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I've been asked if I would like to be considered for an automatic upgrade. How does this work?

There are opportunities on certain sailings to make yourself available for an upgrade.

If you do request to be made available for an upgrade, there is a chance that the cruise line will move your reservation to a cabin of a higher grade than that, that you have booked. It's a great way of obtaining a complementary upgrade.

Upgrades are provided at the discretion of the cruise line. Once your booking has been modified by the cruise line, they will not be able to reinstate your original cabin.

Please consider carefully whether you wish to be considered for upgrade as you will have no further say in whether the cruise line retains your cabin for your use or the location of any higher graded cabin.

We would like to remind you also that cabins of a higher grade can on occasion, be located on lower decks.

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What our customers say

"I can safely say Iglu has been the best holiday agency I have ever used. Your customer care both pre and post cruise has been second to none. I will definitely use you again and recommend to family and friends. Thank you once again"

(October 2017)

"I booked my first ever cruise on Tuesday 5th September 2017. After lengthy searching and much deliberation we booked through Iglu. So far, I am incredibly happy I booked with Iglu. This being our first cruise Debi proved very helpful. I was [also] very impressed with the level of assistance offered by Connie. She answered my questions and put my mind at rest. I am very impressed with all aspects of dealing with Iglu and I would like to take this opportunity to thank you for all your support. "

(September 2017)

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