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100% of our customers give us good ratings (31622 reviews)
Date Product Score Comment
03-Jan-2021

Norwegian Fjords from Southampton cruise on Queen Mary 2.

Friendly service, patient responses to my many questions, best deals explained simply, fantastic follow-up booking by a different operator.

Our response:
Thank you for taking the time to provide us with your feedback :)

02-Jan-2021

Highlights of the Mediterranean & Cosmopolitan Classics from Majorca cruise on Marella Explorer.

The agent. Charlie Brown was very helpful and friendly. Going above and beyond to get what we wanted.
Showed genuine empathy to an older couple.
Have used company before and will continue to do so after this experience

Our response:
Thank you for your positive review. We are pleased to hear that you were happy with the service that Charlie provided.
With regards

31-Dec-2020

Transatlantic from New York to Southampton cruise on Queen Mary 2.

As a long time customer of yours you have always provided most excellent service

Our response:
Thank you for taking the time to provide us with your feedback. We are delighted to hear that you are pleased with the service that you have received from our team.
With kindest regards

24-Dec-2020

Gems Of The Venetian Empire from Athens cruise on Seabourn Ovation.

good service

Our response:
Thank you for your review.

23-Dec-2020

Northern Lights Classic Round Voyage cruise on MS Nordnorge.

Very efficient, friendly and helpful. All my queries were answered and I felt confident
in the information provided.

Our response:
Thank you for your review. We appreciate that you have taken the time to provide us with your feedback.
Kind regards

22-Dec-2020

Atlantic Quest from Miami to Lisbon cruise on Azamara Quest.

The agent understood the issues and offered good advice to help us choose appropriate actions.

Our response:
Thank you for taking the time to provide us with your feedback.

18-Dec-2020

Amsterdam & Bruges from Southampton cruise on Queen Elizabeth.

Nu drama change to my booking

Our response:
Thank you for your positive review :)

16-Dec-2020

Caribbean Holiday from Miami cruise on Azamara Quest.

I have booked with iglu on numerous occasions, excellent service

Our response:
Thank you for your positive review. We really appreciate that you have taken the time to provide us with your feedback.

With kindest regards

14-Dec-2020

No-Fly Grand Christmas Caribbean from Southampton cruise on Queen Mary 2.

After having issues with other companies after cancellations by suppliers it was a pleasant surprise to be contacted by Iglu about a cancelled Cunard trip before we had to contact them. The agent James was pleasant and efficient and transferred our booking to another cruise later in the year. This was done extremely quickly and confirmation arrived again, very quickly. Would definitely recommend Iglu.

Our response:
Thank you for your review. We appreciate that you have taken the time to provide us with your positive feedback. And we are delighted to read that you were pleased with the service that you received from James.
With best wishes

11-Dec-2020

Spain & Portugal from Southampton cruise on Queen Elizabeth.

Answered all my questions and took time explaining things.

Our response:
Thank you for your positive feedback.

Kind regards

11-Dec-2020

Canary Islands & Portugal from Southampton cruise on Ventura.

Very professional a great help. Iglu got in touch with me and helped me find a new booking.

Our response:
Thank you for your review. We appreciate that you have taken the time to provide us with your feedback. And we are pleased to read that you were happy with the service that you received from our team.

With best wishes

09-Dec-2020

Papeete to Auckland cruise on Silver Whisper.

Very friendly and professional. Got a good deal

Our response:
Thank you for your positive review. We appreciate that you have taken the time to provide us with your feedback.

With kindest regards

09-Dec-2020

Rugged & Remote Spitsbergen cruise on Balmoral.

My enquiry was handled quickly and efficiently. The agent was able to use his knowledge to ensure the booking catered for our specific needs. The price was competitive and I am happy with their service. A friend had recommended Iglu to us.

Our response:
Thank you for your positive review. We are delighted to hear that you were pleased with the service that you received.

Kind regards

08-Dec-2020

Norway & Fjords from Southampton cruise on Iona.

Agent was very polite and helpful

Our response:
Thank you for your positive feedback :)

Our response:
Thank you for your feedback :)

04-Dec-2020

Canary Islands & Portugal from Southampton cruise on MSC Magnifica.

I'll wait and see how it goes.

Our response:
Thank you for your review, we appreciate that you have taken the time to provide us with your feedback. We are sorry to hear that you are still waiting on your hard copies. We will chase this up with the relevant department.

With kind regards

04-Dec-2020

Spain & Portugal from Southampton cruise on Iona.

Professional service

Our response:
Thank you for your positive review :)

03-Dec-2020

Norwegian Fjords from Southampton cruise on Iona.

I RECEIVED EXCELLENT ADVICE IN A POLITE AND EFFICIENT MANEER.

Our response:
Thank you for taking the time to provide us with your feedback.

03-Dec-2020

Norwegian Fjords from Southampton cruise on MSC Magnifica.

Efficient service

Our response:
Thank you for your positive review.

02-Dec-2020

Canada & New England from Southampton cruise on Aurora.

I had a very good rep in Dennis could not do enough for us and very helpful will deal with Iglu again as they are trustworthy and explain things very well

Our response:
Thank you for taking the time to provide us with your feedback.

02-Dec-2020

Spain & Portugal from Southampton cruise on Iona.

Booked on line easy to do and no problems.

Our response:
Thank you for taking the time to provide us with your feedback.

02-Dec-2020

South Africa Intensive Voyage from Cape Town cruise on Azamara Pursuit.

Great service very helpful prompt call back. No wait to be spoken to.

Our response:
Thank you for your positive review.

01-Dec-2020

England, Northern Ireland & Eire from Southampton cruise on Bolette.

good service website easy to use

Our response:
Thank you for taking the time to provide us with your feedback.

30-Nov-2020

UNESCO Med & 4 Fred's in Lisbon cruise on Balmoral.

Everything completed very promptly. Daniel rang back when he said he would each time, and two cruises booked with minimum of fuss.

Our response:
Thank you for your positive review. We appreciate that you have taken the time to provide us with your feedback.

With best wishes

30-Nov-2020

Norwegian Fjords from Southampton cruise on Iona.

The service was excellent , not only nice and clear to understand ,but Neil was
very polite

Our response:
Thank you for taking the time to provide us with your feedback.

28-Nov-2020

Eastern Caribbean from Barbados cruise on Azura.

Very pleasant and helpful

Our response:
Thank you for your positive feedback.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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