Covid-19 Travel Updates and FAQ's - Flexible Booking Conditions - Future Cruise Credits
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Future Cruise Credit: Cancelled Cruises

If you booked a cruise and this has been cancelled by the cruise line due to the Coronavirus, please see the below information for alternative Future Cruises Credit. Here you will find the lines listed alphabetically. Last update: Friday 29th May 2020, 3:30pm

To see which sailings have been cancelled by cruise line, please see cancelled cruise dates.

For all other Covid-19 information, please see our Coronavirus hub page.

What is Future Cruise Credit and how does it work?

FCC stands for Future Cruise Credit. In the case of cruises being cancelled due to the Coronavirus the cruise lines are offering FCC you can put towards a different sailing later on. This is often a greater amount than the fare of your previous booking as a goodwill gesture and balancing out the often slightly higher prices of cruises available to book in the longer term than last minute ones.


Cruise Lines’ Future Cruise Credit Policies


Amadeus

If affected, rebook on any available 2020 or 2021 sailing and receive a FCC worth 115% of your previous booking.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Amawaterways

If affected, you can receive a FCC to the value of 115% of what they have paid to AmaWaterways. The FCC needs to be taken on a cruise departing before 31st December 2022.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


APT River Cruises

For cruises cancelled until 24th April 2020 you will receive an FCC equal to 120% of the value of your previous booking. For new cancellations between April 25th & May 31st the FCC will be equal to 100% of the value of your previous booking.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Avalon Cruises

If affected, you will receive a future cruise credit for 100% of your original cruise fare as well as an additional £150 bonus credit. Guests have until the end of December 2022 to use their credit, it is also transferrable to another person if you so wish.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Azamara Cruises

Option 1: LIFT & SHIFT

Ideal if you are simply wishing to move your existing reservation to next year, protecting your original price and promotion. Select next year’s sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week window of the original cruise date and you’re all set. Act quickly - this option expires on 10th June 2020!

Option 2: Future Cruise Credit

If affected, you can receive 125% Future Cruise Credit to use by 31st December 2021 on sailings departing up to 30th April 2022. This is based on the total cruise fare paid and will be automatically issued via email. Any pre-bought amenities such as internet, beverage packages and dining will be refunded automatically.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Carnival

If the cruise length is six days or more, you can receive 100% FCC and $600 OBC per stateroom if booked by 31st December 2020 and sailing by 31st December 2022. If the cruise length is five days or less, you can receive 100% FCC and $300 OBC per stateroom if booked by 31st December 2020 and sailing by 31st December 2022.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Celebrity Cruises

Option 1: LIFT & SHIFT

Ideal if you are simply wishing to move your existing reservation to next year, protecting your original price and promotion. Select next year’s sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week window of the original cruise date and you’re all set. Act quickly - this option expires on 10th June 2020!

Option 2: Future Cruise Credit

If affected, you can receive 125% Future Cruise Credit to use by 31st December 2021 on sailings departing up to 30th April 2022. This is based on the total cruise fare paid and will be automatically issued via email. Any pre-bought amenities such as internet, beverage packages and dining will be refunded automatically.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Celestyal Cruises

If affected, you can receive a Future Cruise Credit valued at 120% of your original booking value, which can be used up to the end of December 2021 for any available Celestyal itineraries.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Costa Cruises

If affected, you can receive a 100% FCC to be used within 12 months of issue for cruise bookings which return by 30th November 2021.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


CroisiEurope

If affected, you can rebook and receive 100% of the price of your previous booking in the form of an FCC, as well as a £150 voucher, which you can apply to a future sailing.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Cruise and Maritime Voyages

If affected, you can receive a 125% Future Cruise Credit of the value of your cruise fare which can be used on any available alternative sailing valid until 31st March 2021.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Crystal

If affected, you can rebook and receive a Future Cruise Credit equal to 125% of your cruise fare paid, along with a refund of port charges, taxes, and fees, and air and hotel packages booked through Crystal. This is valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking up to 31st December 2022.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Cunard

If affected by suspended sailings, please call us on 02038702793 to find out your Future Cruise Credit entitlement.


Disney Cruises

If already booked, change your booking at least 1 day before sailing to receive 100% Future Cruise Credit to be used on a sailing within 12 months of the original sail date.

