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CALL US ON: 020 3696 9469

EMAIL US AT: concierge-cruise@iglu.com

MON - SAT: 9AM - 6PM, SUN: 10AM - 4PM

Iglu Cruise Concierge offers our loyal and highly valued guests a complimentary personalised customer service experience from the start to the end of your cruise holiday journey.

Our award-winning team take care of any pre-departure queries. We are on hand to offer a convenient and exclusive luxury service for Iglu Cruise guests to easily get the information they need.



What can we help you with?

Shore excursions

We can take care of all of your shore excursions & tours in advance of your holiday at very competitive prices. Looking for something in particular? Let us know, we'll find it for you!

Port & airport parking

Begin your holiday stress-free; we can organise airport or port car parking for the duration of your holiday, so you don't have to. We can also book you airport lounge access upon request.


You can upgrade your cabin at any time for an extra special treat.

Pre-cruise hotel stays in the UK

We can book you hotels close to the ports & airports you depart from.

Travel insurance

All guests are obliged to obtain adequate travel insurance for their cruise. We can assist in securing you a competitive rate.

Bon voyage call

A bon voyage call to ensure you are all set for your holiday and iron out any last minute issues you may have.

Personal invitations

Invitations to exclusive upcoming events including ship day visits.


It's always a pleasure to receive feedback from our customers - it really helps us to improve our service and is very rewarding for the team, who puts so much effort into ensuring your holiday runs smoothly. Please see examples of how we have been able to help, below.

K & C. Pierri-Lewis regarding their service post-booking: ''Just a little thank you for making our cruise experience once again such plain sailing. It really helps every time we go away relying on the confidence that it will all be organised so professionally by you and your team at Iglu. You personally never fail to go that extra mile in making sure we have what is needed. We look forward to speaking to you again soon when we book our next time away at sea. Many thanks for all your valuable help.''

N. McSweeney regarding her ship visit: ''I would like to say a big thank you to Debi & her team at Iglu for a fantastic day onboard Anthem of the Seas. From the minute we walked on board we were all treated like royalty. It was such a well organised visit, can't wait for the next one. Well done all!!!!'' 

A. Stevens regarding her ship visit: ''We throughly enjoyed the visit on Friday. It was well organised, we were made to feel very welcome and it was great to see Britannia before booking a cruise, especially the different grades of cabins. We were so impressed that we did book with our group guide. Thank you for the experience.''

Iglu Cruise Concierge Services


Our team of Concierge agents are experienced cruise agents who have worked in the industry for many years. They look forward to dedicating their expertise and friendly service to help you get the most out of your cruise and offer a five star service to reward you for your loyalty with Iglu Cruise. Meet the Iglu Cruise Team.

Iglu Cruise Concierge Team

Book with Confidence

We are ATOL Holders and members of ABTA for your financial protection.

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What our customers say

"I think your company is exceptionally good at looking after the interest of passengers both before and after their holidays and your help has been very much appreciated. I have sung your praises to my friends and I hope this will lead to many more bookings for you including more from me."

(March 2018)

"I just want to thank you for making the changes to our upcoming cruise. You have enabled us to achieve exactly what we wanted."

(January 2018)

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