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Over 1.5 Million Happy Cruise Customers

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96% of our customers give us good ratings (30550 reviews)
Date Product Score Comment
05-Oct-2019

Luxury Alaskan Voyage from Vancouver cruise on Queen Elizabeth.

Great service as always

05-Oct-2019

Ancient Affair from Limassol, Cyprus cruise on Marella Dream.

They could call customers back when they have promised to do so. They could answer their phones when online it says, 'we are open'.

05-Oct-2019

Spain, Portugal & Guernsey from Southampton cruise on Ventura.

Just booked our 3rd Cruise with Iglu and once again top service, everything you
need to know about the Cruise, the iglu team are very helpful amd make booking very
easy.
Thanks Iglu

05-Oct-2019

Christmas Northern Lights - Norway South Voyage & Oslo stay cruise on MS Trollfjord.

The people I spoke to were very helpful and efficient. My booking went through well.

05-Oct-2019

Portugal & Spain from Southampton cruise on Arcadia.

We have been using Iglu for several years now with great satisfaction and would highly recommend them.

05-Oct-2019

Danube Waltz cruise on Viking Prestige.

Charlotte made the booking experience like talking to a friend! Very helpful, truthful and knowledgeable

05-Oct-2019

Spring Short Break to Amsterdam & Antwerp from Tilbury cruise on Columbus.

Would recommend. Very friendly staff on the phone when booking.

05-Oct-2019

Baltics & St Petersburg from Newcastle cruise on Balmoral.

Always helpful and easy to use.

04-Oct-2019

Seeking the Northern Lights from Southampton cruise on Marella Explorer 2.

Great helpful customer service. Knowledgeable agent who made the whole procedure easy and made me feel at ease with the process.

04-Oct-2019

Northern Lights & Fjords Expedition from Dover cruise on MS Maud.

So helpful , answered all my questions. Excellent service.

04-Oct-2019

Mediterranean Secrets & 3 Nt Majorca Stay cruise on Marella Discovery.

I have booked with iglu before and always found the advisors to be friendly and helpful

04-Oct-2019

Grand Canary Islands Madeira, Cape Verde & Morocco from Bristol cruise on Magellan.

Very efficient

04-Oct-2019

Western Europe from Southampton cruise on Queen Mary 2.

Considering I knew exactly which cruise I wanted to definitely book the consultant didnt have to work too hard to get his commission. He was very brusque and was not helpful when I had a problem inputting my credit card details. He then got my name title wrong, after receiving the confirmation email I immediately called back to speak to him, left a message for him to call back which he never did. Next day tried again and eventually spoke to someone else. This is the 1st and last time I will use Iglu, wish I had cancelled with them and booked elsewhere. Not a good experience overall.

04-Oct-2019

Festive Oslo, Copenhagen & Amsterdam frm So'ton cruise on Arcadia.

Good response to my enquiry and answered all my queries with no trouble..Have emailed
Iglu 3 times since about 3 cabins together and they have not replied at all.

03-Oct-2019

South African Radiance - Cape Town Roundtrip cruise on Regent Seven Seas Voyager.

Followed up my questions and delivered the agreed outcome.

03-Oct-2019

Ocean Horizons from Naples to Barbados cruise on Marella Explorer 2.

Good deal but agent could have been more informative and helpful

03-Oct-2019

Danube Waltz from Passau cruise on Viking Prestige.

The advisor (Tina) couldn't have been more helpful. She was able to answer all of our questions and provided extra information on top. She had a good knowledge of the river cruise. We have used Iglu several times in the past and have always been pleased with the service and value for money.

03-Oct-2019

Northern Lights from Southampton cruise on Arcadia.

By responding to emails... all 3!!

03-Oct-2019

Western Mediterranean from Southampton cruise on Britannia.

I have not been on the cruise yet so can only comment on the service of booking it

02-Oct-2019

Magic of Spain & Cosmopolitan Classics from Majorca cruise on Marella Discovery.

very helpful over cabin availability. Rang back speedily as promised

02-Oct-2019

Ancient Affair from Limassol, Cyprus cruise on Marella Dream.

Very good and knowledgeable. Very helpful.

02-Oct-2019

Atlantic Coast & Iberia from Southampton cruise on Oceana.

Very easy to book on line, and a very good price. Have used Iglu before, and have always had good service.good price, good service

02-Oct-2019

Irish Delights from Liverpool cruise on Black Watch.

Helpful service. 5th time we've booked with Iglu must say something good!

01-Oct-2019

Spring Short Break to Amsterdam & Antwerp from Tilbury cruise on Columbus.

have booked many mini cruises and booking my latest one was helped by joanna whom i found very helpful...thank you

01-Oct-2019

Treasures of the Mediterranean & 4 Nt Majorca Stay cruise on Marella Dream.

It was very efficient, member of staff we spoke to was Jade, she was very helpful and professional while being friendly.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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