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100% of our customers give us good ratings (31615 reviews)
Date Product Score Comment
11-Oct-2020

Ultimate Caribbean Holiday from Tampa with Stay cruise on Celebrity Constellation.

The Iglu agent Kerri McCauley was excellent in dealing with our rebooking procedure after our initial cruise was cancelled due to Covid 19.

11-Oct-2020

Greek Isles from Venice with Stays cruise on Norwegian Spirit.

Excellent and friendly servicr

09-Oct-2020

Las Vegas & Hawaiian Islands from San Francisco with Stays cruise on Ruby Princess.

Amazing agent who helped me through the whole process of rebooking our cruise to Hawaii.

08-Oct-2020

Atlantic Coast Iberia from Southampton cruise on Ventura.

Organised FCC to new cruise, Great service from Clare, could not recommend her too highly. Definitely a credit to her company. Would certainly ask for her when I next book a cruise through Iglu.

08-Oct-2020

World Cruise from Southampton to Liverpool cruise on Borealis.

good and helpful

08-Oct-2020

Canary Islands & Portugal from Southampton cruise on MSC Magnifica.

Friendly service helpful and knowledgeable efficient very good deal quick and easy to arrange professional service

07-Oct-2020

Vietnam & Thailand from Singapore with Stay cruise on Celebrity Solstice.

Excellent service provided by Chris! Many thanks.

07-Oct-2020

No-Fly Caribbean Adventure from Southampton cruise on Ventura.

Their website is the best and easiest to follow and all the staff are so pleasant and helpful.

06-Oct-2020

Caribbean Holiday from Miami cruise on Azamara Quest.

Iglu were only interested in speaking to us when we were due to pay for a cruise to New Zealand which was obviously not going to happen but they wanted the payment. They used all sort of delaying tactics when refunds were being processed.

Our response:
Thank you for your recent Trustpilot review. We appreciate that you have taken the time to provide us with your feedback.
It is disappointing to read that you feel that our service has been less than satisfactory. Our aim is to provide all our customers with the highest level of service,
however, as a result of the disruption caused by Covid-19 our team has been stretched at
times which has impacted service levels in some cases. We are doing everything we can to address this.

06-Oct-2020

Southern Caribbean from Ft. Lauderdale with Miami Stay cruise on Vision of the Seas.

Very good although it did take a while for them to make contact.... however we have now booked a future cruise for 2022 having had to cancel our cruise due to Covid for early 2021.. New cruise was sorted quickly and efficiently .. Lets hope we can take it.

06-Oct-2020

Greek Isles & Italy from Rome cruise on Norwegian Getaway.

A very informative and friendly representative who explained the booking process very clearly and answered any questions I had in relation to my first cruise. The itinerary sounds superb.

02-Oct-2020

Spain & Portugal from Southampton cruise on Ventura.

Communication was very well looking for price and packages was really great and reliable

02-Oct-2020

Western Mediterranean from Southampton cruise on Queen Elizabeth.

Yes very much Vicky really helped us thankyou

02-Oct-2020

Liverpool & Belfast from Southampton cruise on Queen Elizabeth.

Easy to book but was concerned that the cruise including the price changed slightly as the days passed. When I booked we were led to believe we visited Skye and Mull,now it's scenic cruising. The price also changed from £440pp to £449pp-strange!

02-Oct-2020

British Isles from Southampton cruise on Queen Elizabeth.

Hannah was very patient in a fast moving (cabins selling like hot cakes !) situation, but w got there in the end, just !!!

01-Oct-2020

Northern Spain from Southampton cruise on Queen Elizabeth.

Great service and help with booking the grade if cabin we wanted. Nothing too much trouble, Dennis answered all my questions and gave us time to decide what we wanted.

01-Oct-2020

Ultimate Southern Caribbean from Ft. Lauderdale cruise on Celebrity Edge.

Great care, friendly, phoned back when said. Able to change cruise, but wasn’t able to have the same deal

01-Oct-2020

Northern Spain from Southampton cruise on Queen Elizabeth.

Excellent staff. Always willing to help., cheerful, polite and nothing is too much trouble. Thank you.

30-Sep-2020

New Zealand Explorer from Auckland to Sydney with Stays cruise on Celebrity Eclipse.

I received an initial email quote as requested. Other companies generally ignore this and ring immediately on receiving the initial request.
The follow up phone call enabled me to raise various questions and discuss optional itineraries and dates. My request not to have to make an immediate decision was respected and Mark called me back at my convenience. I was ready to make an informed decision by then and have accordingly booked a holiday of a lifetime!

30-Sep-2020

Baltic Cities from Southampton cruise on Regal Princess.

I have been using Iglu for quite a few years now & have always had very good service from booking a cruise to the add ons.

29-Sep-2020

Norwegian Fjords from Liverpool cruise on Borealis.

iglu was extremely helpful, polite, listened and guided me through the booking.
As it was a ship ive never been on, Seb helped me choice the best cabin available .

28-Sep-2020

European Gems cruise on Travelmarvel Vega.

Very informative. Very friendly.

26-Sep-2020

Canary Islands & Portugal from Southampton cruise on Iona.

They listen and help and guide you all the way.

23-Sep-2020

Canarian Flavours from Tenerife cruise on Marella Explorer.

Dennis & Donna were most helpful. Kept in touch & helped me change my cruise.

22-Sep-2020

Easter Caribbean Transatlantic from St. Lucia cruise on Britannia.

How nice it is to speak with a helpful and informative team to take the stress out of booking a holiday.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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