Yes very helpful and courteous oñ the phone

It has been absolutely fantastic!! Great customer service and very helpful

Very Good looked after very well. Time taken to answer all questions.

easy to book,with friendly staff on hand to deal with any questions you have. i would recommend them.thanks.

Very helpful in sorting our requirements.

Good communication throughout. Only thing was the constant changing of price quoted

Excellent service and price, very happy.

The representative that I spoke to was so helpful and explained everything very clearly to me. I was booking a very special holiday for my whole family and couldn't have done it without their help and knowledge.

I booked my entire cruise and paid online. It was cheaper to do this, though that wasn't a prime reason.

Yes I would buy from them again as they were very professional and very helpful, excellent service.

I have booked with Iglu before and wasn’t disappointed this time. The cruise was a great price and customer service is good. The only reason I didn’t give 5 stars was because when I tried to confirm the cruise I wanted to go on, I was told the assistant I had originally spoken to was going to call me back in 10 minutes. I ended up ringing back 45 minutes later and speaking to someone else as she had been stuck on another call. Other than that everything was fine.

Great, lovely lady sorted it out, seemed to get us the best deal

SO SIMPLE TO BOOK ON LINE

I needed to contact customer services due to the payment section on the confirmation email differing from what I had inputted on line. I spoke to Alex she was able to confirm that my on line choice was correct and arranged for the issuing of a new confirmation email

Very good service , Alfie was very polite and helpful,

Friendly, helpful, courteous and knowledgeable staff. Excellent company.

Helpful and informative, Lucy knowledgable and pleasant.

My call was answered immediately and as my requirements were a little difficult, wanting a single cabin, your representative went to great lengths searching dates and availability to successfully find what I was looking for. He also answered all my questions to my complete satisfaction. Well done.

Good service but could not find a previous quote emailed

Communication was not as good as it should have been; limited information sent out beforehand and not all of it correct.

Our response:
Thank you for your comment. I am sorry to hear that you were unhappy with the service that you received from us. Your custom is very important to us, and Customer Service is our priority. We have a large team on hand to assist you with any queries that you have after the booking is made. And to amend any errors too.
We appreciate you taking the time to provide us with your feedback, as we are continuously looking at ways we can improve our service.
Kind regards

Friendly and efficient. Cruise I requested booked by Alfie who was very helpful and knowledgeable. Very pleased with service.

The staff could not have helped more, even when I made a mistake on m6 inlin3 booking, they fixed it immediately with no problem....excellent service

Excellent service very friendly and helpful. Hope to do business with you again.

They phone and sorted all the details of the cruise without any delay, well satisfied with very helpful the cruise consultant was Shianne Bates. Well done will book again thanks mr&mrs mountjoy

Couldn’t believe how easy it was. Very knowledgable assistant. I was going to book with cruise line but pleased I gave these a try. Excellent thank you.