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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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As one of the oldest seaside cities in the British Isles, Portsmouth plays host to some of the best maritime attractions you'll ever experience. It is also home to the naval base, making it a must-visit for military history enthusiasts who will love the naval museum ships and fortresses, as well as a stroll around the dockyard. You can also witness the Mary Rose at her museum, as well as the HMS Victory, and for the best views of Portsmouth, visit the Spinnaker Tower.
Things to do in Portsmouth:
Spinnaker Tower
standing at 170 metres tall, this prominent landmark is the ideal place to take in picturesque views of Portsmouth. Situated in Portsmouth Harbour, you'll see it as you set sail on your cruising adventure.
HMS Victory
Built in 1758, HMS Victory has over 246 years of service. An iconic attraction in Portsmouth, it has an incredible 104 guns and is a prominent attraction within easy reach of Porstmouth Harbour.
Mary Rose
A historical museum situated in the Historic Dockyards, you'll be able to explore this fascinating exhibit learning all about the iconic Mary Rose ship.
Newcastle
DAY 321 May 2019
Time at Port: from 7 AM to 6 PM
The compact city of Newcastle has plenty to be discovered during a day onshore. Once an industrial hub, it has successfully transformed into a quirky and stylish destination, popular particularly for its vibrant nightlife. But, as well as the restaurants, bars and clubs, you'll find over 2,000 years of history and architecture thanks to the city's Roman origins. Discover the Roman ruins, the Gateshead Millennium Bridge, many museums, parks and galleries to learn more about Newcastle.
Things to do in Newcastle:
Discovery Museum
A scientific and local history museum, The Discovery Museum is located in Blandford Square in Newcastle upon Tyne. There are several local history exhibits there, including the Turbinia ship. Showcasing the renowned maritime history, alongside fashion, science and technology, this diverse museum is fun for all the family.
Newcastle Castle
The castle is situated in the heart of the city, and is a prominent mediaeval fortification that was constructed on the site of an ancient fortress. Within the castle, you’ll find the iconic fortified gatehouse (the Black Gate) as well as the Castle Keep and other impressive features.
Biscuit Factory
Newcastle upon Tyne is home to the contemporary art gallery The Biscuit Factory. The Gallery underwent extensive renovations before opening in 2002, and was originally constructed in the late 19th century. The Biscuit Factory is the UK's largest commercial gallery for art, craft, and design, making it a popular attraction for those visiting the city.
Kirkwall, Orkney Islands - Overnight onboard
DAY 4-522 May 2019
Time at Port: from 8 PM to 10 PM
The biggest town in Orkney, Kirkwall is a quaint yet bustling Scottish town that can easily be enjoyed by foot. From the St. Magnus Cathedral to the Bishop's and Earl's Palaces and the Orkney Museum, history lovers can learn more about this charming town. Head to the colourful harbour to admire the sea views, or explore the two beaches to truly admire Scotland's beautiful coastline.
Things to do in Kirkwall, Orkney Islands - Overnight onboard:
The Orkney Museum
Opened in 1968 and run by the Orkney Islands Council, the Orkney Museum in Kirkwall, Orkney, Scotland, formerly known as Tankerness House Museum, chronicles the history of the Orkney Islands from the Stone Age through the Picts and Vikings to the present.
Highland Park Whisky Distillery
If you love whiskey, learning the history of it and how it’s made, take a trip to the Highland Park Whiskey Distillery. A 18th century, malt-whiskey distillery, you’ll find out all about the drink with a knowledgeable guide.
St. Magnus Cathedral
St. Magnus Cathedral, also known as the "Light in the North," was built in 1137 by the Viking earl Rognvald in memory of his uncle St. Magnus, who was crucified in Kirkwall, the main city of the Orkney Islands.
Lerwick, Shetland Islands
DAY 624 May 2019
Time at Port: from 7 AM to 10 PM
The Shetland Islands' only town, Lerwick is home to half of the island's population, and while it may be small, there's plenty to do during your time here. Perfect for those who love spending time outdoors, explore this remote part of Scotland by foot as you soak up the local wildlife, from ponies to rare birds. Before you leave, be sure to visit the Shetland Museum and Archive and the Mareel, where you'll learn more about life in Lerwick.
Things to do in Lerwick, Shetland Islands:
Shetland Museum & Archives
An award-winning Museum, the Shetland Museum and Archives is situated in the centre of Lerwick. At this modern museum, you’ll learn all about the history of the islands and discover an array of collections. Run by the Shetland Amenity Trust, this is a unique dive into the cultural heritage of the islands.
Broch of Clickimin
A key point of interest in Lerwick is the Clickimin Loch. Dating back to 500 AD, it has immortalised the settlement of travellers who came to the island years ago. Within it, you’ll find the Broch Tower, alongside remains of other historic structures.
Fort Charlotte
Located in the centre of Lerwick, Fort Charlotte is an artillery fort dating to the late 17th century. Built to defend against the Second Dutch War, it features several bastions and other historic features; a fascinating landmark to explore in Lerwick.
