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When will I receive the documentation confirming my holiday details?

Once your holiday is confirmed, you will be sent an Iglu.com Booking Confirmation, by email, within 24 hours. This document will show the details of the holiday as it was discussed. We can arrange to post a copy on request.

If you have booked with us as a Travel Agent, as shown in your Confirmation, we will then send an Invoice from the Tour Operator (Cruise Line) within two weeks. All holiday details are subject to the Cruise Line issuing this invoice. It is evidence of your contract with the Tour Operator. Please keep this safe.

If you have booked a package holiday with us, where we are the Tour Operator, as shown on your Confirmation, the only Invoice you receive will be the Booking Confirmation we send you.

Your cruise tickets will be sent to you within 7-10 days of your departure date. How you receive them will depend on the cruise line you are sailing with, but nearly all of them now provide tickets either online or in an e-format (PDF etc).

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Email: customercarecruise@iglu.com
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What our customers say

"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

(February 2019)

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