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97% of our customers give us good ratings (29023 reviews)
Date Product Score Comment
19-Nov-2018

Italy & France from Malta cruise on Oceana.

Camel knew exactly what I wanted in terms to my choice of cruise, Very polite and efficient

19-Nov-2018

3 Nt Pyramid Stay & 7 Nt Luxury Nile Cruise cruise on Steigenberger Legacy.

Lovely staff. Went the extra mile to find me what I wanted

Our response:
Thank you very much for such a wonderful review.

19-Nov-2018

Treasures of the Mediterranean & 4 Nt Majorca Stay cruise on Marella Dream.

Superb.

Our response:
Many thanks for your great review.

18-Nov-2018

Christmas Caribbean from Barbados cruise on Azura.

quick and efficient way of communication with customer services, helpful in providing options

18-Nov-2018

Bruges (Zeebrugge) Getaway from So'ton cruise on Aurora.

Speedy efficient

18-Nov-2018

Caribbean Christmas & New Year from Southampton cruise on Arcadia.

From start to finish, there was help, constructive sugggestions and helpful advice. I only dealt with one Advisor - Florence Ballantyne - who was excellent throughout.

18-Nov-2018

Australia & Asia from Hong Kong cruise on Queen Elizabeth.

The service from Lynne was cheery, she did what we asked and nothing was too much trouble.

17-Nov-2018

Christmas & New Year Caribbean & Mexico cruise on Magellan.

Very Good

17-Nov-2018

Ski holidays in Chalet Hotel Crystal 2000 in Courchevel 1850.

I was most impressed with the promptness of Iglu, the agent was helpful and informative, answered a couple of questions I had and the booking was very straightforward

16-Nov-2018

Eastern Caribbean from Barbados cruise on Azura.

This is the third cruise we have booked with Iglu and they have always been very helpful and professional.

16-Nov-2018

Spain, Ibiza & Portugal from Southampton cruise on Ventura.

Yes, the process of booking with Iglu was dealt with well by Jeff who answered all questions to my satisfaction.

15-Nov-2018

Colours of the Far East from Thailand cruise on Marella Discovery.

Have been through Iglu before and like last time always easy to get hold of, knowledgeable and quick to respond to questions. Do not just feel like a voice at the end a phone. Are an online company but are more personal

15-Nov-2018

Portugal & Spain from Southampton cruise on Arcadia.

Harry was curteous, attentive (listened), tel back promptly at designated time. He explained 'select' booking nuances as always a 'saver' fare previously.
Will see if any booking alterations are seamless,, ie. worth the extra money.

14-Nov-2018

Christmas & New Year Caribbean & Mexico cruise on Magellan.

Iglu were extremely efficient and speedy.
I was very pleased with my overall experience, and will have no hesitation in recommending their service.

14-Nov-2018

North American Waterway in the Fall from Southampton cruise on Balmoral.

Very helpful,fulfilled all promises and knowledgeable - used them before...

13-Nov-2018

France, Spain & Guernsey from So'ton cruise on Ventura.

Very good have booked with them before. Probably best to ring up and book instead of online as I had to ring customer services the next day to clarify a few things

12-Nov-2018

Roundtrip Transatlantic from So'ton cruise on Queen Mary 2.

Very friendly and knowledgeable client advisor - who discussed all the relevant steps in the booking procedure and ensured I was completely happy with the cruise arrangements made.

Sincerely,

Murdo Sutherland

12-Nov-2018

Eastern Caribbean from Barbados cruise on Britannia.

Victoria was very helpful and very accessible either by being available when I called, or very quickly returning my call. Their processes are all very slick and I would definitely use again (having used them previously as well).

12-Nov-2018

Canaries Christmas & New Year's From Southampton cruise on Oriana.

Yes would buy from them again

12-Nov-2018

Canada & new England from Cape Liberty cruise on Anthem of the Seas.

Very knowledgeable, friendly service, excellent email communication.

09-Nov-2018

Norwegian Fjords from Southampton cruise on Ventura.

Very helpful friendly telephone service

09-Nov-2018

Cuban Fusion & Pride of Panama from Montego Bay cruise on Marella Discovery 2.

friendly and very efficient

09-Nov-2018

Baltic Capitals from Southampton cruise on Queen Victoria.

It was all straightforward. I didn't give them 5stars because I tried to book online but for some reason it didn't work so had phone conversation anyway.


Why do I only get this feedback page when things have gone smoothly? In the past I've had problems and then no feedback form.

09-Nov-2018

Eastern Caribbean from Barbados cruise on Azura.

Fantastic service very informative sales advisor certainly would book with them again.

08-Nov-2018

Treasures of the Mediterranean from Palma cruise on Marella Dream.

Tina was lovely, sorted it all out with humour and kindness. Finding what I wanted on-line was easy but I prefer to do the booking on the phone, particularly when it comes to financial details. It is an age thing, us oldies don't trust all this new-fangled stuff!

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What our customers say


"I think your company is exceptionally good at looking after the interest of passengers both before and after their holidays and your help has been very much appreciated. I have sung your praises to my friends and I hope this will lead to many more bookings for you including more from me."

Ethel
(March 2018)

"I just want to thank you for making the changes to our upcoming cruise. You have enabled us to achieve exactly what we wanted."

Michael
(January 2018)


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