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I've been asked if I would like to be considered for an automatic upgrade. How does this work?

There are opportunities on certain sailings to make yourself available for an upgrade.

If you do request to be made available for an upgrade, there is a chance that the cruise line will move your reservation to a cabin of a higher grade than that, that you have booked. It's a great way of obtaining a complementary upgrade.

Upgrades are provided at the discretion of the cruise line. Once your booking has been modified by the cruise line, they will not be able to reinstate your original cabin.

Please consider carefully whether you wish to be considered for upgrade as you will have no further say in whether the cruise line retains your cabin for your use or the location of any higher graded cabin.

We would like to remind you also that cabins of a higher grade can on occasion, be located on lower decks.

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Email: customercarecruise@iglu.com
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What our customers say

"I just want to thank you for making the changes to our upcoming cruise. You have enabled us to achieve exactly what we wanted."

(January 2018)

"Please pass my thanks to everybody at Iglu, we have booked cruises at many other Companies but the service provided by Iglu was a level above the rest, so we shall be back to book another Cruise towards the end of next year."

Brian P
(December 2017)

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