agent on the telephone excellant
Good Responce, patient and helpful, so far so good.
to be fair i think you should be asking for feedback a little later on as i have only received a few emails,but the girl on the phone was very nice and helpful
Our adviser Mark Makua was extemely helpful and worked really hard to answer all our questions concerning the booking. He got back to us within minutes with an answer every time! Thank youOn 21-Oct-2013 the customer changed their rating and added:I am very happy with the service I have received!
We received fantastic service despite being in Spain when we booked a cruise. Michal Kapica the sales consultant pulled out all the stops out for us and delivered a fast, efficient service and would have no hesitation in using Iglu again or recommending the company(Michal in particular) to our friends.
Very helpful guidance to a first-time cruise buyer, we hope it continues like this.
Very helpful service.
Very helpful. Not at all pushy. Written confirmation came through promptly.
I got though to the sales team quickly and the young man I spoke to was very polite and helpful.
We called ans was helped by Chelsea who was very efficient and answered all of our questions with confidence. Customer service was excellent. If possible please pass on our thanks to her
we found booking our cruise with iglu excellent the staff were very helpful and diligent at their work in a very pleasant manor my wife and I had booked our cruise to find at a later date friends would like to join us no problems from the staff we are now looking forward to our cruise in December thank you again
pASSENGER NAMES RECORDED INCORRECTLY, REQUIRING CALL TO IGLU
Very good service
I found Peter Very quick and helpful and would use you again on further holidays
Very friendly and helpfull
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What our customers say
"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "
"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "
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