0203 848 3600

Over 1.5 Million Happy Cruise Customers

{0} out of 10 Rated Excellent
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02038483600
97% of our customers give us good ratings (30413 reviews)
Date Product Score Comment
26-Sep-2013

Iceland & Fjords from Southampton cruise on Adventure of the Seas.

Booking process very good. Calltaker had good knowledge of cruises.

26-Sep-2013

Tuscany, Elba, Sardinia & Corsica cruise on Azamara Quest.

Excellent informative service. No pressure to purchase. Would certainly use again.

26-Sep-2013

Black Sea and Turkish Splendours cruise on Queen Victoria.

Excellent service, from our enquiry to booking and also handled an email question within 1 hour, very good

26-Sep-2013

Alaskan Grandeur from San Francisco cruise on Regatta.

The agent Dennis Straetmans was excellent. However the subsequent response from Customer Care to emails was average to poor (although they corrected the errors immediately after phone calls), which is why the overall rating I have given is good rather than excellent.

26-Sep-2013

Italy, Greece & Corsica Fly Cruise cruise on Ventura.

Saam's telephone manner and efficiency is excellent. Even though the Coop offered to beat the price and give me points, I decided to use Iglu again because I like the service offered.

26-Sep-2013

Italy, France, Spain & Tunisia cruise on MSC Splendida.

I`ve booked with them on regular occasions because they have deals for single travellers.
Service is pretty good, but returning e mails can be hit and miss.

26-Sep-2013

Adriatic from Venice cruise on Celebrity Silhouette.

Very helpful and offered a good deal.

26-Sep-2013

Baltic Capitals from Southampton cruise on Adventure of the Seas.

I will never use them again. I am still trying to agree my cruise booking details. Having agreed the price and the package details and paid the deposit they changed the price, higher, and the package details sent through on the acknowledgement. I am still trying to sort this out after about 20 e mails and many telephone calls. I ask any perspective customer of Iglu to be very careful with their dealings and NEVER TO PAY A DEPOSIT UNTIL YOU HAVE SEEN A PRO FORMA INVOICE. in my case the salesmen is trying to creep in charges I did not agree to. I WILL NOT USE THEM AGAIN. PLEASE BE CAREFUL. I wish I can speak with one of their Senior Managers to tell him how awful Iglu 's service is!,

Our response:


I agree. Only once we are sure that all parties are happy with the price offered should the holiday proceed.

We'll spend some time trying to establish where the misunderstanding has arisen on this occasion.

I'm sorry that you have been left disappointed.

Kind regards

Peter

25-Sep-2013

The Cape Verdes & West Africa Explorer cruise on Braemar.

good knowledge of everything asked and polite throughout very pleasant

25-Sep-2013

Eastern Caribbean cruise on Azura.

Very informative and helpful, gave good advice.

25-Sep-2013

Northern Lights - Classic Round Voyage cruise on Ms Richard With.

Most of the staff are friendly and very helpful

25-Sep-2013

Mediterranean from Genoa cruise on MSC Sinfonia.

Excellent service . I am very impressed with the efficient way my booking was dealt with. What a pleasant surprise!

25-Sep-2013

Christmas Markets of Northern Europe cruise on Balmoral.

.Fine

25-Sep-2013

Atlantic Coast & Iberia cruise on Oriana.

would have given a higher rate but tried to book a holiday on line. Got right to the end, then wouldnt complete. Had to phone in the end !!

25-Sep-2013

Mediterranean from Barcelona cruise on Costa Pacifica.

Excellent service

On 25-Sep-2013 the customer changed their rating and added:
The advisor was very helpful, polite and knowledgable, he did everything possible to make the booking for our first cruise stress free. He kept his promise and rang back as agreed. He is a real asset to Iglu. Thank you we are looking forw

25-Sep-2013

Guernsey Getaway from Southampton cruise on MSC Opera.

So far so good. Daniel was very helpful

25-Sep-2013

Italy, France & Spain cruise on MSC Sinfonia.

Excellent customer service from Julia Pritchard- she dealt with all my queries, rang me back when promised and kept me updated via email. I have used Iglu Cruise before, and would thoroughly recommend them to anyone wishing to book a cruise.

25-Sep-2013

Dubai & Emirates cruise on MSC Lirica.

Everything was explained in full English and in a very reassuring way. I was rang back promptly and it was all done efficiently. Will most certainly use igloo again.

25-Sep-2013

Mediterranean Cities cruise on Independence of the Seas.

Kerri was absolutely superb. Very genuine and knowledgeable in equal measures.

25-Sep-2013

Mediterranean Celebration cruise on Queen Elizabeth.

As always, very helpful and efficient.
However, a shortfall in knowledge of specific aspects of the Adonia, may have resulted in us booking a cabin that we would have not been happy with.
The situation was recovered and we are looking forward to another really good Iglu arranged cruise.

25-Sep-2013

Western Europe cruise on Azura.

every thing was explaned perfectly and was more than happy with every aspect of booking

25-Sep-2013

2nts Miami Beach & Caribbean to Southampton cruise on Independence of the Seas.

Robin was extremely helpful, Have used Iglu Cruise previously and always had good service.
I just hope they continue with their excellent service which really is first class.

25-Sep-2013

Holy Land Sojourn cruise on ms Rotterdam.

Yes first rate took time to get the exact flights that I needed to reduce the stress of travel.
*personal data removed by Feefo*

25-Sep-2013

Norwegian Fjords cruise on Adventure of the Seas.

I booked my cruise with the assistance of Rebecca Hendry, Kerri McAulay and Kev - cannot fault their assistance.

25-Sep-2013

Sicily, Amalfi, Spain & Seville from Rome cruise on Azamara Quest.

They take single travellers as seriously as couples and work to provide them with special offers as well. Excellent easy to use and informative website and neat A5 hard copy Onliner which serves as an effective prompt.to look beyond the obvious. Helpful and considerate agents,very efficient booking process, and rapid provision of confirmation documents and ATOL certificates. Further,post cruise, if anything ever does go wrong, even if not necessarily their fault, they listen and do their best to resolve the issue.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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