The service received was excellent all round. James was very knowledgeable and explained everything clearly, broke down all costings etc. This is our first cruise experience so having someone so experienced made booking a very simple process. I would happily recommend Iglu cruises and james.
First class efficient very helpful resulting in a package with everything I needed including the port side cabin and low cost balcony upgrade
After booking I found my cruise on the ship operator's website £241 cheaper per person (!) for the identical cabin and Iglu did not want to match the price, or give me a better cabin, although they advertise that they do match prices. Also at the time of booking they do not explain what grades of cabins are available and what grade they give you, so only when you get a confirmation booking you learn what cabin you have and then it is too late to change.
Excellent service as usual. Nothing too much trouble and answers all queues.
You could improve by not making mistakes and mixing travellers' birthdays thus preventing access to P&O's website
Very good website , easy to use
Friendly efficient service as always.
Very efficient service, called me back at time I requested and gave me all the information I wanted
Helena was extremely helpful and knowledgable.She gave us plenty of time to make our final decision.
They were very helpful and even managed to knock £2 per person off the online price
very good and quick
Personal and friendly service excellent fronm both Charlie and Ed.
Very straight forward and easy to book.
Excellent service
customer service very efficient
Listened to my requests and helped with my decision on what cruise to choose
Al the staff I spoke to were very friendly and helpful.
I always find the service excellent, efficient, polite, and the deals are up there with the best.
Jason researched exactly what was included in the offer which had been advertised on the Planet Cruise tv programme. Came back to us promptly with all the information we needed to make an informed decision about the cruise. We went ahead and booked the cruise with Jason.
East to talk to
Excellent customer service by Paul when we needed to postpone our cruise
the lady that i spoke to was very helpful and friendly. helped me sort some things out.
Very Helpfull in arranging our cruise and very prompt.
Overall efficiency, attention to detail and general customer handling were of a very high standard.
Still waiting call back!!!!!
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What our customers say
"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. " Christina (March 2019) "So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! " Gary (February 2019) Read more feedback