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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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Only accessible by smaller ships, Bristol is a hidden gem of quaint streets, cultural sites and colourful street art. Stop by quirky cafes, indulge in classic British cuisine at the pubs, and admire the fascinating exhibitions at the Bristol Museum and Art Gallery. When night falls, head to the harbour to watch it light up with an array of bars on offer to enjoy your favourite drink by waterfront.
St. Mary's, Isles of Scilly
DAY 2
Famous for stunning views, birdwatching and the world’s smallest football league (2 teams!), the Scilly Isles offer plenty for a day of exploring. In the main hub of St. Mary's you’ll find the Garrison Walls, Star Castle and Old Town, while there’s also chance to head further afield island hopping and taking in the unique sights and wildlife either on scenic walks, snorkelling, boat rides or Tresco Abbey Garden, known for its subtropical plants and flowers from around the world. When you get peckish meanwhile, the local fresh seafood is a must!
Honfleur
DAY 3
On the south side of the mouth of the river Seine from Le Havre, Honfleur is a historic Normandy town boasting picturesque 18th-century houses, Mediaeval architecture and an idyllic harbour.
Newcastle (Port of Tyne)
DAY 5
The compact city of Newcastle has plenty to be discovered during a day onshore. Once an industrial hub, it has successfully transformed into a quirky and stylish destination, popular particularly for its vibrant nightlife. But, as well as the restaurants, bars and clubs, you'll find over 2,000 years of history and architecture thanks to the city's Roman origins. Discover the Roman ruins, the Gateshead Millennium Bridge, many museums, parks and galleries to learn more about Newcastle.
Things to do in Newcastle (Port of Tyne):
Discovery Museum
A scientific and local history museum, The Discovery Museum is located in Blandford Square in Newcastle upon Tyne. There are several local history exhibits there, including the Turbinia ship. Showcasing the renowned maritime history, alongside fashion, science and technology, this diverse museum is fun for all the family.
Newcastle Castle
The castle is situated in the heart of the city, and is a prominent mediaeval fortification that was constructed on the site of an ancient fortress. Within the castle, you’ll find the iconic fortified gatehouse (the Black Gate) as well as the Castle Keep and other impressive features.
Biscuit Factory
Newcastle upon Tyne is home to the contemporary art gallery The Biscuit Factory. The Gallery underwent extensive renovations before opening in 2002, and was originally constructed in the late 19th century. The Biscuit Factory is the UK's largest commercial gallery for art, craft, and design, making it a popular attraction for those visiting the city.
Invergordon
DAY 6
A port town in the Scottish Highlands, Invergordon sits in the historic Ross and Cromarty region. Once a Royal Navy Dockyard, the town's maritime history can be discovered at the Naval Museum and Heritage Centre. The Mural Trail gives visitors a chance to see the town's more artistic side, while Invergordon is also the perfect place to start a tour into the beautiful surrounding countryside.
Things to do in Invergordon:
Invergordon Castle Grounds
These picturesque grounds used to lead up to a beautiful 13th century castle, which was destroyed during a fire. The castle was replaced in the 19th century by a mansion, which has now also been demolished. However, the castle grounds still provide a tranquil walk, filled with flora and fauna.
Invergordon Museum
Covered with a distinctive mural, the Invergordon Museum is a centrally located attraction which showcases the naval history of the area. A local run, small museum, it’s the perfect attraction for those that love to learn about maritime history, or those who simply want to discover more about the surroundings.
Saltburn Community Woodland
A peaceful and relaxing walk awaits at the Saltburn Community Woodland. Although this is a little walk away from the port, the pretty flowers and trees you’ll see along the woodland are well worth the effort.
Kirkwall, Orkney Islands
DAY 7
The biggest town in Orkney, Kirkwall is a quaint yet bustling Scottish town that can easily be enjoyed by foot. From the St. Magnus Cathedral to the Bishop's and Earl's Palaces and the Orkney Museum, history lovers can learn more about this charming town. Head to the colourful harbour to admire the sea views, or explore the two beaches to truly admire Scotland's beautiful coastline.
