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97% of our customers give us good ratings (29023 reviews)
Date Product Score Comment
25-Nov-2018

Springtime Break & River Seine from Poole cruise on Astoria.

As usual,efficient and courteus

25-Nov-2018

Baltic Capitals from Southampton cruise on Azura.

Always helpful, always on the ball.

25-Nov-2018

Ski holidays in Chalet Rosanna in St Anton.

Great

25-Nov-2018

Inaugural Mediterranean & Adriatic cruise on Sky Princess.

Always a pleasure to deal with Annette efficient and knowledgeable.

24-Nov-2018

Cork Getaway from Southampton cruise on Independence of the Seas.

Rang booking team operator he was very helpful and informative! Excellent service!

24-Nov-2018

Canary Isles & Madeira from Southampton cruise on Oriana.

Very helpful and pleasant.

24-Nov-2018

Tropical Delights from Bridgetown cruise on Marella Explorer.

Claire Holmes was very helpful from the start. This is our first ever cruise and was a step into the unknown and I was uncertain as to whether to proceed. However, I felt reassured by her friendly manner and expertise and this helped me to make the decision to go ahead. Claire Holmes had previously talked to my son Henry as well and provided him with information on which I could build in my subsequent chat with her.

24-Nov-2018

Ski holidays in Hotel Olympia in Arabba.

Website easy to navigate and subsequent booking by phone efficient and well handled. Found what we were looking for quite easily. No hidden surprises.

24-Nov-2018

France, Amsterdam & Bruges frm So'ton cruise on Queen Victoria.

Used iglu many times and again did not fail to deliver on a great service

24-Nov-2018

The Netherlands & Belgium from So'ton cruise on Britannia.

Always so helpful and offer good advice.clare had been on the ship so could give a first hand personal view.

24-Nov-2018

Spain & France from Southampton cruise on Explorer of the Seas.

cant fault the service

23-Nov-2018

Grand Canary Islands, Madeira & North Africa Winter Sunshine from Tilbury cruise on Columbus.

As always they were very helpful. We have booked many cruises through them over the years and would not now go elsewhere. Their prices and service are excellent

23-Nov-2018

Atlantic Quest from Barbados to Dubrovnik cruise on Marella Celebration.

The booking process was easy, straightforward and dealt with efficiency and friendly service. Our cruise is not until next April so cannot comment on "after booking service".

Our response:
Many thanks for your great review.

22-Nov-2018

Christmas & New Year Caribbean & Mexico cruise on Magellan.

Promised confirmation by post not yet received.

Our response:
Thank you for your comments.
I can see your confirmation was posted, and i am sorry if it has not come to you.
I have requested this be resent and we hope it arrives soon.

22-Nov-2018

Canada & New England from So'ton cruise on Sapphire Princess.

Victoria was very helpful and cheery.

Our response:
Thank you very much for such a wonderful review.

22-Nov-2018

Italian Mediterranean from Southampton cruise on Explorer of the Seas.

I booked a cruise on line it was so easy and when I rang to say I made a mistake they phoned me and sorted it out within 24 hours no charge his name was Craig very good service will use again

Our response:
Many thanks for your great review. It is a pleasure to arrange your holiday and happy to help.

22-Nov-2018

Mediterranean Tour from Southampton cruise on Explorer of the Seas.

The service provided was effecient and met our specific requirements.

Our response:
Huge thanks for your review. We are delighted to offer you an easy and helpful booking process.

22-Nov-2018

French Festive Getaway from Tilbury cruise on Magellan.

Have been booking cruises with Iglu for 5yrs & have always had good customer service, on the telephone & by emails.

Our response:
Many thanks for your great review. We are so pleased you continue to choose us as your cruise specialist.

22-Nov-2018

Baltic Capitals from Southampton cruise on Queen Victoria.

All questions answered. Great advice and friendly agent.

Our response:
Many thanks for your great review.

20-Nov-2018

Scottish Isles & Faroes from Dundee cruise on Magellan.

I have never been on a cruise before, the operator was very patient and did everything over the phone to make sure it was smooth, very good and would recomment them for a supportive team

20-Nov-2018

Summer Royal Sampler from Southampton cruise on Independence of the Seas.

Great service from a knowledgeable advisor, competitive prices too!

19-Nov-2018

Norwegian Fjords from Southampton cruise on Ventura.

They are very helpful and reliable

19-Nov-2018

Islands of the Canaries from Southampton cruise on Balmoral.

We were given all the info necessary. All paperwork arrived in next two days. Great service.

19-Nov-2018

Christmas & New Year Caribbean & Mexico cruise on Magellan.

Katherine handled interim enquiry perfectly giving all initial information and e mailing details.

Katherines colleague handled firm booking perfectly answering all questions raised and dealing with booking details

19-Nov-2018

Canary Islands & Madeira from Southampton cruise on Ventura.

Very efficient service, but best £40 extra spendo.

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What our customers say


"I think your company is exceptionally good at looking after the interest of passengers both before and after their holidays and your help has been very much appreciated. I have sung your praises to my friends and I hope this will lead to many more bookings for you including more from me."

Ethel
(March 2018)

"I just want to thank you for making the changes to our upcoming cruise. You have enabled us to achieve exactly what we wanted."

Michael
(January 2018)


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