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96% of our customers give us good ratings (31437 reviews)
Date Product Score Comment
19-Sep-2013

Bruges & Le Havre Getaway cruise on Queen Mary 2.

I booked online, but a technical error developed asking me to phone, with a booking ID number. I called the next morning to find all had been completed and an e-mail had been sent with all the necessary information. The call was handled very well. A very professional service. Thank you.

19-Sep-2013

Western Mediterranean cruise on Adventure of the Seas.

Charlie was very helpful.

19-Sep-2013

Norwegian Fjords from Harwich cruise on Celebrity Infinity.

The person we spoke to was extremely helpful and very nice. Pleasure to deal with nice people on the phone

19-Sep-2013

Caribbean - Southampton to Barbados cruise on Ventura.

some details were initially incorrect

19-Sep-2013

Miami Beach Stay + Caribbean & Azores to Southampt cruise on Adventure of the Seas.

Great value and easy to book with

19-Sep-2013

Canary Islands Idyll cruise on Queen Victoria.

Perfect, helpful service. Just what we needed. Thanks : )

19-Sep-2013

Spain and Canary Islands cruise on Adventure of the Seas.

Price quoted excellent!! and the best we found.

My only comment would be that the person who sold cruise etc could do with a little more training.

19-Sep-2013

Atlantic Coast & Iberia cruise on Oriana.

I received excellent service from the Iglu representative - Lynne Bradshaw. She was very professional and extremely polite while dealing with my booking. I have booked previously with Iglu and can only commend the company. Well done.

19-Sep-2013

Baltic Capitals & St Petersburg cruise on Marco Polo.

The service and friendly assistance was excellent - thank you

19-Sep-2013

Grand New England & Canadian Wonder cruise on Queen Mary 2.

Sohail was helpful, polite and genial. Most importantly, the cruise was CHEAP!

19-Sep-2013

Eastern Caribbean cruise on Azura.

Efficient friendly & informative

On 19-Sep-2013 the customer changed their rating and added:
Early days

19-Sep-2013

Ultimate Mediterranean from Southampton cruise on Celebrity Eclipse.

Excellent

19-Sep-2013

Eastern Caribbean Xmas Special cruise on Azura.

booked with james, what a nice man, kept his number 4 next time.

18-Sep-2013

So'ton to the Caribbean with David Essex cruise on Azura.

good service. Les was most helpful

18-Sep-2013

Canary Islands Special from So'ton cruise on Oceana.

no problems staff very helpful and on the ball regards Edward.

18-Sep-2013

Dubai & Emirates cruise on MSC Lirica.

Very prompt reply to all aspects of information about forthcoming holiday.

18-Sep-2013

Caribbean Explorer cruise on Emerald Princess.

Saam was extremely helpful, nothing was too much trouble. We will definitely book with Iglu again in the future

18-Sep-2013

5nt Orlando stay, Car Hire & Eastern Caribbean cruise on Carnival Dream.

Very helpful, friendly and accommodating. Very happy with the service of my representative Rebecca Hill.

18-Sep-2013

Caribbean & Bahamas from Southampton cruise on Independence of the Seas.

Brilliant sales person Chelsea I understood every detail
Thank you.

On 19-Sep-2013 the customer changed their rating and added:
First I have booked with Iglu, wont be the last.

18-Sep-2013

Caribbean Escapade, Miami to Miami cruise on Regent Seven Seas Navigator.

Good service, good price, good experience

18-Sep-2013

Guernsey Getaway from Southampton cruise on MSC Opera.

clear explanations and speedy replies

18-Sep-2013

Bermuda from New York cruise on Explorer of the Seas.

Very helpful and professional pleasure to deal with

18-Sep-2013

Mountains, Gardens & Beaches cruise on Braemar.

agent on the telephone excellant

18-Sep-2013

Greek Isles from Venice cruise on Splendour of the Seas.

Good Responce, patient and helpful, so far so good.

18-Sep-2013

Eastern Caribbean Xmas Special cruise on Azura.

to be fair i think you should be asking for feedback a little later on as i have only received a few emails,but the girl on the phone was very nice and helpful

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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