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96% of our customers give us good ratings (30986 reviews)
Date Product Score Comment
24-Jan-2020

Dubai, Oman & Abu Dhabi with Stay cruise on Jewel of the Seas.

very helpful and found me the cruise I wanted at very short notice and low price. Will use again

24-Jan-2020

Spanish Delights & Treasures of the Med from Majorca cruise on Marella Dream.

Yes

24-Jan-2020

Italy & Croatia from Malta cruise on Oceana.

Brilliant service. Knowledgable and no hassle. Offered several booking options.

24-Jan-2020

Greek Mystique & 3 Nt Dubrovnik Stay cruise on Marella Celebration.

Good information and tried to get the best deal for me.

24-Jan-2020

Spain, France & Italy from Barcelona cruise on Celebrity Apex.

Excellent customer service from Hannah the travel adviser Thank you

24-Jan-2020

France & Spain from Southampton cruise on Anthem of the Seas.

Very efficient and understand

23-Jan-2020

Seeking the Northern Lights from Southampton cruise on Marella Explorer 2.

Waiting for a reply to my email dated 17 January.

Our response:
Thank you for your comment. And I am sorry to hear that you have had a lengthy wait on a reply to your email. I have located your booking and I have seen from the notes, that we have cancelled the booking, and that we have now responded to your email, dated the 17th January.
We will be in contact with you again in due course.
We appreciate your continued patience.
With kind regards

23-Jan-2020

Spain, France & Italy from Southampton cruise on Britannia.

The initial agent handled it well , Iglu since then has let me down badly

23-Jan-2020

Adriatic Explorer from Corfu cruise on Marella Explorer.

This is the first time I had booked with Iglu and I am totally happy with the service and the price of the cruise. Robin answered all questions and emailed the details of the quote and later the booking information promptly. He was knowledgeable and friendly.

23-Jan-2020

Scandinavia with Charlie Dimmock from Southampton cruise on Crown Princess.

At the time of booking I requested and believed I had been allocated a cabin on deck 5. It subsequently transpired that the cabin actually booked was on deck 9. Why?

23-Jan-2020

Valentine's Amsterdam & Antwerp from Southampton cruise on Black Watch.

They can improve by letting the customers know as to what they've booked and paid for.

Our response:
Thank you for your comment. I am sorry to hear that you were not happy with the service that you have received from Iglu Cruise. Your custom is very important to us, and Customer Service is our main priority. And we aim to provide all of our clients with a high level of service.
I can see from the notes on your booking, that we have spoken to you and assisted with your queries, and that we have amended the booking accordingly.
Should you require any further assistance, please do not hesitate to contact us.

22-Jan-2020

Caribbean Transatlantic from Barbados cruise on Britannia.

Very helpful

22-Jan-2020

Guernsey Break from Southampton cruise on Ventura.

Rang Iglu to book a cruise and Paul who we dealt with was friendly and informative. He told us the options we had for upgrading but there was no hard sell. Everything was plain sailing :-)

22-Jan-2020

Continental Coasts from Malaga cruise on Marella Dream.

Great efficient customer service. The agent was very polite and helpful she went through all details thoroughly.

22-Jan-2020

Spain & Portugal from Southampton cruise on Iona.

Friendly staff, easy to use website, great range of cruises on offer, this time is the fifth time I've booked with iglu and will def book with them again

22-Jan-2020

Hidden Baltic Treasures & Kiel Canal from Poole cruise on Astoria.

Quick and professional service given by agent

22-Jan-2020

Spanish Discovery from Southampton cruise on Iona.

Very helpful and clear. Worked out which cabin would be the best for us. Will definitely use them again.

21-Jan-2020

Baltic Cities from Southampton cruise on Ventura.

Actually booked cruise on board ship so didn't deal with Iglu direct.

21-Jan-2020

Canary Islands & Portugal from Southampton cruise on Iona.

The service was dealt with very quickly and I can look forward to going on the IONA. Very reasonable price to say she will be a new Ship and a Deluxe Balcony,plus on board spend as well.

21-Jan-2020

Adriatic Splendours from Naples cruise on Marella Discovery 2.

always been 5*

21-Jan-2020

Mediterranean Gems from Naples cruise on Marella Discovery 2.

great service really quick getting documents through in email

21-Jan-2020

Canary Islands & Madeira from Southampton cruise on Queen Victoria.

Top notch company. Very helpful and great prices. Will usr again.

21-Jan-2020

Baltic Capitals with St. Petersburg overnight from Southampton cruise on Queen Victoria.

Would recommend ,the help we had fromKelly, as I was talking on 2 phones at the same time.
Then booked our cruise.

21-Jan-2020

Western Mediterranean from Barcelona cruise on Celebrity Apex.

Waited over 3 hours listening to your music. Not good. 4 of your staff promised to call me back and didn’t. Now my confirmation is not correct either.

21-Jan-2020

Easter Italy & Corsica from Malta cruise on Oceana.

The website was eay to use but, whilst I expected a single supplement for the cabin, I was disappointed to have to pay for 2 flights and meals for 2 people. I also found the information onthe booking form sketchy

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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