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When will I receive my paperwork?

Upon completing your reservation with us, you will be sent an Iglu.com Booking Acknowledgment. This is sent by email within 24 hours. We are happy to post a copy upon request. The Booking Acknowledgment confirms the details of the holiday as discussed and that we have instructed the appropriate cruise line to complete the booking.
 
We will then send an invoice confirmation from the tour operator within two weeks. All holiday details are subject to the cruise line issuing this invoice. It is evidence of your contract with the tour operator. Please keep this safe.

Tickets are issued about two weeks before travel, we normally send them out a few days prior to travel.

Please check the invoice and ticket types section for more information to what type to expect.

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Contact

Phone: 0203 696 9453
Email: customercarecruise@iglu.com
Tweet us: twitter.com/iglucruise

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We are ATOL Holders and members of ABTA for your financial protection.


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What our customers say

"Please pass my thanks to everybody at Iglu, we have booked cruises at many other Companies but the service provided by Iglu was a level above the rest, so we shall be back to book another Cruise towards the end of next year."

Brian P
(December 2017)

"I can safely say Iglu has been the best holiday agency I have ever used. Your customer care both pre and post cruise has been second to none. I will definitely use you again and recommend to family and friends. Thank you once again"

Anna
(October 2017)


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