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How do I cancel my booking?

All cancellations must be presented to Iglu.com Ltd in writing at: Customer Care, Iglu.com Ltd., 165 The Broadway, London, SW19 1NE or customercare@iglu.com.

Once your cancellation has been received by us, it can take up to 24 hours to inform our suppliers and receive confirmation that a cancellation has been processed.

Please bear this in mind when calculating your cancellation costs.

Iglu.com reserve the right to charge a £50.00 per person cancellation fee in addition to the charges outlined in the supplier's terms and conditions.

Please note that the cancellation charges are based on the full booking value as shown on your supplier invoice.

Any discounts offered by Iglu.com will be removed upon cancellation and will not be taken into account when calculating your cancellation fee.

Any refunds will only be actioned once we have received the cancellation invoice from the cruise line.

Please note that cruise lines issue cancellation invoices, not us and therefore we can't give you a time frame on their issue. However as a general rule if you have not had your cancellation invoice within a month of the receipt of the acknowledgement of you cancellation, please do let us know. Call 0208 544 6403 and speak to a memeber of the invoice team.

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Phone: 0203 696 9453
Email: customercarecruise@iglu.com
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What our customers say

"I booked my first ever cruise on Tuesday 5th September 2017. After lengthy searching and much deliberation we booked through Iglu. So far, I am incredibly happy I booked with Iglu. This being our first cruise Debi proved very helpful. I was [also] very impressed with the level of assistance offered by Connie. She answered my questions and put my mind at rest. I am very impressed with all aspects of dealing with Iglu and I would like to take this opportunity to thank you for all your support. "

D.L
(September 2017)

"Leighanne has been excellent dealing with my various queries this year. She has been kind and informative and obtained what i think is a good deal for me in October. She is persistent and very informative, so even when my 1st deal fell through I felt confident enough to approach her for this present Crystal cruise...”

I.G
(July 2017)

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