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Over 1.5 Million Happy Cruise Customers

9 out of 10 Rated Excellent
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How can I pay my balance?

The easiest way to find out how to pay your balance is via our Customer Portal, found here:


You can get your Iglu Cruise Booking ID and Password, from the Booking Confirmation we sent you.

Once logged in, you will find details of how to pay by either:
  • Bank Transfer
  • Cheque
  • Direct Debit

To set up a Direct Debit, it is a simple process, which will allow you to select what date in the month you wish to make your payments and to spread the cost of your holiday across up to 24 monthly payments. This will depend on various factors, as below:
  • Balance Due amount
  • Date Final Balance due
  • Date in Month you selected to start payments on
  • Month you selected to start payments from (Pay Balance Later option only)
  • How many months you selected to make payments over
If you have any difficulty paying by the balance date, please call our Customer Care team as soon as possible and select the Payment option on the menu.

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Phone: 0203 696 9453
Email: customercarecruise@iglu.com
Tweet us: twitter.com/iglucruise

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What our customers say

"I think your company is exceptionally good at looking after the interest of passengers both before and after their holidays and your help has been very much appreciated. I have sung your praises to my friends and I hope this will lead to many more bookings for you including more from me."

(March 2018)

"I just want to thank you for making the changes to our upcoming cruise. You have enabled us to achieve exactly what we wanted."

(January 2018)

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