This applies to any sailing up to 20th May 2020 with the exception of Europe sailings, which are up to 25th July 2020.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Emerald Ocean and River Cruises

If affected, you can receive a 110% Future Cruise Credit to be used to rebook on any available Scenic or Emerald ocean or river sailing up to 30th June 2023. For land tours and Egypt cruise tours this amount is 100%.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Fred. Olsen Cruises

If affected, you can receive an FCC of 110% of your original fare to rebook on an alternative available sailing up to April 2022.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Hapag-Lloyd

If affected, we will be in touch about your options


Holland America Line

If affected and paid in full, you will receive up to 125% Future Cruise Credit of the base fare as paid to HAL. If not paid in full, you will receive an FCC of double the amount of deposit paid for the cruise where deposit is greater than £100pp . If the deposit paid was under £100pp, the FCC will be the amount paid plus £100pp.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Hurtigruten

Rebook and receive 125% FCC on a future sailing, plus a 10% discount.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Marella

If affected by the cancelled sailings, you will be contacted by email and will receive a Future Cruise Credit of 120% of the value of your original fare, as well as an additional 20% if your booking was a package holiday.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


MSC Cruises

Customers booked on a cancelled sailing from Miami can get 125% FCC of the original cruise fare paid on any sailing on or before 31st December 2021

Customers booked on a Mediterranean, Grand Voyages or Repositioning sailings can get 100% FCC plus the following OBC amounts: Cruises up to 6 nights – 100 Euros per cabin, Cruises between 7-14 nights – 200 Euros per cabin, Grand Voyages – 400 Euros per cabin

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Norwegian Cruise Line

Future cruise offer for cancelled cruises departing up to 17th March 2020: 150% Future Cruise Credit valid for departures up until 31st December 2022

Future cruise offer for cancelled cruises departing between 18th March and 11th April 2020: 125% Future Cruise Credit valid for departures up until 31st December 2022

If affected by NCL Sun, you can receive an FCC of 125% for sailings up to 12th August and 100% FCC afterwards.

Book by 26th May 2020 and get an exclusive 20% discount off cruise fares for all sailings between 1st October 2020 and 31st December 2022 when using this FCC.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Oceania Cruises

If affected, you can receive a 125% FCC to use on any cruise until the end of 2022.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


P&O Cruises

If affected, you can receive a Future Cruise Credit to the amount of 125% of the value of your original cruise. You can use this FCC up to 31st December 2021 for sailings departing up to 31st March 2022 as follows:

  • To book onto any new cruise with a departure up to 30th March 2022
  • To upgrade an existing booking
  • To add a 2nd cabin to an existing booking for family or friends
  • OR you can transfer your Future Cruise Credit to family or friends

Rebook your holiday online using your Future Cruise Credit

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Princess Cruises

Future cruise offer for cancelled cruises departing up to 25th March 2020: up to 100% Future Cruise Credit valid for a future cruise plus up to 125% bonus FCC. Must be rebooked by 1st May 2022.

Future cruise offer for cancelled cruises departing between 26th March and 8th April 2020: up to 100% Future Cruise Credit valid for cruises plus up to 75% bonus FCC. Must be rebooked by 1st May 2022.

Future cruise offer for cancelled cruises departing between 9th April and 10th May 2020: up to 100% Future Cruise Credit valid for cruises plus up to 50% bonus FCC. Must be rebooked by 1st May 2022.

Future cruise offer for cancelled cruises departing after 11th May 2020: up to 100% Future Cruise Credit valid for cruises plus up to 25% bonus FCC. Must be rebooked by 31st May 2022.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Ponant

Affected customers can get a Future Cruise Credit equal to 120% of the amount of the cancelled cruise and a 100% credit on all other services. This is valid for the next 18 months from the departure date of the cancelled cruise.

This credit is non-refundable once used making the new booking nonrefundable. However, you may transfer the credit to a member of your family (subject to supporting documents), while the credit will be refunded after 18 months if it is not used.

All discounts to which you were eligible during your canceled cruise can be applied with the exception of discounts linked to a specific cruise such as onboard credit, flight credit, commercial gestures and temporary offers.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Pullmantur

If affected, you will receive a FCC of 100% of the amount of your previous fare you can use to rebook on any available Pullmantur cruise up to future cruise September 2021. Meanwhile, all extras such as excursions and onboard services will be refunded.

