0203 848 3600

Over 1.5 Million Happy Cruise Customers

{0} out of 10 Rated Excellent
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02038483600
97% of our customers give us good ratings (30421 reviews)
Date Product Score Comment
30-Sep-2013

West Indies Discovery from Southampton cruise on Balmoral.

The person who took my booking was polite and pleasant. I asked for all inclusive which I was charged £10 per night for when Iglu was offering it at £6 per night for last week. Hopefully I will be refunded.

30-Sep-2013

Christmas & New Year Northern Lights cruise on Ms Richard With.

Catherine was very helpful & patient with my questions

30-Sep-2013

Italy, France, Spain & Tunisia cruise on MSC Splendida.

The service was fast and curteous

30-Sep-2013

Italy, Greece, Egypt & Israel cruise on MSC Fantasia.

Very friendly and polite seem genuine with no pressure.

29-Sep-2013

Los Angeles, Mexico & Caldera cruise on Azamara Quest.

Enquiry handled well. All questions answered. No problem at all.

29-Sep-2013

Caribbean Transatlantic With David Essex cruise on Azura.

I didn't get a promised return call which was disappointing.

29-Sep-2013

Northern Lights - Classic Round Voyage cruise on Ms Richard With.

Very helpful + knowledgeable staff - who were pleased to be of full assistance to us in ensuring that our holiday requirements were going to be achieved. Fast call back with the specific details we requested - which then enabled us to make our booking immediately + confidently.
Thanks for the good service received..

29-Sep-2013

Eastern Caribbean cruise on Ventura.

Representative was extremely helpful and very clear on advice given.

29-Sep-2013

Amazon, West Indies & The Azores cruise on Marco Polo.

Hi I phoned about Amazon cruise Jan 5 to Feb 16,Spoke to Warren,told him i had seen it in the paper,obtained their detail on Website. Gave me more information and a better deal. Said i would ring back next morning at 0900.Booked the cruise,due to the person i was talking to.Regards *personal info removed by Feefo*

On 29-Sep-2013 the customer changed their rating and added:
Very Good

29-Sep-2013

Baltic Capitals from Dover cruise on Black Watch.

Quick booking and friendly service from Warren. This is my fourth cruise booking this year because I know what I want and my details are held on file.

29-Sep-2013

Northern Lights - Classic Round Voyage cruise on MS Trollfjord.

Jonathan Moffat - sales representative explained the Cruise details very clearly and made the booking process very easy,

29-Sep-2013

Christmas Markets in Belgium cruise on Queen Mary 2.

Friendly service, easy to use

29-Sep-2013

Guernsey Getaway from Southampton cruise on MSC Opera.

Top quality service at great prices.

29-Sep-2013

Mediterranean with Special 80s Pop Acts cruise on Oceana.

Telephone conversation and e mails from one of your agents was extremly helpful regarding the queries I had which enabled me to chose the cruise that suited our needs. I found him to be very friendly with the knowledge required. I would certainly recommend Iglu cruise to other people.

29-Sep-2013

Northern Lights - Classic Round Voyage cruise on Ms Richard With.

The agent I spoke to was very friendly, but also obviously busy with another customer at the same time.
The exact pricing structure on the web site w.r.t. 2 for 1 offers is not made at all clear. I was what I suspected it might be, but I had to ask the agent to be absolutely clear about it.
I would have welcomed information about things such as 'drinks packages' but none was offered.
I have never been on a cruise before so I am left feeling a bit uncertain about what is included and what is not. The web page does not really help here.

29-Sep-2013

Northern Lights - Classic Voyage South Cruise cruise on MS Trollfjord.

I thought Richard, who took my initial call and dealt with me thereafter, was excellent. Very helpful, got all the info I requested, called back when he said he would, responded to emails promptly, what more could I ask really.
Regards,
Maggie Fraser

29-Sep-2013

2nt Dubai Stay + Dubai to Southampton cruise on Arcadia.

Friendly staff, very helpful, and prompt follow up.

29-Sep-2013

Greek Isles and Turkish Splendours cruise on Queen Elizabeth.

We have used your company many times to book cruises and always found the process quick and efficient with friendly staff.

29-Sep-2013

Caribbean Transatlantic With David Essex cruise on Azura.

booking with you is so simple trying to print paper work a night mare still noy managed to get into site

On 03-Oct-2013 the customer changed their rating and added:
happy now all sorted

29-Sep-2013

Italy, Tunisia, Spain & France cruise on MSC Musica.

Having booked a cruise by telephone, I am still awaiting e-mail confirmation 48 hours later. Attempting to contact them by telephone was a nightmare---some 15/16 attempts made . Constantly cut off after a tortuous menu driven route to speak to a real person. Finally made contact to be told that "the system was down", hence ensuing problems.
Still no e-mail confirmation letter.

Our response:


Apologies for the problems that you had contacting us back in September. These issues were quickly ironed out and I trust that you have since had documentation from us.

Kind regards

Peter

29-Sep-2013

Spanish Mediterranean cruise on Independence of the Seas.

Delighted with the service so far - dealt with Tina online, but then did the final booking by telephone. Had booked this year and was happy with everything, so when I got a very competitive price for next summer there was no point in going elsewhere! Tina was very down to earth and very helpful - thank you!

29-Sep-2013

Atlantic Coast & Iberia cruise on Oceana.

Have used before. Trusted site . Good customer service if you ring too

29-Sep-2013

Katherine Jenkins Special Opera Cruise cruise on Oriana.

Phoned on Saturday 28th Sept. to query booking made under cruise ID 62426. Recorded message stated office was closed but then went on to quote the SATURDAY OPENING HOURS. - very confusing

No problems encountered making booking but PO Booking Confirmation for dining and seating arrangements differs from those listed in the IGLU Booking Acknowledgement.

29-Sep-2013

Guernsey Getaway from Southampton cruise on MSC Opera.

Professional and efficient. Confimation sent to our email by return. Very good

29-Sep-2013

So'ton to the Caribbean with David Essex cruise on Azura.

Great

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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