0203 848 3600

Over 1.5 Million Happy Cruise Customers

9 out of 10 Rated Excellent
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02038483600
97% of our customers give us good ratings (29549 reviews)
Date Product Score Comment
09-Apr-2019

Funchal & the Canary Islands from So'ton cruise on Ventura.

Our adviser Sebastian was very professional and helpful, And very knowledgable regarding places and ships

09-Apr-2019

Spain & Portugal from Southampton cruise on Iona.

Cruise booked with no fuss, no long delays by a very friendly agent

09-Apr-2019

The Canary Islands from Southampton cruise on Queen Victoria.

Booking process excellent.
Follow up is lacking in that full details of package are not given and yos can't reply direct to the confirmation email

09-Apr-2019

Autumn Fjordland from Hull cruise on Astoria.

In January 2019 we were in Singapore with her husband. The cruise was very well organized

09-Apr-2019

Northern Lights from Southampton cruise on Aurora.

An existing customer of Iglu ,having an excellent customer service experience , very efficient , helpful they are professional team work from the agents. Previously we had 4 days before our departure and we can't PRINT our luggage tag because our printer having problems .We contact Iglu customer services and we received our printed tag on thenext day. Iglu Cruise price is good and affordable.

Our response:
Thank you for taking the time to share the valuable feedback of your experience with the Iglu team.We are so glad to be able to help in unique situationsand wish you a wonderful cruise to come.

09-Apr-2019

British Isles (with Dublin overnight) from So'ton cruise on Crown Princess.

Fine until two days later when I started getting threatening mail saying I owe £300 when I paid in full.

Our response:
Thank you for your comments.
We are very sorry for any frustrations this email may have caused.Due to your booking being completed with future cruise credits, our agent did advise that balance reminders may still come while we wait for the cruise line to apply the remaining balance owed.I understand our customer care team has since reconfirmed this with you and can confirm all balance reminders state "If you have paid your balance in the meantime, thank you very much, please disregard this email."Once again we are sorry for any frustrations or worries caused and as always our team remain on hand to clarify any issues you may have.

09-Apr-2019

Bruges, Hamburg & Paris from Southampton cruise on MSC Preziosa.

Very happy with the service we received and friendliness and helpfulness from both advisors

08-Apr-2019

Western Mediterranean from Southampton cruise on Celebrity Silhouette.

Very helpfull and professional

08-Apr-2019

Mediterranean Cities from So'ton cruise on Independence of the Seas.

All good

08-Apr-2019

Baltics Cities & St.Petersburg from Newcastle cruise on Magellan.

Yes cruise booked quickly and efficiently top class service by helpful and friendly staff I think his name was Terry thank you so much!

08-Apr-2019

Spanish Mediterranean from So'ton cruise on Independence of the Seas.

ease of booking. helpful staff and swift replies to emails.
no problems at all

08-Apr-2019

Spain & the Channel Isles from So'ton cruise on Britannia.

Excellent explanation of what was included and knowing the help we need for my husband by checking past experiences. Able to answer all my questions.

07-Apr-2019

Israel & Mediterranean from Rome (Civitavecchia) cruise on Celebrity Reflection.

Well informed and helpful , polite and well spoken . In fact an easy experience.

07-Apr-2019

Bruges, Hamburg & Paris from Southampton cruise on MSC Preziosa.

Easy to book staff excellent and efficient

07-Apr-2019

World Cruise from Southampton cruise on Arcadia.

Very helpful, spoke clearly and went through everything very thoroughly. It was a real pleasure to speak to an English speaking person, as I am elderly I can't always understand what a foreign person is saying.

07-Apr-2019

Paradise Islands & Tropical Delights from Barbados cruise on Marella Explorer 2.

Friendly customer service, quick quotes with a good price and easy to book

06-Apr-2019

Western Mediterranean from Southampton cruise on Azura.

Very helpful when I telephoned to book our next cruise, I felt that the salesman knew what he was doing and explained everything perfectly

06-Apr-2019

Canaries Adventure from Southampton cruise on Independence of the Seas.

Carmel the lady who sold us the cruise was very helpful. ,very kind and caring. I would recommend Iglu to my family and friends, glad Carmel helped us to get the cruise we wanted

06-Apr-2019

Norway & the Fjords from Southampton cruise on Azura.

Used Iglu many times they make the booking so easy. Always knowledgeable about the cruises and ships

06-Apr-2019

Greek Mystique from Dubrovnik cruise on Marella Celebration.

They were very efficient when booking, made it easy to do, were explanatory regarding what was included, there prices very competitive
I would definitely book with them again

06-Apr-2019

Amalfi Coast, Tuscany & Italian Riviera cruise on Boudicca.

From the start of the email everything went smoothly and efficiently.

05-Apr-2019

Italy & Croatia from Malta cruise on Oceana.

Efficient & friendly

05-Apr-2019

Dubai, Oman, Bahrain & Abu Dhabi cruise on Oceana.

Efficient service called me back next day as soon as their office opened

05-Apr-2019

Western Mediterranean from Southampton cruise on Celebrity Silhouette.

Excellent service, all our cruises have been booked through Iglu.

05-Apr-2019

Spain, France, Italy & Malta from Barcelona cruise on MSC Bellissima.

Helpful with sending tickets earlier than expected. Tried to sort problems with MSC site but MSC need to get their act together.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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