In addition, in recognition of your loyalty, Pullmantur Cruises will also issue the following amounts of credit to enjoy onboard your chosen cruise. This amount is in Euros as standard with the exception of Caribbean itineraries, which is in US Dollars, and excludes spending in the onboard casino. For single occupancies this amount will be 50% of the amount listed below.

  • 100 per interior category cabin
  • 150 per exterior category cabin
  • 250 suite category cabin

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Regent Cruises

If affected, you can receive a 125% Future Cruise Credit valid for one year from issue date, applicable towards all voyages up to 31st December 2022, as well as the full Seven Seas Society loyalty night credits for the suspended voyage.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Riviera Travel

If affected, you have 2 options.

  • Transfer to any other available river cruise in 2020, and if it’s more expensive than the price you’ve paid already, the additional cost will be waived.
  • Transfer to any river cruise in 2021 up to those departing 30th November 2021. If it's more expensive than the price you’ve paid already, we’ll waive up to £200 per person of extra costs.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Rocky Mountaineer

If booked for 2020, you can transfer your booking to another date in 2020 or 2021 and receive the equivalent travel credit without penalty

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Royal Caribbean Cruises

Option 1: LIFT & SHIFT

Ideal if you are simply wishing to move your existing reservation to next year, protecting your original price and promotion. Select next year’s sailing on the same itinerary type, sailing length, stateroom category, and within the same 4-week window of the original cruise date and you’re all set. Act quickly - this option expires on 10th June 2020!

Option 2: Future Cruise Credit

If affected, you can receive 125% Future Cruise Credit to use by 31st December 2021 on sailings departing up to 30th April 2022. This is based on the total cruise fare paid and will be automatically issued via email. Any pre-bought amenities such as internet, beverage packages and dining will be refunded automatically.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Saga Ocean Cruises

Ocean: If affected, you can amend free of charge and receive an FCC of 125% of your original fare, valid for 24 months.

River: If affected, you can amend to any river cruise departing up to December 2‍0‍2‍1 with £100pp off any river cruise, valid for 24 months.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Scenic Ocean and River Cruises

If affected, you can receive a 110% Future Cruise Credit to be used to rebook on any available Scenic or Emerald ocean or river sailing up to 30th June 2023. For land tours and Egypt cruise tours this amount is 100%.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Seabourn Cruises

If affected, your cruise will automatically be cancelled and you will receive a Future Cruise Credit of up to 125% of the base cruise fare paid to Seabourn if paid in full. If not yet paid in full, you will receive a Future Cruise Credit valued up to 125% of the deposit amount paid, plus an onboard credit of $300 per suite. This is valid for 12 months from the date of issue and may be used to book sailings departing up to 31st December 2022. Meanwhile, any previous non-cruise fare purchases such as drinks packages and spa treatments can be transferred to your new booking.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Silversea

Details of alternative sailings and Future Cruise Credit to follow.


TUI River Cruises

Details of alternative sailings and Future Cruise Credit to follow.


Uniworld

Customers affected can rebook now on an alternative available sailing and receive price protection for any 2020 or 2021 cruise on like for like programs (excluding September departures) based on your current booking. Alternatively, wait to rebook and receive an FCC of 110% of the value of your original cruise based at time of cancellation as long as the full gross amount was received. FCC can be used towards any 2020, 2021 or 2022 departure. Extensions will be added to the FCC based on the amount paid.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Viking

As an alternative for guests booked onto these sailings, you can get a 125% Future Cruise Credit on a sailing up to 31st March 2022. This must be done by 31st March 2022.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Virgin Voyages

The cruise line are offering a couple of options for customers booked on these impacted sailings.

  • Double Your Value - 200% in Future Voyage Credit which you can apply to another sailing. That’s double the value of your existing voyage fare.
  • Extra Onboard Credit - If you use your Future Voyage Credit before 30th June 2020, you can also get up to $500 in onboard credit.*

*Your onboard credit amount will be based on the cabin you select. Suites: $500, Sea Terraces: $300, and Sea Views or Insiders: $150.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Windstar

Details to follow