Hi I was pleased with the service I received and will use Iglu again.

Very helpful.

First class cruise agency with the personal touch. On a recent fly cruise we had to pay to check in our suit cases at the airport not a problem Iglu refunded the costs in full together with a generous gift voucher
We use this agency a few times a year knowing that their quotations will be very competitive If you do find a cheaper price Iglu will "Price Match"

I always use iglu to book my cruises. Never has any issues and always found them to be the cheapest.

Excellent service would highly recommend. I made a phone call at about 21-45 on Sunday evening, a gent by the name of Steve took my call and nothing was too much trouble for him. He was due to finish his shift at 22-00 but even though my call took him over that time he did not rush me. He found exactly what we were looking for and for a great price. Will definitely use Iglu in the future.

Very helpful young man.

My agent Chris Darby was excellent at helping me find a cruise on the Marella Dream for single occupancy at a reasonable price I asked him to start looking from 2nd March. He found one but the dog sitter could not look after my dog then. I then asked Chris to look at March 9th He found a cruise but the dog sitter changed his mind about having my dog. On and on we went exchanging emails back and forth until a cruise was found on the Marella Dream on 20th April which suited myself and the dog sitter. Chris was extremely professional and courteous throughout our exchange of emails and I hope that my customer experience is passed onto him and his line manager

We had already decided which cruise we wanted to book when I called Iglu. There was a slight communication problem but the booking was made. Our booking includes flights which have yet to be released and so there is some doubt where we will fly from and of course the timings, I realise this is out of Iglu's control but could have done with some reassurance that all will be well. I said we may like to fly a day early and have an overnight in New York before embarking but I was not advised whether this was possible and overall my experience was not as comfortable as my previous experiences with Iglu. Still feel I need some reassurances!

Extremely helpful staff, price match guarantee honoured and documentation forwarded promptly. Have used Iglu quite a few times and they are our 'go to' cruise planners No hesitation in recommending them.

The booking was extremely easy and tailored to our needs,the staff member was very friendly and helpful.

Richard who I spoke to about my booking was very helpful as this is our first criuse

Very easy to book. certainly recommend

They took the time to explain everything, very helpful and pleasant.

Did what it said on the tin!

Good, personal customer service but information about additional ski carriage costs were only made clear to us just before completion of the booking.

Our response:
Thank you for your comments.
I will be sure to pass these on to aid in the continual improvements we are making.

Very Good service Got answers to all our Questions - and were quick to reply to our queries before booking

Dealt with a gentleman called les who explained every question we had very helpful

The assistant ( Amber ) was very helpful, persistent in helping us sort out the fine details. She put on much effort and time to satisfying our order. I can recommend her and thus her company. I would strongly recommend Iglu as a company for booking cruise holidays as , on this occasion went well beyond the call of duty.

Would recommend, the service agent was very knowledgeable and helpful

Cara Forsberg was professional and knowledgeable and gave perfect information in a very patient way.

Excellent service “I’d like to compliment one of your employees, chris , for the excellent customer service he provided to me last week. I had a lot of questions for him and never once made me feel pressurised . pleased with the service I received from Iglu .....but with chris s patience, professionalism and sense of humor, he exceeded my expectations. Such a commitment to great customer service is to be commended

Very good

Hi yes very nice lady found just what I want in a holiday for me

Zoe Hewitt was the best person I have ever dealt with.She transferred our deposit from one holiday to another to save us losing £400 and we only had to pay £100 for the transfer.Everyone else told us we had lost our deposit on our holiday and would have to pay a further £100 to cancel the holiday.Instead of losing a total of £500 we gained £400 by choosing a cheaper holiday.If only all your staff were as helpful especially to loyal customers like us who have booked lots of holidays with you.If it was not for her we would never book another holiday with you.You should also inform customers of expensive visas they need on certain holidays before you take their deposit and not after.This is the reason we changed our holiday.10 out of 10 for Zoe Hewitt the rest of the people I dealt with were totally unhelpful or unsympathetic.

Very efficient & helpful .