • Excellent time management skills
  • Ability to work under pressure and independently
  • Organisational skills and ability to multi-task
  • Proactive & enthusiastic
  • Supportive team player

To apply, please email recruitment@iglu.com with your CV and a covering letter.


CRM Assistant

Iglu.com, is a successful online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional holidays to locations around the world. 

We are looking for a CRM Assistant to join our growing CRM team to help develop our automated lifecycle campaigns, predominantly across Email & SMS. The role will be responsible for executing the company CRM strategy across all 3 travel brands with a focus on retention.

Key duties include but are not limited to:

  • Support the CRM team to plan & build email & SMS content in line with company & best practice guidelines
  • Quality check, test & revise content, links & tracking
  • Support the implementation of our company loyalty programme
  • Assist with email marketing production, working to a schedule across 3 travel brands
  • Work with Commercial team to implement automated life-cycle messaging
  • Report and analyse campaign performance

Candidates will ideally possess the following attributes:

  • Previous Email Marketing or CRM experience, ideally within the travel industry
  • Previous experience with an ESP (Adobe Campaign preferred)
  • Basic understanding of HTML
  • Proven ability to write good prose with high level of accuracy
  • Ability to multi-task and work to strict deadlines
  • Customer-centric & data-driven
  • An interest and enthusiasm for travel

Why work for us?

  • Fun, sociable office environment
  • Opportunities for training & personal development
  • Opportunity for travel & days out
  • Travel partner discounts
  • Cycle-to-work scheme
  • 20 days holiday + bank holidays

This is the perfect opportunity for a customer centric candidate to develop their CRM skills in a fast paced, fun and creative industry with plenty of potential for growth. This role is based in our Wimbledon office (SW19 1NE). 

To apply, please email recruitment@iglu.com with your CV and a covering letter.


Email Marketing Assistant

Iglu.com, is a successful online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional holidays to locations around the world.

We are looking for a permanent, full-time, Email Marketing Assistant to join our busy marketing department. The role will be responsible for writing, designing and coding the company’s email marketing campaigns as a part of a larger Email, CRM and Marketing team.

Key duties include but are not limited to:

  • Design, code and execute email marketing campaigns
  • Work to an email marketing schedule across 3 travel brands
  • Report and analyse email campaign performance
  • Work with Commercial team and travel partners to devise and plan campaigns
  • Test, learn and revise
  • Maintenance of customer databases & subscriptions
  • Constantly carry out competitor analysis
  • Other ad hoc projects

Candidate will ideally possess the following attributes:

  • Proven ability to write good prose with high level of accuracy
  • Previous experience with an ESP (Adobe Campaign preferred)
  • Basic understanding of HTML
  • Experience of Photoshop & Dreamweaver (preferred)
  • Ability to multi-task and work to strict deadlines
  • Excellent time management and organisational skills
  • Confident and self-motivated
  • An interest and enthusiasm for travel

Why work for us?

  • Fun, sociable office environment
  • Opportunities for training & personal development
  • Opportunity for travel & days out
  • Travel partner discounts
  • Cycle-to-work scheme
  • 20 days holiday + bank holidays

This is the perfect opportunity for anyone looking to develop their digital marketing skills in a fast paced, fun and creative industry. This role is based in our Wimbledon office (SW19 1NE).

To apply, please email recruitment@iglu.com with your CV and a covering letter.


Email Marketing Executive

Iglu.com, is a successful online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional holidays to locations around the world.

We are looking for a permanent, full-time, Email Marketing Executive to join our busy marketing department. The role will be responsible for writing, designing and coding the company’s email campaigns as a part of a larger Email, CRM and Marketing team.

