Iglu Cruise | Feefo Reviews – Customer Feedback
0203 848 3600

Over 1.5 Million Happy Cruise Customers

9 out of 10 Rated Excellent
ATOL Protected
02038483600
97% of our customers give us good ratings (29909 reviews)
Date Product Score Comment
05-Jun-2019

Greek Isles from Malta cruise on Oceana.

Very easy site to use and answered and solved my enquiry straight away

05-Jun-2019

France & Spain Getaway from So'ton cruise on Oriana.

Very easy and no problem sorting anything thankyou x

05-Jun-2019

Christmas Canaries & Madeira from Southampton cruise on Ventura.

Very good experience when booking and would definitely recommend Iglu

05-Jun-2019

Baltic Capitals with Strictly Come Dancing cruise on Azura.

Spoke with helpful knowledge.

05-Jun-2019

Autumn Fjordland from Hull cruise on Astoria.

Very understanding of my requirements. Booking process easy to follow.

05-Jun-2019

Lisbon, Vigo & Spain from Southampton cruise on Anthem of the Seas.

great service from friendly staff,was made welcome from minute one,singing was added bonus with good morning and heloos everyday.

05-Jun-2019

Western Mediterranean from Southampton cruise on Azura.

Booked on line everything went OK until we tried to pay the deposit. It wouldn't except any payments, tried 3 different cards then timed out and lost our booking. Had to book over the phone.

04-Jun-2019

A Taste of Paradise & Caribbean Dreams from Barbados cruise on Marella Celebration.

I have bought cruises off you before, and phone team are very good

04-Jun-2019

Spain & Portugal Sojourn from Southampton cruise on Queen Victoria.

I knew what I wanted, they had all the answers.

04-Jun-2019

Baltic Heritage from Southampton cruise on Crown Princess.

I booked online and found it very easy and straightforward

04-Jun-2019

Mystery Cruise from So'ton cruise on Braemar.

Been put on hold for almost half an hour before getting to speak to someone

After a long time being put to someone and been cut off so had made call back a few times

03-Jun-2019

Portugal, the Azores & Tenerife from Southampton cruise on Celebrity Silhouette.

Good service although price match was refused on first ask

03-Jun-2019

Voyage to Northern Europe from Dover cruise on Seabourn Ovation.

Excellent service, well informed and extremely helpful. Used before and will use again

03-Jun-2019

Western Europe from Kiel to So'ton cruise on Queen Victoria.

Easy service, great to see you can now book online

03-Jun-2019

Caribbean Cornucopia from Miami with Stay cruise on Crystal Symphony.

Very helpful on the telephone.

03-Jun-2019

Mediterranean Cities from Southampton cruise on Independence of the Seas.

I think l need more help from Janet, as regards, partner and self have separate bank accounts, and prefer the end cost, to be shared.
Are the country's visiting euro payment.?
Do you do shuttle services in the ports requiring this need?

03-Jun-2019

Baltic Heritage from Southampton cruise on Crown Princess.

They were very helpful as we needed to change our holiday. They offered us sensible alternatives and helped us pick another cruise.

03-Jun-2019

Lisbon, Vigo & Spain from Southampton cruise on Anthem of the Seas.

The confirmation received on our booking did not match those agreed with the agent.

This required me to call the customer service line who were then able to confirm through Royal Carribean that the my expected cabins had been booked.

Your agent who answered my query did so professionally which gave me the reassurance I needed.

If it were not for this hiccup then I would have given score of 5/5.

I find Iglu staff to be professional and helpful at all times and very customer orientated.

Iglu are my preferred agent when booking a cruise

03-Jun-2019

Western Europe Sampler from Hamburg cruise on Queen Mary 2.

EXCELLENT IN EVERY WAY - professional, efficient, and very friendly.

02-Jun-2019

Burgundy to the Camargue cruise on MS Rhone Princess.

Agent Kevin was very helpful & efficient got us very good price

02-Jun-2019

Luxury Voyage from Copenhagen to Dublin cruise on Seabourn Ovation.

The booking agent Sean was excellent, we paid in full and then got another bill for £767. I rang the customer service and asked why, they were not much use really, rather disappointing.

02-Jun-2019

Western Europe from Southampton cruise on Queen Mary 2.

Fantastic service from the guy who booked it for me informative and very helpful and polite.

02-Jun-2019

Mediterranean Adventure from Southampton cruise on Explorer of the Seas.

Great customer service and helpful. Would book again.

02-Jun-2019

Twice the Tahiti cruise on Wind Spirit.

Cameron was most knowledgable, patient and promptly answered every question.

02-Jun-2019

Pride of Panama & Flavours of the Caribbean from Jamaica cruise on Marella Discovery 2.

Could not fault the service I received with Clare. Nothing for to much trouble and she helped me pick my next cruise efficiently.

Book with Confidence

We are ATOL Holders and members of ABTA for your financial protection.


Price Match Guarantee
Search Cruises
Your Shortlist

You do not currently have any cruises in your shortlist.


What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


Read more feedback