Things to do in Kirkwall, Orkney Islands:
The Orkney Museum
Opened in 1968 and run by the Orkney Islands Council, the Orkney Museum in Kirkwall, Orkney, Scotland, formerly known as Tankerness House Museum, chronicles the history of the Orkney Islands from the Stone Age through the Picts and Vikings to the present.
Highland Park Whisky Distillery
If you love whiskey, learning the history of it and how it’s made, take a trip to the Highland Park Whiskey Distillery. A 18th century, malt-whiskey distillery, you’ll find out all about the drink with a knowledgeable guide.
St. Magnus Cathedral
St. Magnus Cathedral, also known as the "Light in the North," was built in 1137 by the Viking earl Rognvald in memory of his uncle St. Magnus, who was crucified in Kirkwall, the main city of the Orkney Islands.
Stornoway, Isle of Lewis
DAY 8
The main town in the Lewis and Harris island just off of Scotland, Stornoway has a small population of just under 7,000 people; however, despite this, it’s still the largest town in the Outer Hebrides. A beautiful town that’s full of charm and quaint attractions, such as the Lews Castle, Stornoway Harbour and Stornoway Waterwheel, it makes for a wonderful day of exploring.
Things to do in Stornoway, Isle of Lewis:
Lews Castle
Built in the 19th century, this Victorian era castle is an iconic landmark in Stornoway. Originally home to Sir James Mathson, this beautiful building overlooks the harbour and now offers accommodation for those visiting the town, alongside a museum and a cafe.
Stornoway Harbour
Alternatively, if you’re looking for a more relaxing activity, you can wander around Stornoway Harbour - a natural harbour that’s home to a small fishing fleet, coast guard and lifeboat station and a port that caters for ferries and other ships. At the heart of the town, it’s open all day, year-round.
Stornoway Waterwheel
A historic feature of the town, the Stornoway Waterwheel has been in the area for over 100 years. Previously attached to Latta’s Mill which was burnt down in the late 19th century, it’s situated near Lews Castle.
Tobermory, Isle of Mull
DAY 9
As seen in the popular children's show Balamory, Tobermory is hailed as one of the prettiest ports in Scotland for its colourful houses and picturesque bay. Visitors to this 1788 port will find no shortage of artistic and quirky boutiques showcasing the talents of locals. Looking for a historic and scenic hike? Visit Duart Castle which plays host to over 800 years of history. Meanwhile, Tobermory Distillery is the place to go for a locally brewed tipple.
Belfast
DAY 10
With its turbulent Troubles in the past, Belfast has flourished into a thriving hub of arts, cuisine, architecture and history, with the cruise port being a short drive from the city. The most notable attraction is the Titanic Belfast Museum, which pays tribute to the tragic voyage through immersive exhibitions and galleries. Also popular with all visitors to Belfast is the fully restored and fascinating HMS Caroline, where you can learn about the Battle of Jutland.
Things to do in Belfast:
Titanic Belfast
Any visitor to Belfast must see the Titanic exhibition, the largest of its kind in the world. The Titanic Slipways, the Harland and Wolff Drawing Offices, and the Hamilton Graving Dock are nearby Titanic Belfast; this is the exact location where Titanic was conceived, constructed, and launched in 1911. From the Titanic's conception in Belfast in the early 1900s through its building and launch, through its maiden voyage and subsequent position in history, Titanic Belfast narrates the tale of the world-famous ship.
Belfast City Hall
Belfast City Hall, one of the city's recognisable attractions, was constructed in August 1906 and serves as the city's municipal centre. Self-guided tours are also offered around it, showing the stained glass window collection, artwork, and antiquities.
The Dome
A free attraction in Belfast, the Dome offers unparalleled 360’ views of the city. A must-visit attraction, this unique structure is located within easy walking distance of the city centre.
Bristol
DAY 12
Only accessible by smaller ships, Bristol is a hidden gem of quaint streets, cultural sites and colourful street art. Stop by quirky cafes, indulge in classic British cuisine at the pubs, and admire the fascinating exhibitions at the Bristol Museum and Art Gallery. When night falls, head to the harbour to watch it light up with an array of bars on offer to enjoy your favourite drink by waterfront.