Good reponce
Excellent Customer Service , Glen Gill was very good from initial enquiry to booking,and called back to answer my queries quickly,info received on email very promptly,
I did not have to wait long until my call was answered. All questions were answered in a knowledgeable and polite manner. Following a second call to Iglu my booking was taken swiftly and the information sent immediately to my email.
I have dealt with iglu before and would so again as Kerry the person I spoke to was extremely helpful and very efficient
everthing went well with the phonecall
Very helpful
Prompt service. Always available. Will use again.
Kevin was friendly and knows his job, put me at ease while I was making the booking.
The agent (Ed) was helpful in answering our questions and found the cruise we wanted.
Easy to deal with great knowledge of products
Have used them before and very helpful and efficient
Very helpful and friendly service. Looking forward to our cruise.
Handled a cruise cancellation well and the rebooking. Only niggle that’s since occurred to me - £25pp online discount given on original booking not given on rebooking when I had no choice but to phone to sort it out. Having said that I am certain we will use Iglu to book next cruise sometime soon.
Really helpful and knowledgable. Daniel was superb. If the cruise is as good as him we will be in dreamland! Superb service and I can see why I was recommended by my colleague to IgluCruise.
Have used iglu for a number of years now. They will always match competitors quotes. Very helpful, efficient staff who know about cruises.
answered all questions and delivered best price
Very good most helpful patient and polite
Good customer team, Leanne very friendly,helpful
The gentleman I spoke to was very very helpful and polite
You are always helpful and friendly on the phone however, I sent you a credit voucher on the day I booked and now I am receiving daily requests for the outstanding amount. Rathe annoying.
Good value for money
Alex was very helpful and competant in booking our cruise .
Stop using feefo. They **** me off
Nothing at all
They were friendly & very helpful
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What our customers say
"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. " Christina (March 2019) "So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! " Gary (February 2019) Read more feedback