Iglu Cruise | Feefo Reviews – Customer Feedback
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Over 1.5 Million Happy Cruise Customers

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97% of our customers give us good ratings (30065 reviews)
Date Product Score Comment
26-Jun-2019

Grand Canary Islands, Madeira & Morocco from London Tilbury cruise on Columbus.

Efficient friendly and helpful

26-Jun-2019

Spain, France & Italy from Barcelona cruise on MSC Seaview.

The person who I dealt with was Kerri and was so so helpfull thankyou so much

25-Jun-2019

Weekend Cruise to Amsterdam & Antwerp cruise on Columbus.

Exceptional communication and knowledge base

25-Jun-2019

Canary Islands & Madeira from Southampton cruise on Celebrity Silhouette.

The cruise contact was very helpful, there was only one problem which he resolved promptly

25-Jun-2019

Aegean Titans from Limassol cruise on Marella Dream.

Great service very nice man called Sebastian.

25-Jun-2019

Colourful Coasts & Canarian Flavours from Tenerife cruise on Marella Explorer.

Predominantly I have dealt with Kerri Mcaully who I have always found to be excellent in professional, knowledgeable and has a good understanding of our needs

25-Jun-2019

Spain & Portugal Sojourn from Southampton cruise on Queen Victoria.

Friendly reassuring and helpful. Yes I would buy from them again.

25-Jun-2019

Adriatic Affair from Dubrovnik cruise on Marella Celebration.

Easy quick and efficient

25-Jun-2019

Portugal, the Azores & Tenerife from Southampton cruise on Celebrity Silhouette.

Chantelle was knowledgable and helpful. I have dealt with Iglu several times and I will continue to do so in the future. I will recommend Iglu to friends

25-Jun-2019

Venetian Vistas from Dubrovnik cruise on Marella Celebration.

Excellent customer service. I was going to book direct with the company but Iglu Cruise gave me a better price. Also all information was sent through quickly. Would definitely book with again.

25-Jun-2019

Spanish Mediterranean from So'ton cruise on Independence of the Seas.

EXCELLANT CUSTOMER SERVICE

24-Jun-2019

Baltic Capitals from Southampton cruise on Queen Victoria.

They explained everything about the cruise and what to expect. It was very reassuring as we have never been on a cruise before.

24-Jun-2019

Summer Norwegian Fjords from Dover cruise on Boudicca.

very helpful

24-Jun-2019

The Netherlands, Belgium & France from Southampton cruise on Britannia.

Good service on the whole although they seemed very reluctant to honour a birthday discount I was entitled to. I rang twice about it and was promised a return call or email but didn't receive either. Called again after a week and was told the discount had been taken off my balance. No email or phone call from them though informing me of revised balance. All sorted now though 😃

24-Jun-2019

No-fly Grand Round Africa & Indian Ocean Voyage from Bristol cruise on Marco Polo.

I always book through iglu, and have always had prompt and fair quotations.

24-Jun-2019

Canarian Flavours & 4 Nt Tenerife Stay cruise on Marella Explorer.

easy booking experience again, as we have had in the passed

24-Jun-2019

Venetian Vistas from Dubrovnik cruise on Marella Celebration.

Very polite and clear easy purchase

23-Jun-2019

Ancient Isles from Majorca to Cyprus cruise on Marella Dream.

We were pleased to book the cruise with Iglu once again .

23-Jun-2019

Canaries & Azores from Southampton cruise on Explorer of the Seas.

Everything perfectly straight.forward ..problem with coach service from Edinburgh to Southampton company name does not connect for Royal Carabean cruises but alas found one that goes from Glasgow..awkward but manageable regards Keith Richardson

23-Jun-2019

Canaries & Azores from Southampton cruise on Explorer of the Seas.

very good great

23-Jun-2019

Western Mediterranean from Southampton cruise on Britannia.

Efficient and knowledgeable. Would recommend them.

23-Jun-2019

Land of the Midnight Sun from Southampton cruise on Crown Princess.

Excellent service

23-Jun-2019

Madeira & Canary Islands from Southampton cruise on Ventura.

Fabulous. Two minutes after my initial enquiry, Claire phoned back and was so helpful it made the decision to book very easy.

23-Jun-2019

Italy, Greece, Albania & Croatia from Venice cruise on MSC Orchestra.

The service seems to depend on which advisor you are assigned. We were unfortunate enough to get Paul initially who was rude, obstructive and not at all interested in helping us achieve the best deal, only in trying to make us pay much more than the price quoted earlier in the same day. Fortunately, we had also had contact from a different advisor and on reaching Adam found him to be polite, helpful and he went out of his way to ensure that we booked exactly what we wanted, at the price quoted (no sudden inflation of £200 in the last couple of hours from him). An absolute credit to Iglu, he updated passport details at midnight because I was out when we made the booking and that was when I got home. Would very much recommend him, in fact my review would have been 5 stars if we had spoken with him first!

22-Jun-2019

Caribbean Transatlantic from Southampton cruise on Azura.

Value for money, easy to book cruises, low deposit.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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