Key duties include but are not limited to:

  • Design, code and execute email marketing campaigns using HTML templates
  • Optimise the deliverability of all emails across devices and browsers
  • Test, learn and revise
  • Continue to develop and deliver on new ways to expand the brand and database
  • Reporting and analysing email campaigns
  • Working with Commercial team and travel partners to devise and plan campaigns
  • Working to an email marketing schedule

Candidate will ideally possess the following attributes:

  • High level of IT literacy including proficiency in HTML, CSS and Photoshop
  • Proven ability to write good prose with high level of accuracy
  • Experience working with web analytics tools, Excel and sales revenue reporting
  • Ability to multi-task and work to strict deadlines
  • Excellent time management and organisational skills
  • Excellent teamwork, communication and interpersonal skills
  • Confident and self-motivated
  • Knowledge and use of Adobe Campaign/Marketing Suite (preferred)
  • An interest and enthusiasm for travel

Why work for us?

  • Fun, sociable office environment
  • Opportunities for training & personal development
  • Opportunity for travel & days out
  • Travel partner discounts
  • Cycle-to-work scheme
  • 20 days holiday + bank holidays

This is the perfect opportunity for anyone looking to develop their digital marketing skills in a fast paced, fun and creative industry. This role is based in our Wimbledon office(SW19 1NE).

To apply, please email recruitment@iglu.com with your CV and a covering letter.


SEO Executive

An award-winning travel company is looking for an executive profile to join the SEO team. You will have at least 12-18 months experience in SEO with a specific interest in the on-site and technical sides of the discipline.

Please only apply if you have the following:

  • You are passionate of all things digital;
  • You are proficient with Microsoft Excel;
  • You are interested in web technologies and willing to learn;
  • You have already worked on a big ecommerce site;
  • You have used crawling tools such as Screaming Frog or DeepCrawl;
  • You have basic knowledge of HTML;
  • You have some experience in link analysis and detoxing;
  • You have an interest in international SEO;
  • You’re interested in AI, Voice search and rich results;
  • You follow industry blogs, keep abreast of SEO updates and never miss John Mueller’s Google’s Hangouts;

We are looking for an energetic individual with enthusiasm to spare and the capacity to think outside the box to create on-site and technical opportunities to increase the websites’ visibility. This role will act as a bridge between marketing and IT (mainly the Front-End team).

The employer will provide in-house training and attendance to seminars and external trainings and workshops. You will have access to SEO tools such as SEMrush and Majestic, and Google tools such as Google Analytics and Search Console.

This is a great opportunity for a Junior SEO to take ownership of technical SEO projects and drive the business forward by spotting on-site bugs, optimising the technical structure of the site and streamlining SEO processes within the company.

To apply, please email recruitment@iglu.com with your CV and a covering letter.


Language Editorial Assistant

Job: Language Editorial Assistant (temp roles)

Department: Marketing

Position: Temporary

Salary: DOE

Based: Wimbledon

We are looking for fluent Language Editorial Assistant to be responsible for translation and ongoing language requirements for the international websites.

Currently we are looking for 1 x French, 1 x Spanish and 1 x Italian Language Assistant.

Responsibilities will include but are not limited to:

  • Writing copy for the websites
  • Translating copy for the websites, emails, customer care, commercial etc as required.
  • Sourcing, collating and publishing product information
  • Loading translated copy into a CMS.
  • Checking and loading foreign language reviews.
  • Assisting with marketing activity.
  • Assisting with competitor intelligence.
  • Assisting with any language related queries throughout the business.
  • Establishing and enforcing brand voice and consistency
  • Advising on cultural distinctions

Essential skills include:

  • Excellent communication
  • Great attention to detail
  • Organised and able to keep to deadlines
  • Confident literacy skills
  • Ability to write good prose
  • Fluent written, reading and speaking in selected language and English

Fluent written, reading and speaking in selected language and English

The team will report into Giorgia Grassini – Website Quality Manager

These roles can be based in either our Wimbledon or Portsmouth offices.

To apply, please email recruitment@iglu.com with your CV and a covering letter.

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What our customers say


"I think your company is exceptionally good at looking after the interest of passengers both before and after their holidays and your help has been very much appreciated. I have sung your praises to my friends and I hope this will lead to many more bookings for you including more from me."

Ethel
(March 2018)

"I just want to thank you for making the changes to our upcoming cruise. You have enabled us to achieve exactly what we wanted."

Michael
(January 2018)


Read more feedback