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Friendly service, patient responses to my many questions, best deals explained simply, fantastic follow-up booking by a different operator.Our response:Thank you for taking the time to provide us with your feedback :)
The agent. Charlie Brown was very helpful and friendly. Going above and beyond to get what we wanted.Showed genuine empathy to an older couple. Have used company before and will continue to do so after this experienceOur response:Thank you for your positive review. We are pleased to hear that you were happy with the service that Charlie provided.With regards
As a long time customer of yours you have always provided most excellent serviceOur response:Thank you for taking the time to provide us with your feedback. We are delighted to hear that you are pleased with the service that you have received from our team. With kindest regards
good serviceOur response:Thank you for your review.
Very efficient, friendly and helpful. All my queries were answered and I felt confidentin the information provided.Our response:Thank you for your review. We appreciate that you have taken the time to provide us with your feedback.Kind regards
The agent understood the issues and offered good advice to help us choose appropriate actions.Our response:Thank you for taking the time to provide us with your feedback.
Nu drama change to my bookingOur response:Thank you for your positive review :)
I have booked with iglu on numerous occasions, excellent serviceOur response:Thank you for your positive review. We really appreciate that you have taken the time to provide us with your feedback.With kindest regards
After having issues with other companies after cancellations by suppliers it was a pleasant surprise to be contacted by Iglu about a cancelled Cunard trip before we had to contact them. The agent James was pleasant and efficient and transferred our booking to another cruise later in the year. This was done extremely quickly and confirmation arrived again, very quickly. Would definitely recommend Iglu.Our response:Thank you for your review. We appreciate that you have taken the time to provide us with your positive feedback. And we are delighted to read that you were pleased with the service that you received from James. With best wishes
Answered all my questions and took time explaining things.Our response:Thank you for your positive feedback.Kind regards
Very professional a great help. Iglu got in touch with me and helped me find a new booking.Our response:Thank you for your review. We appreciate that you have taken the time to provide us with your feedback. And we are pleased to read that you were happy with the service that you received from our team.With best wishes
Very friendly and professional. Got a good dealOur response:Thank you for your positive review. We appreciate that you have taken the time to provide us with your feedback. With kindest regards
My enquiry was handled quickly and efficiently. The agent was able to use his knowledge to ensure the booking catered for our specific needs. The price was competitive and I am happy with their service. A friend had recommended Iglu to us.Our response:Thank you for your positive review. We are delighted to hear that you were pleased with the service that you received. Kind regards
Agent was very polite and helpfulOur response:Thank you for your positive feedback :)Our response:Thank you for your feedback :)
I'll wait and see how it goes.Our response:Thank you for your review, we appreciate that you have taken the time to provide us with your feedback. We are sorry to hear that you are still waiting on your hard copies. We will chase this up with the relevant department. With kind regards
Professional serviceOur response:Thank you for your positive review :)
I RECEIVED EXCELLENT ADVICE IN A POLITE AND EFFICIENT MANEER.Our response:Thank you for taking the time to provide us with your feedback.
Efficient serviceOur response:Thank you for your positive review.
I had a very good rep in Dennis could not do enough for us and very helpful will deal with Iglu again as they are trustworthy and explain things very wellOur response:Thank you for taking the time to provide us with your feedback.
Booked on line easy to do and no problems.Our response:Thank you for taking the time to provide us with your feedback.
Great service very helpful prompt call back. No wait to be spoken to.Our response:Thank you for your positive review.
good service website easy to useOur response:Thank you for taking the time to provide us with your feedback.
Everything completed very promptly. Daniel rang back when he said he would each time, and two cruises booked with minimum of fuss.Our response:Thank you for your positive review. We appreciate that you have taken the time to provide us with your feedback.With best wishes
The service was excellent , not only nice and clear to understand ,but Neil was very politeOur response:Thank you for taking the time to provide us with your feedback.
Very pleasant and helpfulOur response:Thank you for your positive feedback.
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What our customers say
"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. " Christina (March 2019) "So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! " Gary (February 2019) Read more feedback