Camel knew exactly what I wanted in terms to my choice of cruise, Very polite and efficient

Lovely staff. Went the extra mile to find me what I wanted

Our response:
Thank you very much for such a wonderful review.

Superb.

Our response:
Many thanks for your great review.

quick and efficient way of communication with customer services, helpful in providing options

Speedy efficient

From start to finish, there was help, constructive sugggestions and helpful advice. I only dealt with one Advisor - Florence Ballantyne - who was excellent throughout.

The service from Lynne was cheery, she did what we asked and nothing was too much trouble.

Very Good

I was most impressed with the promptness of Iglu, the agent was helpful and informative, answered a couple of questions I had and the booking was very straightforward

This is the third cruise we have booked with Iglu and they have always been very helpful and professional.

Yes, the process of booking with Iglu was dealt with well by Jeff who answered all questions to my satisfaction.

Have been through Iglu before and like last time always easy to get hold of, knowledgeable and quick to respond to questions. Do not just feel like a voice at the end a phone. Are an online company but are more personal

Harry was curteous, attentive (listened), tel back promptly at designated time. He explained 'select' booking nuances as always a 'saver' fare previously.
Will see if any booking alterations are seamless,, ie. worth the extra money.

Iglu were extremely efficient and speedy.
I was very pleased with my overall experience, and will have no hesitation in recommending their service.

Very helpful,fulfilled all promises and knowledgeable - used them before...

Very good have booked with them before. Probably best to ring up and book instead of online as I had to ring customer services the next day to clarify a few things

Very friendly and knowledgeable client advisor - who discussed all the relevant steps in the booking procedure and ensured I was completely happy with the cruise arrangements made.

Sincerely,

Murdo Sutherland

Victoria was very helpful and very accessible either by being available when I called, or very quickly returning my call. Their processes are all very slick and I would definitely use again (having used them previously as well).

Yes would buy from them again

Very knowledgeable, friendly service, excellent email communication.

Very helpful friendly telephone service

friendly and very efficient

It was all straightforward. I didn't give them 5stars because I tried to book online but for some reason it didn't work so had phone conversation anyway.


Why do I only get this feedback page when things have gone smoothly? In the past I've had problems and then no feedback form.

Fantastic service very informative sales advisor certainly would book with them again.

Tina was lovely, sorted it all out with humour and kindness. Finding what I wanted on-line was easy but I prefer to do the booking on the phone, particularly when it comes to financial details. It is an age thing, us oldies don't trust all this new-fangled stuff!