0203 848 3600

Over 1.5 Million Happy Cruise Customers

{0} out of 10 Rated Excellent
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96% of our customers give us good ratings (30561 reviews)
Date Product Score Comment
03-Oct-2013

Iberia and Moroccan Discovery cruise on Queen Victoria.

very helpful courtious and tolerant

03-Oct-2013

New York Stay + Florida & Bahamas Cruise cruise on Carnival Splendor.

Its the look of the draw who you speak to happy in the end

03-Oct-2013

Iberia and Moroccan Discovery cruise on Queen Victoria.

The App worked very well. From sending our details we had booked a cruise within 30 minutes.

03-Oct-2013

Southampton to New York cruise on Queen Mary 2.

Very good fast service

03-Oct-2013

Western Mediterranean from Barcelona cruise on Norwegian Epic.

I spoke to two different members of staff and found both to be very helpful and informative

03-Oct-2013

Mediterranean with Special 80s Pop Acts cruise on Oceana.

Efficient handling of request. Knowledgable advice given. Have booked with the company earlier this year and in previous years. Very pleased with the service provided.

03-Oct-2013

Western Mediterranean cruise on Ventura.

NOTHING SHORT OF BRLLIANT, A DIAMOND PICKED STAFF AND A QUALITY OF SERVICE THAT DEMANDS THE ATTENTION OF ALL WHO LIKE VALUE FOR THEIR MONEY.

02-Oct-2013

Italy, Croatia, Greece & Montenegro cruise on MSC Armonia.

When i first contacted Iglu regarding a cruise I was interested in the person I spoke was very helpful and went off to find out all the answers to my questions and then rang me back and was very informative.
The problem arose on the day I tried to book the cruise the service was absolutely appaliing. Then Mike got on the job and redeemed them a little this was Sunday and it was Monday evening before we knew if the holiday was booked and how much deposit they had taken. Today is wednesday and we have still not received the email confirmation that was promised. Very upset as Iglu have our credit card details as well.

Our response:


I am sorry to read about the problems faced.

A member of our team is about to call you to ensure that you have all the appropriate paperwork issued to date in hand.

Kind regards

Peter

02-Oct-2013

Mediterranean Cities cruise on Independence of the Seas.

Richard jonce was amazing and he done his upmost to deliver our requirements .

02-Oct-2013

Norwegian Fjords cruise on Adventure of the Seas.

Very straight forward, good prices and helpful staff.

02-Oct-2013

Black Sea & Turkish Splendours cruise on Queen Victoria.

Good service at the best price we could find.

02-Oct-2013

Central Mediterranean cruise on Adventure of the Seas.

This is the second time we have booked our holiday with Iglu and each time we have found them very efficient and courteous. We were dealt with promptly and received a good deal. We would book another holiday with them providing the deal was suitable.

02-Oct-2013

Northern Lights - Classic Round Voyage cruise on Ms Richard With.

member of staff re telephone booking was extremely helpful. looking forward to the iglu cruise experience

02-Oct-2013

Iceland & Fjords from Southampton cruise on Adventure of the Seas.

Very helpful

02-Oct-2013

Mediterranean from Barcelona cruise on Costa Mediterranea.

great

02-Oct-2013

New York Stay + Florida & Bahamas Cruise cruise on Carnival Splendor.

so far so good! Elliot took time to explain the booking process involved and managed to find answers to my many queries! Hope the trip turns out to be as good as the service so far.

02-Oct-2013

Eastern Mediterranean cruise on Celebrity Reflection.

We always tend to use IGLU because of their excellent service especially the communication after making a booking.

02-Oct-2013

Western Mediterranean from So'ton cruise on Aurora.

Was dealt with in an efficient and friendly manner

02-Oct-2013

Eastern Caribbean cruise on Ventura.

As always Nigel Sture was first class.

02-Oct-2013

Venice, Croatia & Montenegro cruise on Azamara Quest.

I telephoned another company to book the same cruise. They told me that they would have to phone the cruise company direct to see whether they could extend the return flight by 2 days for me. To date they have still not come back to me. After waiting several hours on that day, I rang IGLU and Matt had to do the same but came back to me in about 10 minutes with all the details to hand, so I booked with him immediately. That was proper service.

02-Oct-2013

Baltic Capitals from Southampton cruise on Adventure of the Seas.

Polite,friendly service but web site inaccurate eg-sale extended on royal Caribbean but not showing on website cabins advertised at £1149 but none showing on cabin details

02-Oct-2013

Greek Isles from Venice cruise on Splendour of the Seas.

Tina Conlan was really helpful and very patient when we found it difficult to decide. She also had a good knowledge of the different cruise lines and their itineraries so was able to advise us.

02-Oct-2013

Greek Isles and Mediterranean Treasures cruise on Queen Elizabeth.

What annoyed me as a regular IGLU customer, is that even after asking if there was further reductions due, the price DROPPED WITHIN A FEW HOURS OF BOOKING WHICH MUST HAVE BEEN KNOWN AT THE TIME.

Our response:


I can understand your frustration in this instance. However, I can only assure you that we provide you with the best possible price at the time of enquiry.

We cannot anticipate whether cruise lines will subsequently lower prices to fill unoccupied cabins or whether cabins will remain available should you hold out for further reductions.

Kind regards

Peter

02-Oct-2013

Mediterranean with Special 80s Pop Acts cruise on Oceana.

Knowledgable staff, aways having time to make sure that you get the right product that is right for you, very competative prices, if not the cheapest around, would recommend you to every-one.

02-Oct-2013

Canaries & Azores cruise on Celebrity Eclipse.

service was very good .called back when he said he wood with the information i needed.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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