Very helpful. We were satisfied once more.

Great service, customer agent very good, easy to talk to, got the two cruises back to back with cabins i wanted, will return to book future cruises, can reccomend.

I would defiantly book with Iglu again, Paul helped me find a good deal to the Norwegian Fjords in 2021, & helped with my FCC from MSC, he kept me informed every step of the way.
Would Highly recommend Iglu cruise to anyone who’s looking to book there next cruise.

I was able to speak with Dennis very quickly and as promised, he returned my call within the appointed time. Most helpful and friendly.

Very efficient and friendly service from Amber on booking this cruise by phone. We always find Iglu very competitive for price.

We contacted IGLU to book a short Cunard Cruise from Southampton and back to to celebrate my son's 50th birthday next June. We had previously used Iglu for a similar cruise for our daughter's 50th and the service was excellent. Needless to say, it was just as good this time. The lady we spoke to was extremely helpful and answered all our questions clearly. She helped us pick out a suitable cabin, checked for food allergies, made sure all documentation comes direct to us rather than my son and just made the whole process simple and efficient. Our documents arrived by email within a couple of minutes of closing the telephone call, everything was clear and correct and that's why we use Iglu and will continue to do so.
Many thanks for such good service.

We transferred our booking which was dealt with by Seren.She was very helpful and professional and the whole transaction was effortless for us.

Very helpful, patient and informative. Would certainly deal with them again
Went out of their way to find the best cruise for me

Found Dennis extremely helpful could not of done anymore answering all my queries and made the booking easy.

Thank you for sorting out another cruise for us, you made it easy, hope this time we can get to go !

We are delighted that a lady named Helen Henderson dealt with our concerns over a forthcoming cruise. She is extremely knowledgable, helpful and patient in finding another cruise with our impeding cruise to Australia and New Zealand threatened with cancellation. With the deadline approaching for full balance payment, Helen told us of the options availabe and managed to find us a lovely cruise and New York stay which is something my wife and I both wanted to do. There was never any pressure only good sound advice and we look forward to dealing with Helen on future cruises, when they become available again. Thank you for all your help it is very much appreciated.

Excellent service from Shaun the Agent. Nothing was too much trouble and we have switched to Iglu from our usual cruise agent due to his helpful attitude and courtesy.

A lovely lady called Amber helped us in a very friendly and professional manner, leading us through the process which can be daunting to people of a certain age.

booking the cruise was very easy, Sarah was so helpful sorting it all out for us, made the whole process stress free

Booking through Charlotte. Very Professional,knowledgeable and helpful

Sue Thomas was very accommodating as we asked for a few options to be looked at and she did this for us.

At a time when it is difficult to speak with anyone about cruises especially Cunard, Talking to Iglu is so refreshing. They have the experience and knowledge to guide you through the best deals without the agrovation of listening to extended music while you are waiting to speak with somebody.

Excellent. Prompt service, personable staff. Got a great deal!

Great knowledge, offered choices, patient

I have just rescheduled our cruise due to COVID-19 and Simone has been very helpful and assisted me at every step. Simone took control and came back with all the answers and requirements we needed and we were able to get Our holiday rescheduled with no worries at all. A brilliant service, you are a credit to Iglu Cruises. Thank you very much **

Yes I would use iglu again in fact I have just booked a cruise with them again .

exultance service again from the Iglu Team and the £ 50 loyalty discount was a nice touch
keep up ther good work

Called to move an existing booking to a later date. All completed in a simple call.

Deborah was an extremely polite, efficient and helpful person to deal with

Hugely disappointed and disillusioned by Iglu. My cruise was cancelled mid June but have still not received a penny of my refund due (almost 6k). The company refuse to explain their refund process to me nor give me a date of when I might expect my money. Legally I should have received this within 14 days. Iglu not good enough!

Our response:
Thank you for your recent Trustpilot review. We appreciate that you have taken the time to provide us with your feedback.
It is disappointing to read that you feel that our service has been less than satisfactory. Our aim is to provide all our customers with the highest level of service,
however, as a result of the disruption caused by Covid-19 our team has been stretched at
times which has impacted service levels in some cases. We are doing everything we can to address this.