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I need to cancel my cruise. Can I get a full refund?

In the first instance, please let us know in writing that you need to cancel by contacting customercare@iglu.com .
 
We will be able to provide you a quote for cancelling. Please note, as a minimum, the cruise line will retain your deposit. If you are within 13 weeks of travel, the cancellation cost may be higher. Please refer to the operator's terms and conditions (linked to from your Booking Acknowledgement) for more information.

We recommend that you purchase appropriate insurance that offers cover for cancellation should you be unable to travel.

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Email: customercarecruise@iglu.com
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What our customers say

"I booked my first ever cruise on Tuesday 5th September 2017. After lengthy searching and much deliberation we booked through Iglu. So far, I am incredibly happy I booked with Iglu. This being our first cruise Debi proved very helpful. I was [also] very impressed with the level of assistance offered by Connie. She answered my questions and put my mind at rest. I am very impressed with all aspects of dealing with Iglu and I would like to take this opportunity to thank you for all your support. "

D.L
(September 2017)

"Leighanne has been excellent dealing with my various queries this year. She has been kind and informative and obtained what i think is a good deal for me in October. She is persistent and very informative, so even when my 1st deal fell through I felt confident enough to approach her for this present Crystal cruise...”

I.G
(July 2017)

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