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I have received a Booking Confirmation from you and I have spotted an error. What should I do?

Please contact us as soon as possible if you notice any errors, so that we can correct it with the cruise line and any other suppliers. It’s important that we make sure that all names are spelt correctly and are as per passport, that any other personal details such as dates of birth are correct and the holiday details and price are as expected.

Please note, if you do not check your Booking Confirmation and inform us of any errors or omissions, then to make changes at a later date may incur Admin Charges from our suppliers to make any necessary amends.

To notify us of any errors, please contact us using this form:


If you have noticed an error, and you travel in 14 days or less, please call us as soon as possible to make any necessary changes.

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Phone: 0203 696 9453
Email: customercarecruise@iglu.com
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What our customers say

"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

(February 2019)

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