Oban
DAY 826 May 2019
Time at Port: from 8 AM to 7 PM
Known as the seafood capital of Scotland, Oban is a popular starting point for outdoor adventures. In close proximity to stunning seascapes, it's an idyllic location for water-based activities such as kayaking, diving and even whale watching. In the town itself you'll find boutiques selling local arts, crafts and knitwear, as well as the Oban Distillery and numerous pubs and restaurants. Finally, don't forget to stop by Dunollie Castle for a glimpse into the past of Scotland.
Belfast
DAY 927 May 2019
Time at Port: from 7 AM to 7 PM
With its turbulent Troubles in the past, Belfast has flourished into a thriving hub of arts, cuisine, architecture and history, with the cruise port being a short drive from the city. The most notable attraction is the Titanic Belfast Museum, which pays tribute to the tragic voyage through immersive exhibitions and galleries. Also popular with all visitors to Belfast is the fully restored and fascinating HMS Caroline, where you can learn about the Battle of Jutland.
Things to do in Belfast:
Titanic Belfast
Any visitor to Belfast must see the Titanic exhibition, the largest of its kind in the world. The Titanic Slipways, the Harland and Wolff Drawing Offices, and the Hamilton Graving Dock are nearby Titanic Belfast; this is the exact location where Titanic was conceived, constructed, and launched in 1911. From the Titanic's conception in Belfast in the early 1900s through its building and launch, through its maiden voyage and subsequent position in history, Titanic Belfast narrates the tale of the world-famous ship.
Belfast City Hall
Belfast City Hall, one of the city's recognisable attractions, was constructed in August 1906 and serves as the city's municipal centre. Self-guided tours are also offered around it, showing the stained glass window collection, artwork, and antiquities.
The Dome
A free attraction in Belfast, the Dome offers unparalleled 360’ views of the city. A must-visit attraction, this unique structure is located within easy walking distance of the city centre.
Dublin
DAY 1129 May 2019
Time at Port: from 7 AM to 5 PM
Home to Ireland's busiest port, Dublin is the perfect city for quintessentially Irish attractions. Explore the iconic birthplace of Guinness at the Guinness Storehouse, where you can learn how it's made and have a taste for yourself. A walk will then take you to St Patrick's Cathedral, and March's Library which hosts over 20,000 rare books as well as exhibitions throughout the year. Families and kids will also love the numerous lush parks throughout the city to enjoy the great outdoors.
Things to do in Dublin:
Guinness Storehouse
One of the most popular attractions in Dublin is the Guinness Storehouse. The moment you step foot in this incredible attraction and brewery you’ll be greeted by the rich smell of the roasting barley and malt. Spend your time there learning about the fascinating history, including how Arthur Guinness signed a 9,000 year lease and the adverts and merchandise they have created throughout the years. At the end of the self-guided tour you can head to the sky bar for a taste of it.
Kilmainham Gaol
Former jail Kilmainham Gaol is located in Kilmainham, Dublin The Office of Public Works, a department of the Irish government, currently manages it as a museum. On the UK government's instructions, several Irish revolutionaries, including the organisers of the 1916 Easter Rising, were imprisoned and executed there. A fascinating attraction, it’s just outside the city and is worth a visit during your time in Dublin.
Trinity College Dublin
One of the world’s oldest universities, dating back to 1592, Trinity College Dublin spans an incredible 47 acres. Situated in the heart of Dublin, this historic university is a must see when in the city due to the scenic architecture. Tours are available around the university, for those that want to learn more about its history.
St. Mary's, Isles of Scilly
DAY 1331 May 2019
Time at Port: from 7 AM to 6 PM
Famous for stunning views, birdwatching and the world’s smallest football league (2 teams!), the Scilly Isles offer plenty for a day of exploring. In the main hub of St. Mary's you’ll find the Garrison Walls, Star Castle and Old Town, while there’s also chance to head further afield island hopping and taking in the unique sights and wildlife either on scenic walks, snorkelling, boat rides or Tresco Abbey Garden, known for its subtropical plants and flowers from around the world. When you get peckish meanwhile, the local fresh seafood is a must!
Portsmouth
DAY 1401 Jun 2019
Time at Port: from 9 AM to 12 AM
As one of the oldest seaside cities in the British Isles, Portsmouth plays host to some of the best maritime attractions you'll ever experience. It is also home to the naval base, making it a must-visit for military history enthusiasts who will love the naval museum ships and fortresses, as well as a stroll around the dockyard. You can also witness the Mary Rose at her museum, as well as the HMS Victory, and for the best views of Portsmouth, visit the Spinnaker Tower.
Things to do in Portsmouth:
Spinnaker Tower
standing at 170 metres tall, this prominent landmark is the ideal place to take in picturesque views of Portsmouth. Situated in Portsmouth Harbour, you'll see it as you set sail on your cruising adventure.
HMS Victory
Built in 1758, HMS Victory has over 246 years of service. An iconic attraction in Portsmouth, it has an incredible 104 guns and is a prominent attraction within easy reach of Porstmouth Harbour.
Mary Rose
A historical museum situated in the Historic Dockyards, you'll be able to explore this fascinating exhibit learning all about the iconic Mary Rose ship.