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96% of our customers give us good ratings (31060 reviews)
Date Product Score Comment
30-Jan-2020

Secrets of Asia from Bangkok to Cochin cruise on Marella Discovery.

Yes very helpful and courteous oñ the phone

30-Jan-2020

Alaska, Glaciers, Fjords & Inside Passage cruise on Seabourn Sojourn.

It has been absolutely fantastic!! Great customer service and very helpful

30-Jan-2020

Italy, Croatia & Greek Isles from Malta cruise on Oceana.

Very Good looked after very well. Time taken to answer all questions.

30-Jan-2020

Fjordland from Tilbury cruise on Columbus.

easy to book,with friendly staff on hand to deal with any questions you have. i would recommend them.thanks.

29-Jan-2020

Canary Islands, Madeira & Portugal from Southampton cruise on Ventura.

Very helpful in sorting our requirements.

29-Jan-2020

Spain & France with Marco Pierre White from Southampton cruise on Britannia.

Good communication throughout. Only thing was the constant changing of price quoted

29-Jan-2020

Norwegian Fjords from Southampton cruise on Arcadia.

Excellent service and price, very happy.

29-Jan-2020

Western Europe & Iberia from Southampton cruise on Grand Princess.

The representative that I spoke to was so helpful and explained everything very clearly to me. I was booking a very special holiday for my whole family and couldn't have done it without their help and knowledge.

29-Jan-2020

Greek Isles from Malta cruise on Oceana.

I booked my entire cruise and paid online. It was cheaper to do this, though that wasn't a prime reason.

28-Jan-2020

Cosmopolitan Classics from Palma, Majorca cruise on Marella Discovery.

Yes I would buy from them again as they were very professional and very helpful, excellent service.

28-Jan-2020

Treasures of the Mediterranean from Palma, Majorca cruise on Marella Dream.

I have booked with Iglu before and wasn’t disappointed this time. The cruise was a great price and customer service is good. The only reason I didn’t give 5 stars was because when I tried to confirm the cruise I wanted to go on, I was told the assistant I had originally spoken to was going to call me back in 10 minutes. I ended up ringing back 45 minutes later and speaking to someone else as she had been stuck on another call. Other than that everything was fine.

28-Jan-2020

Spain & Portugal from Southampton cruise on Anthem of the Seas.

Great, lovely lady sorted it out, seemed to get us the best deal

28-Jan-2020

Spain, Portugal & Canaries from Southampton cruise on Celebrity Silhouette.

SO SIMPLE TO BOOK ON LINE

28-Jan-2020

Iceland from Southampton cruise on Queen Victoria.

I needed to contact customer services due to the payment section on the confirmation email differing from what I had inputted on line. I spoke to Alex she was able to confirm that my on line choice was correct and arranged for the issuing of a new confirmation email

28-Jan-2020

Adriatic Explorer & Idyllic Italia from Corfu cruise on Marella Explorer.

Very good service , Alfie was very polite and helpful,

27-Jan-2020

Floating Festivals - Sail Away with Jane McDonald cruise on Anthem of the Seas.

Friendly, helpful, courteous and knowledgeable staff. Excellent company.

27-Jan-2020

Mediterranean Medley from Palma, Majorca cruise on Marella Dream.

Helpful and informative, Lucy knowledgable and pleasant.

27-Jan-2020

Venetian Vistas from Dubrovnik cruise on Marella Celebration.

My call was answered immediately and as my requirements were a little difficult, wanting a single cabin, your representative went to great lengths searching dates and availability to successfully find what I was looking for. He also answered all my questions to my complete satisfaction. Well done.

27-Jan-2020

Iceland & Ireland from Southampton cruise on Celebrity Silhouette.

Good service but could not find a previous quote emailed

27-Jan-2020

Christmas Northern Lights - Norway South Voyage & Oslo stay cruise on MS Nordnorge.

Communication was not as good as it should have been; limited information sent out beforehand and not all of it correct.

Our response:
Thank you for your comment. I am sorry to hear that you were unhappy with the service that you received from us. Your custom is very important to us, and Customer Service is our priority. We have a large team on hand to assist you with any queries that you have after the booking is made. And to amend any errors too.
We appreciate you taking the time to provide us with your feedback, as we are continuously looking at ways we can improve our service.
Kind regards

26-Jan-2020

Norway & Fjords from Southampton cruise on Iona.

Friendly and efficient. Cruise I requested booked by Alfie who was very helpful and knowledgeable. Very pleased with service.

26-Jan-2020

Canarian Flavours & 4 Nt Tenerife Stay cruise on Marella Explorer.

The staff could not have helped more, even when I made a mistake on m6 inlin3 booking, they fixed it immediately with no problem....excellent service

26-Jan-2020

World Cruise from Southampton cruise on Arcadia.

Excellent service very friendly and helpful. Hope to do business with you again.

26-Jan-2020

Colourful Coasts from Gran Canaria cruise on Marella Explorer.

They phone and sorted all the details of the cruise without any delay, well satisfied with very helpful the cruise consultant was Shianne Bates. Well done will book again thanks mr&mrs mountjoy

26-Jan-2020

Norwegian Fjords from Southampton cruise on Crown Princess.

Couldn’t believe how easy it was. Very knowledgable assistant. I was going to book with cruise line but pleased I gave these a try. Excellent thank you.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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