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When will I receive my paperwork?

Upon completing your reservation with us, you will be sent an Iglu.com Booking Acknowledgment. This is sent by email within 24 hours. We are happy to post a copy upon request. The Booking Acknowledgment confirms the details of the holiday as discussed and that we have instructed the appropriate cruise line to complete the booking.
We will then send an invoice confirmation from the tour operator within two weeks. All holiday details are subject to the cruise line issuing this invoice. It is evidence of your contract with the tour operator. Please keep this safe.

Tickets are issued about two weeks before travel, we normally send them out a few days prior to travel.

Please check the invoice and ticket types section for more information to what type to expect.

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Email: customercarecruise@iglu.com
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What our customers say

"I booked my first ever cruise on Tuesday 5th September 2017. After lengthy searching and much deliberation we booked through Iglu. So far, I am incredibly happy I booked with Iglu. This being our first cruise Debi proved very helpful. I was [also] very impressed with the level of assistance offered by Connie. She answered my questions and put my mind at rest. I am very impressed with all aspects of dealing with Iglu and I would like to take this opportunity to thank you for all your support. "

(September 2017)

"Leighanne has been excellent dealing with my various queries this year. She has been kind and informative and obtained what i think is a good deal for me in October. She is persistent and very informative, so even when my 1st deal fell through I felt confident enough to approach her for this present Crystal cruise...”

(July 2017)

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