Southern Caribbean from San Juan, 24 April 2021 (9 nights)

08 Jul 2019

Having never cruised before I didn't know what to expect but it was amazing. You could dress as you wished but wish I had taken some special outfits. All the staff could not do enough for you, entertainment was great from bands, theatre like shows, quizzes, comedians. Plenty for all ages and I was amazed how many young people(under 30) were on board. Great range of excursions. Glad we took out the drinks package but did not realise tips would be added to your final bill so I wish I had added these on to package. Food was great which changed daily, so much choice. You don't need cash on board as it just goes on your seapass card which is linked to your credit card. Would definitely cruise again in a few years when we've saved up!

30 Jun 2019

Royal Caribbean Cruise Cruise in general was ok, but the staff experience on several occasions was terrible. I’m a Gold member and will not recommend or have Royal Caribbean as my preferred cruise line until this is fixed. Examples of our experiences are shown below: 1. I left my class of Whisky in the room after lunch & the cleaning staff through it out before I got back from the early evening show 2. The Flowrider staff refused to allow my son to participate because their systems where down and they would not let me sign an indemnity form because I had a drink in my hand. I had to rejoin the long que and again got told to come back after 15 min. 3. They refused to honour my gold membership but one get one free drink because I did not inform the staff that I wanted to use it while ordering 4. There is no app with the schedule of activities & no free wifi to stay intouch 5. Long que at Service Desk with several staff just doing their own thing and ignoring the line of waiting customers 6. No single table seating for our group of 24. Not even one night to celebrate our Aunts 80th Birthday These and other incidents course unnecessary frustration that you don’t need while on holiday.

07 May 2019

Excellent shop. Worth all the facilities

08 Dec 2018

Embarcation was easy although we found the ship to be very large the staff were excellent always very attentive, facilities plentiful and you could always find a quite spot to relax, plenty sun lounger. The cabin was clean and spacious . The food in the windjammer buffet was very good and plenty choice, main dinning room although food was fine we found the choice of menu for us restrictive also thought there should have been a choice of second restaurant that you did not need to pay extra for for th e size of the ship. Although we loved San Juan by choice we would not sail from there again as the ship seemed to be full of Puerto Ricans which we found to be a bit intimidating. But on the whole we loved our vacation .

21 Oct 2015

I had an amazing experience from booking with Iglu to our first cruise, had a great time on board and in the countries we visited on the western Caribbean. We are now looking to book eastern side and do this again. Entertainment, food, amazing staff, altogether perfect only wish it had been longer.

19 May 2015

Great holiday again! Lovely ship and amazing stops. The only couple of things are the transfered we booked through iglu.com. Got to the airport and no one turned up so tried calling and eventually got through and was told they don't normally pick up that early but luckily had someone in the area! This is not the first time we have had problems with transfers and would be a lot easier if the transfers were with royal caribbean. The only other thing I did think that we have now booked four cruises through iglu but with royal caribbean and because it is not through royal caribbean you don't get the benefits of being loyal to them. Other than that the holiday was great! ( nearly didn't make it as it was only the night before I called to ask about baggage allowance and asked about visas and was told we did need them oops!) But all okay .

02 Dec 2014

Booked through Iglu and found them very good. They answered all of my questions quickly. Getting aboard starts with a que to check in but this moves relatively quickly. On the ship, cabins of a good size we had a balcony cabin which was great. Cabin attended was spot on, thanks. Meals we ate in the Galileo Rest' great service and food. A couple of times we went to the Windjammer it was ok nothing special. Plenty of things to do, shows , live music, comedy, ice skating etc... upgraded the free drinks package to Premium, good quality drinks and good selection. We choose a Jeep safari in St Thomas very good, a sight seeing tour in St Maarten ok for the money, Cococay we walked around easy to find your way about. All in all our first cruise will not be our last.

10 Jun 2013

Hi just booked another cruise with Iglu the 3rd this year and can't thank them enough for their help and good friendly service especially Wes & Ken. .

27 Apr 2013

An excellent holiday on board the freedom of the seas to the western Caribbean in April 2013. We received a first class service and excellent food. We had an outside cabin which was always cleaned to a high standard. Only two disappointments one being the entertainment which was not as good as onboard the Liberty of the Seas and also on our last day when we docked at port Canaveral we had to depart the ship at 07.45am after having breakfast and was picked up by coach and arrived at Orlando airport at 09.00am for our 18.00 flight to Gatwick a 9hr wait! A slight anticlimax to an otherwise fantastic holiday.

13 Apr 2013

What a wonderful time we had onboard Freedom of the Seas. The cabin was a great size, with balcony and planety of room. The stateroom attendant FOSTER ALLEN was a great guy who did everything to help, the room was kept spotless and his animals left on the bed were a treat every night. The food was exceptional and plentiful, the entertainment was very good, every night we went to shows. Bar boys at pool side were very good and quick at being served, better than standing at bar. This was 1st time with Royal Caribbean and will be back for sure. We had been on 1 cruise before and thought nothing would better that ship but this one did, even though I have no faults with that one either. Dining Staff were wonderful and looked forward to seeing them every night, they always had a smile on their faces and remembered everybodies names all the time.

19 Nov 2011

We love Royal Caribbean's Freedom of the Seas very much! We are a family of 3 and we have a son who is 11. We were so happy to see that Royal Caribbean had offered some family activities including family wii, family karaoke and family disco. It would be much better if these activities were also printed in the Adventure ocean compass, so that more people could know about this. There were an abundance of activities on board which were very good indeed! However, sometimes we had to miss some of the activities due to scheduling conflicts between dinner and night shows.

07 Nov 2011

I don't think that anything I can write can do this ship justice - we had wanted a holiday of a lifetime, and we got so much more than we'd even hoped for. The ship is amazing — it's huge, with everything you could ask for — but at the same time, it is very easy to navigate and you feel as though you know your way around by the second day. We had a balcony stateroom and couldn't fault the facilities. Our children, 10 and 8, had a fantastic time - they loved the children's club (excellent security measures, friendly staff, great activities), the Promenade where they could get pizza and cookies at any time, the parades, the pools etc. A particular highlight was the ice-skating rink — the ice show itself was fabulous, and we found that when the rink was open for public skating sessions, the stars of the show were there to issue your skates (some familiar faces from Dancing on Ice!). The food choice was excellent, although we did find the drinks to be quite expensive. We took out a soft drinks package for the children on board, although it would have been cheaper if we had booked it before we went — the same goes for the trips, so plan ahead if you want to get the best deals. What really made our holiday, apart from the amazing destinations that we visited, was the courtesy, friendliness and helpfulness of the ship's staff — the dining staff knew our names within the first day and nothing was too much trouble — special mention for Agostino and Maricar who were two of the nicest people I had the pleasure of meeting. They definitely earned their tips, although I would again recommend pre-paying this as we saved quite a lot of money by doing it this way. We are already looking forward to our next cruise holiday, and will definitely be travelling with Royal Caribbean. It did work out to be quite expensive, and our sea pass account ended up being more than we had planned, but it was definitely worth every penny.