18 Oct 2013
My girlfriend and I just finished a cruise to Bermuda on the Grandeur of the Seas. While we have no complaints about the service, we were a little let down. We have only sailed with Carnival before and had always been told that Royal Caribbean were better. That was not the case for us. The food in the Windjammer was good but not as good as the Carnival ships we've been on. The dining room service staff and food were great, no complaints there. No comedy club? What's up with that? Our housekeeping staff made us feel like we were imposing by asking for a couple of wine glasses for our room. Also, it seemed to take hours to get our rooms cleaned while on other cruise lines it seemed like minutes. I don't blame the staff but it appears as if the company had cut back in housekeeping staff. Some of the staff were less than outgoing in other areas of the ship while service was great in other areas. No consistency. There was a Russian girl in the Windjammer who jumped to my assistance when I said my girlfriend wasn't feeling good. She instantly became a mother hen and got a plate with bland food, even offered to take it to the cabin. Some of the staff were amazing - others less so. We were in an interior cabin and the bed seemed cheap and hard. The shower was so tiny you couldn't really bend over - much smaller than other cruise lines we'd been on. Also we were surprised there was no laundry room to do laundry. It was a great cruise and we would sail with Royal Caribbean again but we wish the service was consistently great.
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