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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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With excellent transport links to the vibrant city of Edinburgh, Rosyth is an idyllic village nestled on the east coast Scotland. Whether you're looking to escape on a day trip to the city or are looking to soak up the quiet life of the quaint countryside, Rosyth is a great starting point for a range of adventures. Discover creatures of the sea at Deep-sea World, explore Edinburgh Castle for stunning views from Castle Rock, and shop along Royal Mile for souvenirs.
Lerwick, Shetland Islands
DAY 214 Oct 2020
The Shetland Islands' only town, Lerwick is home to half of the island's population, and while it may be small, there's plenty to do during your time here. Perfect for those who love spending time outdoors, explore this remote part of Scotland by foot as you soak up the local wildlife, from ponies to rare birds. Before you leave, be sure to visit the Shetland Museum and Archive and the Mareel, where you'll learn more about life in Lerwick.
Things to do in Lerwick, Shetland Islands:
Shetland Museum & Archives
An award-winning Museum, the Shetland Museum and Archives is situated in the centre of Lerwick. At this modern museum, you’ll learn all about the history of the islands and discover an array of collections. Run by the Shetland Amenity Trust, this is a unique dive into the cultural heritage of the islands.
Broch of Clickimin
A key point of interest in Lerwick is the Clickimin Loch. Dating back to 500 AD, it has immortalised the settlement of travellers who came to the island years ago. Within it, you’ll find the Broch Tower, alongside remains of other historic structures.
Fort Charlotte
Located in the centre of Lerwick, Fort Charlotte is an artillery fort dating to the late 17th century. Built to defend against the Second Dutch War, it features several bastions and other historic features; a fascinating landmark to explore in Lerwick.
Tórshavn
DAY 315 Oct 2020
The Faroe Islands' capital, Tórshavn is located on Streymoy Island. It is well-known for its little peninsula-sized ancient town, Tinganes, which is adorned with wooden cottages with grass roofs. Tórshavn Cathedral, which was restored in the 19th century, the Nordic House and the National Gallery of the Faroe Islands are all popular attractions to visit whilst in Torshavn. Established in the 13th century, throughout the years it’s grown to become one of the most inhabited areas in the Faroe Islands, as well as being a very popular tourist hotspot.
Things to do in Tórshavn:
National Gallery
A well-known art gallery with ongoing displays of Faroese artwork in Torshavn, the National Gallery of The Faroe Islands was founded in 1989, and consists of two galleries: one for ancient arts and one named Listaskáli. The museum is situated close to the Nordic House and was designed by prominent architect J.P. Gregoriussen.
The Nordic House
A significant institution, the Nordic House plays a crucial role in portraying the island's culture and history. Presenting art from across the region, it makes for a fascinating visit whilst stopping off in Torshavn.
Tórshavn Cathedral
In the historic district of Torshavn lies Tórshavn Cathedral. The second-oldest church in the Faroe Islands, it was built in 1788, with a white exterior and slate roof. One of the town's top draws, like many others in the Faroe islands, it's a Evangelical-Lutheran National Church.
Reykjavik - Overnight onboard
DAY 5-717 Oct 2020
Home to some of the most striking buildings you'll ever see, Reykjavik is a small city that packs a powerful punch. Take a dip in one of the many geothermal pools to truly relax, or enjoy a refreshing hike in the great outdoors. A visit to the iconic Hallgrímskirkja Church is a must for architecture enthusiasts, though a simple walking tour around the city will see you discovering stunning designs and street art. Don't forget to leave room for the outstanding local cuisine, from fresh seafood to grilled meats.
Things to do in Reykjavik - Overnight onboard:
National Museum of Iceland
Step back in time in this fascinating museum located in the heart of the city. Built in 1863, it’s home to a variety of exhibitions showcasing the enthralling history of Iceland, from its maritime past to artefacts capturing the life of original settlers within the country.
Harpa
Situated in the centre of the city, Harpa is an extraordinary concert hall that features a distinct design with coloured glass surrounding its exterior. Host to a range of concerts, conferences, plays, opera performances and more, it’s a must-see when in the city.
Blue Lagoon
Arguably one of the most beloved attractions in Iceland is the Blue Lagoon. Located less than 45 minutes from the city, it has a geothermal spa that’s bright blue. Onsite there is also a cafe, a massage room, restaurants and more to enjoy throughout your time there.
Kirkwall, Orkney Islands
DAY 1022 Oct 2020
The biggest town in Orkney, Kirkwall is a quaint yet bustling Scottish town that can easily be enjoyed by foot. From the St. Magnus Cathedral to the Bishop's and Earl's Palaces and the Orkney Museum, history lovers can learn more about this charming town. Head to the colourful harbour to admire the sea views, or explore the two beaches to truly admire Scotland's beautiful coastline.
Things to do in Kirkwall, Orkney Islands:
The Orkney Museum
Opened in 1968 and run by the Orkney Islands Council, the Orkney Museum in Kirkwall, Orkney, Scotland, formerly known as Tankerness House Museum, chronicles the history of the Orkney Islands from the Stone Age through the Picts and Vikings to the present.
Highland Park Whisky Distillery
If you love whiskey, learning the history of it and how it’s made, take a trip to the Highland Park Whiskey Distillery. A 18th century, malt-whiskey distillery, you’ll find out all about the drink with a knowledgeable guide.
St. Magnus Cathedral
St. Magnus Cathedral, also known as the "Light in the North," was built in 1137 by the Viking earl Rognvald in memory of his uncle St. Magnus, who was crucified in Kirkwall, the main city of the Orkney Islands.
Newcastle
DAY 1123 Oct 2020
The compact city of Newcastle has plenty to be discovered during a day onshore. Once an industrial hub, it has successfully transformed into a quirky and stylish destination, popular particularly for its vibrant nightlife. But, as well as the restaurants, bars and clubs, you'll find over 2,000 years of history and architecture thanks to the city's Roman origins. Discover the Roman ruins, the Gateshead Millennium Bridge, many museums, parks and galleries to learn more about Newcastle.
Things to do in Newcastle:
Discovery Museum
A scientific and local history museum, The Discovery Museum is located in Blandford Square in Newcastle upon Tyne. There are several local history exhibits there, including the Turbinia ship. Showcasing the renowned maritime history, alongside fashion, science and technology, this diverse museum is fun for all the family.
Newcastle Castle
The castle is situated in the heart of the city, and is a prominent mediaeval fortification that was constructed on the site of an ancient fortress. Within the castle, you’ll find the iconic fortified gatehouse (the Black Gate) as well as the Castle Keep and other impressive features.
Biscuit Factory
Newcastle upon Tyne is home to the contemporary art gallery The Biscuit Factory. The Gallery underwent extensive renovations before opening in 2002, and was originally constructed in the late 19th century. The Biscuit Factory is the UK's largest commercial gallery for art, craft, and design, making it a popular attraction for those visiting the city.
Rosyth
DAY 1224 Oct 2020
With excellent transport links to the vibrant city of Edinburgh, Rosyth is an idyllic village nestled on the east coast Scotland. Whether you're looking to escape on a day trip to the city or are looking to soak up the quiet life of the quaint countryside, Rosyth is a great starting point for a range of adventures. Discover creatures of the sea at Deep-sea World, explore Edinburgh Castle for stunning views from Castle Rock, and shop along Royal Mile for souvenirs.