0203 848 3600

Over 1.5 Million Happy Cruise Customers

{0} out of 10 Rated Excellent
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96% of our customers give us good ratings (30556 reviews)
Date Product Score Comment
09-Oct-2013

Caribbean Transatlantic from Southampton cruise on Independence of the Seas.

Very patient and responsive to my requests and all went through smoothly. Will wait and see if we have any queries when we get nearer to travelling.

09-Oct-2013

Southampton to New York cruise on Queen Elizabeth.

Very helpfull

09-Oct-2013

Caribbean Transatlantic cruise on Ventura.

This is the first time I have used Iglu and so far am happy with the service offered. Thank you

09-Oct-2013

Western Mediterranean cruise on Ventura.

we booked our first cruise knowing nothing about what we needed, i was asked the question on health problems which i told of my wife having a brain tumour, i was told P&O would send out a questionair thats all, i booked the cruise and told it was none refundable that was fine, but now i'm told by P&O no insurance no trip, surely it would be pratice to tell me this before i paid, her consultant and doctor have said she is fit to travel and even wished us a good holiday and see you when you get back, but the insurance companies cant see how well my wife is and just wont insure her. Would it not have been better to point out this problem and let me get the cover before i paid for the holiday!!!

On 09-Oct-2013 the customer changed their rating and added:
as above

Our response:


I am sorry to read about the problems obtaining insurance. A member of our team will be in touch to provide further advice.

Kind regards

Peter

09-Oct-2013

Eastern Caribbean cruise on Ventura.

The service we have been provided with so far has been second to none

09-Oct-2013

New York to Southampton Transatlantic cruise on Queen Mary 2.

Very helpful and efficient . Will use again

09-Oct-2013

Western Mediterranean cruise on Adonia.

I was very pleased with the swift service provided by your Company - Rosemary

09-Oct-2013

Bridgetown, Barbados to Fort Lauderdale cruise on Silver Whisper.

E.mailed an enquiry and got the response at the promised time. Tracy Jordan was extremely efficient . Cruise booked.

09-Oct-2013

Autumn Canary Islands from So'ton cruise on Queen Mary 2.

booked with them many times before

09-Oct-2013

Atlantic Islands cruise on Aurora.

very good service pleased with the help given, many thanks

09-Oct-2013

Southampton to Dubai cruise on Adonia.

The service was friendly, efficient and knowledgeable. The consultant phoned me back as promised and completed my booking effortlessly. Excellent!

On 09-Oct-2013 the customer changed their rating and added:
Excellent company selling great value deals. Second cruise booked with them in 6 months.

09-Oct-2013

North Cape cruise on Braemar.

Friendly and informative staff. Always ask you if there is anything else they can help you with, without sounding bored or irritated with your sometimes repeat questions. I find their approach very refreshing and would always use you if booking another cruise. Thank You. Edith Ballard

09-Oct-2013

Xmas Markets of Rouen and Bruges cruise on Black Watch.

it was very easy to make the booking and the rep provided clear information and details in a timely manner

09-Oct-2013

Northern Lights 5 Day Arctic Highlights cruise on MS Nordkapp.

Sales assistant was Pete. Helpful service and quick response

09-Oct-2013

Italy, France, Spain & Tunisia cruise on MSC Splendida.

Very happy with the service of Iglu representative.

09-Oct-2013

Spain, Portugal & Morocco from So'ton cruise on Oriana.

would deal with Iglu cruise again , we had no bother getting through on the phone to them , and they were very helpful ,

08-Oct-2013

Southern Caribbean Medley cruise on Emerald Princess.

Although the service on the telephone when booking was very good, after 10 days I have not had any formal confirmation of the booking.

Our response:


I am sorry that you are yet to receive any booking confirmation. I agree you should certainly have received one by now.

We'll ensure that one is sent to you today.

Kind regards

Peter

08-Oct-2013

Magical Mediterranean from Barcelona cruise on Disney Magic.

very pleased with the service so far. Jason has been extremely helpful.

08-Oct-2013

Guernsey Getaway from Southampton cruise on MSC Opera.

Extremely pleased with service I received.

08-Oct-2013

Norwegian Fjords cruise on Celebrity Eclipse.

Told us everything we needed to know and how a simple upgrade would save us additional money.

08-Oct-2013

Northern Lights - Classic Round Voyage cruise on Ms Kong Harald.

Very efficient booking process and personable contact.

08-Oct-2013

Baltic Heritage cruise on Emerald Princess.

Fast, efficient service, all done within a few minutes!

08-Oct-2013

Christmas Northern Lights cruise on MS Nordkapp.

I have booked a number of cruises with Iglu and I am highly satisfied with their service. The people I speak to are very polite and efficient.

08-Oct-2013

Eastern Caribbean Xmas Special cruise on Azura.

Matt was both professional and helpful sorted me in minutes no drama

08-Oct-2013

Dubai & Oman to Southampton with Free Stay cruise on Queen Mary 2.

i would like to have had a name and contact number off the person i booked with.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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