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96% of our customers give us good ratings (31093 reviews)
Date Product Score Comment
30-Oct-2013

Valleys and Volcanoes cruise on Braemar.

Yes your firm seems ok as I've only just booked this criuse on Monday mite have to ring though to confirm if I get a ticket to get on the ship thanks Andrew

30-Oct-2013

Monte Carlo to Venice cruise on Regent Seven Seas Mariner.

Our representative was helpful in the booking process although the documentation which was subsequenly emailed to me wasn't 100% correct-it was amended very quickly after a phone call.

30-Oct-2013

Norway Fjord cruise on Arcadia.

sara was wonderful, giving us good advice and helping us fine tune which cruise to pick being cruising virgins

30-Oct-2013

Northern Lights - Classic Round Voyage cruise on MS Nordlys.

RATING
SERVICE

Our response:


I am sorry if you have had any problems with our service.

Just for your information, I've checked your booking and can see that you are awaiting your tickets. We're just waiting to get the documents from your cruise line and we'll forward these on to you as soon as possible.

Kind regards

Peter

30-Oct-2013

Dubai & Oman to Southampton with Free Stay cruise on Queen Mary 2.

Booking with Michael at Iglu was easy and effortless. He was extremely knowledgeable and helpful throughout our booking telephone conversation.

Very impressed with the service.

30-Oct-2013

Spain, Portugal & Morocco from So'ton cruise on Oriana.

This is the third cruise I have arranged via IGLU and it took only 6 minutes to conclude. The service was excellent and would, and have, recommended them to oyher people.

30-Oct-2013

West Indies Discovery from Southampton cruise on Balmoral.

Jonathon was courteous, friendly without being over-familiar and very helpful. The process was simple and quick. Thank you.

30-Oct-2013

Venice & Med to Colourful Canaries cruise on MSC Armonia.

Very straight forward, very helpful.

30-Oct-2013

Canary Islands Special from So'ton cruise on Oriana.

Representative was helpful and professional

On 18-Dec-2013 the customer changed their rating and added:
First P and O Cruise so expectations were very high. and majority of aspects were met except the quality of the food. Mainly beef or steak which was 2nd or 3rd rate tough grisly and inedible. Table of eight fellow passengers and we were al l very dissappointed. Even when steaks were replaced the quality was still extremely poor, Also the food temperature was poor always only tepid in heat,

Our response:



Thank you for your latest feedback. I was disappointed to read about your experience at mealtimes with P&O. We'll be passing your comments to the cruise line in the hope that others are not left disappointed. I'll let you know what they say.

Kind regards

Peter

30-Oct-2013

Southampton to New York Special cruise on Queen Mary 2.

Superb advice, service and price!

On 30-Oct-2013 the customer changed their rating and added:
Didn't realise this would be published on the site, so would prefer to leave more detail than the one-liner I just posted, as Iglu deserve more than that...

We have unusual circumstances as we are emigrating to the US, so only required a one way trip. I had the idea that going to New York by cruise ship would be a) a very nice way to go and b) perhaps assist with the problem of dealing with the airline's restrictive baggage allowances.

After getting married we've been going through the green card process (for me, my wife is American) so couldn't book anything at that point, but had been eyeing up the Queen Mary, and I'd had an initial conversation with Cunard about the baggage issue (there are no restrictions) - their prices were a little higher than flying, but still worth it to arrive in style - especially as this is also doubling up as our (slightly) delayed honeymoon!

At some point I got an email from TravelZoo that had an offer from Iglu (not transatlantic) so I had a look to see if they also handled Cunard - they do and prices for November were unbelievable, December slightly higher but still better than direct. Once the green card was sorted and passport in hand I decided to give Iglu a call to ask what they could do as we didn't want the flights. This was supposed to be a call to ask questions but within ten minutes the booking was confirmed!

So we're now travelling in December at an unbelievable price (compared to air fares especially).

Full marks to Charlie Varrick who took our booking - he was engaging, friendly, knowledgeable and efficient. It is rare these days to come away so impressed by a company, but Iglu blew away all my expectations. In a word, fantastic. We can't wait to travel now, even though we have a lot to do in the meantime to pack up and get ready to go! We arrive in New York the day before Christmas Eve!

30-Oct-2013

Eastern Caribbean cruise on Ventura.

very polite and good information

29-Oct-2013

Mediterranean Greek Isles cruise on Serenade of the Seas.

They were very helpful and the price advertised was the price we paid, which was brilliant.

29-Oct-2013

Norway Fjord cruise on Aurora.

Very happy with service so far

29-Oct-2013

So'ton to the Caribbean with David Essex cruise on Azura.

Vgood experience with Iglu. Must mention Muriel who was particularly helpful to me.

29-Oct-2013

Baltic Cities & St Petersburg cruise on Marco Polo.

Nigel extremely helpful. Friendly manner and when I rang back my query was sorted out straightaway.

29-Oct-2013

Mediterranean Discovery cruise on Queen Victoria.

Pleasant, friendly service with full knowledge of cruise .

29-Oct-2013

Venice, Med & Canaries Back to Back cruise on MSC Armonia.

I have used Iglu Cruise before and I was very pleased with the prompt service I received and therefore I am using the company again. I have to say the service is still as good as before.

John Wing

29-Oct-2013

Baltic Capitals from Copenhagen cruise on Norwegian Star.

A big thank you to Kevin who really went the extra mile to get us what we wanted. Third time we have booked with Iglu - as always, great service.

29-Oct-2013

Treasures of the British Isles from Tilbury cruise on Marco Polo.

Prompt efficient courteous

28-Oct-2013

Spain, Portugal & Morocco from So'ton cruise on Oriana.

Friendly & efficient

28-Oct-2013

Iberia and Moroccan Discovery cruise on Queen Victoria.

I received an automated reply to my online booking which unfortunately didn't have the right details and I needed to call to get the correct information re sent to me. I was a little concerned as the info sent related to a cruise we took earlier this year - I would have thought from a Data protection perspective this should not happen. The agent I spoke with when I called was helpful and resent the information needed.

28-Oct-2013

Eastern Caribbean cruise on Azura.

Tracey handled our initial enquiry without putting any sales pressure on us to make an early decision. She way very helpful and this, together with we were offered, prompted me to switch from my usual Travel Company to Iglu. Monica in after sales was also very helpful. Well done!

28-Oct-2013

Atlantic Coast & Iberia cruise on Oceana.

Since I found iglu as a cruise agent I now book all my cruises through them and
would recommend their excellent service to anyone.

This year I've booked three - one for me and my husband, one for the family and, very recently, one for my mother and her friend.

The service offered is quick and efficient and the staff are professional, helpful and friendly.

I'm comfortable knowing that any query I may have regarding my cruise will be answered by anyone at iglu in a timely manner. They also keep me regularly updated on my cruise bookings via e-mail.

At one time I did considered using Thomas Cook (an agent near me) but after just asking them to check availability on a cruise, I found their whole process inadequate and time consuming - never again!

28-Oct-2013

Eastern Caribbean cruise on Ventura.

Very helpfall

28-Oct-2013

Autumn Canary Islands from So'ton cruise on Queen Mary 2.

Have used Iglu to book several cruises and always found their staff helpful, knowledgeable and efficient. Their emails outlining offers are always clear and user friendly too.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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