Iglu Cruise | Feefo Reviews – Customer Feedback
0203 848 3600

Over 1.5 Million Happy Cruise Customers

9 out of 10 Rated Excellent
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97% of our customers give us good ratings (29909 reviews)
Date Product Score Comment
10-Jun-2019

Colours of the Far East from Bangkok, Thailand cruise on Marella Discovery.

Yes definitely

10-Jun-2019

Eastern Caribbean from Barbados cruise on Azura.

Craig the representative I booked with was very helpful

10-Jun-2019

British Isles (with Dublin overnight) cruise on Crown Princess.

Yes we would

10-Jun-2019

Baltic Capitals from Southampton cruise on Aurora.

I always book my cruises with Iglu by phone as the staff are so friendly and helpful. Always patient as we discuss the accommodation alternatives.

09-Jun-2019

Norwegian Fjords from Dover cruise on Carnival Legend.

Direct. qUICK. Polite. Patient . Sense of humour.

09-Jun-2019

No-Fly 2021 Grand Round the World Cruise cruise on Columbus.

Booking a cruise for the first time was made super easy with iglu. We spoke to Martin and he was very friendly and answered all our questions ( there were many! ) would definitely recommend.

09-Jun-2019

Spain, Portugal & Guernsey from Southampton cruise on Ventura.

Kara was very helpful, patient and understood my anxieties with booking online

09-Jun-2019

Atlantic Sunsets from Barbados to Limassol, Cyprus cruise on Marella Celebration.

Disappointed with lack of attention to detail. First booked on line but wasn’t confirmed. Booked over the telephone and lack of attention to detail. Documents which arrived had two errors made by Iglu: no ATOL certificate on the portal; and had paid extra to select a cabin which was not confirmed. Awaiting a response!

09-Jun-2019

The Volcanic Isles from Southampton cruise on Saga Sapphire.

I haven't yet taken my cruise so can only comment on the service I received from Craig in Customer Services which was excellent. He was so helpful and patient and very cheerful, nothing was too much trouble.

09-Jun-2019

Baltic Discovery from Southampton cruise on Aurora.

Initially I felt that I was being pressurised to buy the cruise as the customer service person kept on sending me mails & phone calls too. Secondly the cruise I booked & paid up with your customer service person did not give me all the information required & I had to ring few times to obtain further info. I am quite disappointed re the service.

08-Jun-2019

Norwegian Fjords with Marco Pierre White cruise on Britannia.

Clear and consise

08-Jun-2019

Myths & Legends of the Baltic from Dover cruise on Spirit of Discovery.

in the past I thouight Iglu's service was good, but have just experienced a very stressed afternoon trying to get payment through for the balance of my cruise as per your instructions for how to pay.

08-Jun-2019

Summer Norwegian Fjords from Southampton cruise on Ventura.

Payed for cruise in full online and then kept getting final demand emails every day for another £20,will not use again
Cruise nation a lot better experience.R.Wilson.

08-Jun-2019

Guernsey Break from Southampton cruise on Arcadia.

Response time was good and offered a cruise that was not on P&O website

07-Jun-2019

Ocean Horizons from Naples to Barbados cruise on Marella Explorer 2.

Craig remembered me from previous booking and went the extra mile to make sure my cruise deal was the best.

07-Jun-2019

Dubai, Oman & Abu Dhabi cruise on Oceana.

Yes have recommended them and will buy again from them

07-Jun-2019

Western Mediterranean from Southampton cruise on Britannia.

I spoke to David who was very clear and helpful and nothing was to much trouble it was very pleasing not to be pushed into a hard sale and he even managed to change something the next day
Well done

07-Jun-2019

Northern Lights Adventure - Classic Round Voyage cruise on Ms Richard With.

First rate service from people who do their best to find you the perfect cruise at the best price.

07-Jun-2019

British Isles (with Dublin overnight) cruise on Crown Princess.

Fabulous service as always from Charlie at Iglu.

07-Jun-2019

Western Mediterranean from Southampton cruise on Azura.

An OK service but needed more support to help identify options. Let a little pressurised to accept the offer as it should.

07-Jun-2019

Mediterranean Medley & 3 Nt Majorca Stay cruise on Marella Dream.

Friendly professional sefvice

06-Jun-2019

Norway & Fjords from Southampton cruise on Iona.

Professional courteous and efficient

06-Jun-2019

Caribbean Dreams & A Taste of Paradise from Barbados cruise on Marella Celebration.

I normally go direct to the cruise line ... but thought I’d give it a go ... I dealt with Paul who was fabulous... he was open, honest, professional and friendly ... wasn’t a massive saving but every little helps ... will definitely be back 👍

06-Jun-2019

Western Europe from Southampton cruise on Queen Mary 2.

Minimal waiting time on phone, advisor knowledgeable, friendly and efficient. Speedy responses in communications

05-Jun-2019

Summer European Cities from Southampton cruise on MSC Preziosa.

Tina was very helpful, patient and gave us all the information we wanted to know. We would definitely book through you again and recommends you to friends and family.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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