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96% of our customers give us good ratings (31093 reviews)
Date Product Score Comment
02-Nov-2013

Atlantic Coast & Iberia cruise on Oriana.

Lovely cruise and would do it again !

02-Nov-2013

Eastern Caribbean cruise on Azura.

The phone was answered immediately and within 15 minutes I was booked by Chelsea on a Caribbean cruise leaving in a fortnight! Fantastic. I then had a phone call from another well known cruise agency, ringing me back because they had fussed around trying to find out prices/availability for the same cruise and they came back with the same price, except that yours included a free balcony upgrade and theirs was for an inside cabin. Snooze and you lose! Thank you very much for sending me all the booking bumph within 24 hours. My second cruise booked through Iglu and hopefully not my last! Well done.

02-Nov-2013

Baltic Heritage cruise on Emerald Princess.

The service rendered by Becky excellent. Her all round of the ship and cabin positions were good. All questions we put through to her were answered well and to the point.

Dr Ananda Jayasuriya.

02-Nov-2013

Eastern Caribbean cruise on Emerald Princess.

Website is easy to navigate & filter to your requirements. Kevin the rep who booked our cruise was very pleasant to speak with & helpful. Tips are appreciated especially when you haven't been on a cruise before. I did find the package I wanted online myself, it would be helpful if you could also add eg flights from your own area to allow you to check total prices yourself.

02-Nov-2013

Spain, Portugal & Morocco from So'ton cruise on Aurora.

I managed to make a hash of the online booking and only book 1 person instead of 2. However, they sorted it really quickly by phone. Well done. Great price too

02-Nov-2013

Maiden Southampton to New York, Florida & Bahamas cruise on Norwegian Getaway.

Great service on telephone booking, helpful, polite sales advisor.

02-Nov-2013

Canary Islands from Malaga cruise on Norwegian Spirit.

I found the Iglu team extremely helpful

02-Nov-2013

Eastern Caribbean Over Christmas cruise on Azura.

service was great up to now

02-Nov-2013

Eastern Caribbean cruise on Azura.

Very good - all questions answered efficiently by Lynne & Michael

02-Nov-2013

Christmas Northern Lights cruise on MS Polarlys.

I could have had a better deal if I had booked personally. I had to accept an inconvenient flight to a different airport as I was told it was the only one available.
As a result I have extra added expense of a hotel

I was misinformed and have complained.

On 02-Nov-2013 the customer changed their rating and added:
My previous experience with IGLU earlier this year was excellent- the Aurora cruise to Iceland and Faroes.in July. Their website is easy to search and their call back quick.

That is why I am so disappointed this time. I am a regular customer.
I was currently in the process of booking another cruise for March. .....?

Our response:


Thank you for your feedback.

I know that the team have been in contact with you and I hope that you are satisfied with their explanations.

Kind regards

Peter

02-Nov-2013

Iberia and Moroccan Discovery cruise on Queen Victoria.

An efficient knowledgeable service. Would definitely use again

02-Nov-2013

Mediterranean & Greece Odyssey cruise on Queen Elizabeth.

Always helpful and polite.

02-Nov-2013

Autumn Canary Islands from So'ton cruise on Queen Mary 2.

I thought

02-Nov-2013

Bruges & Le Havre Getaway cruise on Queen Mary 2.

But a little upset to find out the cruise would be £50 cheaper if we had bypassed Iglu and booked direct with Cunard.

02-Nov-2013

Southampton to New York Special cruise on Queen Mary 2.

Catherine could not have been more helpful and the transaction went very smoothly

02-Nov-2013

West Indies Discovery from Southampton cruise on Balmoral.

The person I spoke to was very helpful.

01-Nov-2013

Iberia and Moroccan Discovery cruise on Queen Victoria.

We booked a Cunard cruise through Iglu and it was a joy. Ringing their number we spoke to a Mike Davies and he made the whole process so easy. When the confirmation came through from Cunard we checked their web site for more information but found the Iglu web sites far more informative. Can't wait to go on another cruise so that I can contact Mike again.

01-Nov-2013

Southampton to New York cruise on Queen Mary 2.

TAM WAS SUPERB!

01-Nov-2013

Mediterranean & Greece Odyssey cruise on Queen Elizabeth.

Twice I've found wonderful cruises at 1/3 the price had I booked directly. And my inbox is full of special travel offers, but Iglu got my business.

01-Nov-2013

Black Sea Circumnavigation cruise on Azamara Quest.

I think Iglu cruise is an excellent company to deal with. It's the second cruise we have booked through them and wouldn't hesitate to book again. Sohail was very knowledgable and very helpful. He explained in detail everything about our holiday booking. I would not hesitate to recommend to friends.

01-Nov-2013

Eastern Caribbean cruise on Azura.

i spoke to JAMES VERTIGON who was very helpfull and rang me back with a question that i had ask him i was suprised that there was no onboard spend considering the cost of the cruise £2700 but he did check and said that with a getaway deal there was no on board spend could you do anything about that

BEST REGARD MR R J BAXTER

01-Nov-2013

Western Caribbean Calypso from Miami cruise on Carnival Liberty.

Kevin could not have been more helpful

01-Nov-2013

Norwegian Explorer cruise on Queen Mary 2.

Very impressed with Lynne's customer service

01-Nov-2013

Spain, Portugal & Morocco from So'ton cruise on Aurora.

Don't bother to view any other cruise specialist sites as Iglu has always provided excellent service with very helpful and friendly staff.

01-Nov-2013

Eastern Caribbean cruise on Ventura.

the girl who did my booking was excelent

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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