Efficient friendly and helpful
The person who I dealt with was Kerri and was so so helpfull thankyou so much
Exceptional communication and knowledge base
The cruise contact was very helpful, there was only one problem which he resolved promptly
Great service very nice man called Sebastian.
Predominantly I have dealt with Kerri Mcaully who I have always found to be excellent in professional, knowledgeable and has a good understanding of our needs
Friendly reassuring and helpful. Yes I would buy from them again.
Easy quick and efficient
Chantelle was knowledgable and helpful. I have dealt with Iglu several times and I will continue to do so in the future. I will recommend Iglu to friends
Excellent customer service. I was going to book direct with the company but Iglu Cruise gave me a better price. Also all information was sent through quickly. Would definitely book with again.
EXCELLANT CUSTOMER SERVICE
They explained everything about the cruise and what to expect. It was very reassuring as we have never been on a cruise before.
Good service on the whole although they seemed very reluctant to honour a birthday discount I was entitled to. I rang twice about it and was promised a return call or email but didn't receive either. Called again after a week and was told the discount had been taken off my balance. No email or phone call from them though informing me of revised balance. All sorted now though 😃
I always book through iglu, and have always had prompt and fair quotations.
easy booking experience again, as we have had in the passed
Very polite and clear easy purchase
We were pleased to book the cruise with Iglu once again .
Everything perfectly straight.forward ..problem with coach service from Edinburgh to Southampton company name does not connect for Royal Carabean cruises but alas found one that goes from Glasgow..awkward but manageable regards Keith Richardson
very good great
Efficient and knowledgeable. Would recommend them.
Fabulous. Two minutes after my initial enquiry, Claire phoned back and was so helpful it made the decision to book very easy.
The service seems to depend on which advisor you are assigned. We were unfortunate enough to get Paul initially who was rude, obstructive and not at all interested in helping us achieve the best deal, only in trying to make us pay much more than the price quoted earlier in the same day. Fortunately, we had also had contact from a different advisor and on reaching Adam found him to be polite, helpful and he went out of his way to ensure that we booked exactly what we wanted, at the price quoted (no sudden inflation of £200 in the last couple of hours from him). An absolute credit to Iglu, he updated passport details at midnight because I was out when we made the booking and that was when I got home. Would very much recommend him, in fact my review would have been 5 stars if we had spoken with him first!
Value for money, easy to book cruises, low deposit.
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What our customers say
"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "
"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "
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