0203 848 3600

Over 1.5 Million Happy Cruise Customers

{0} out of 10 Rated Excellent
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02038483600
97% of our customers give us good ratings (30279 reviews)
Date Product Score Comment
03-Oct-2013

Canary Islands from Barcelona cruise on Norwegian Spirit.

SO FAR SO GOOD but we have only just made the booking so not really a lot to discuss..

03-Oct-2013

Northern Lights from Southampton cruise on Boudicca.

Have used this service 3 times now, always very polite and helpful operators, happy to assist in finding and booking exactly the cruise you are looking for. Excellent service.

03-Oct-2013

Eastern Mediterranean cruise on Navigator of the Seas.

Tam was very helpful and friendly, I would recommend Iglu to friends.

03-Oct-2013

Spain & France from Southampton cruise on Emerald Princess.

So far so good but I have only just booked and so cannot make a statement as to efficiency until nearer the holiday when I expect the final paperwork etc.

03-Oct-2013

Norwegian Fjords & the North Cape cruise on Azamara Journey.

Competitive prices, speedy booking

03-Oct-2013

Baltic Capitals from Dover cruise on Black Watch.

The agent I spoke to was called Michael and he was extremely knowledgeable as well as polite and courteous. He answered all of my questions as we have never cruised before. I was unsure whether to book or not but he convinced me that this was an opportunity that I could not miss.

03-Oct-2013

Northern Lights - Classic Round Voyage cruise on MS Trollfjord.

When I booked a northern lights cruise for the 20th Nov 2013 the consultant Eddie Edwards was very helpful and he worked hard. However the computer systems kept crashing and it took two days to sort out.

I was promised an email confirmation within 72 hours at the latest but I am still waiting. I need the confirmation so I can begin to plan my journey from the Northwest to Gatwick airport to book hotels etc.

I was also disappointed IGLU could not organise a regional flight for me to get to Gatwick by air.


Paul Dowling

Our response:


I am sorry for any crossed wires.

Whilst we would send an ATOL Certificate and an acknowledgement of booking immediately, a confirmation would be issued within 5 days. I understand that this has now been sent to you.

We strive to offer as extensive a service as possible. We'll look into what we can do in respect to regional flights with this arrangement for the future.

Kind regards

Peter

03-Oct-2013

Christmas & New Year Northern Lights cruise on Ms Richard With.

Everyone I spoke to was very helpful, sorted, and arranged everything I asked for. Notification by email was also very quick. Thank you

03-Oct-2013

Eastern Caribbean Over Christmas cruise on Azura.

Excellent

03-Oct-2013

The Cape Verdes & West Africa Explorer cruise on Braemar.

Excellent service iglu went the extra mile to ensure we got the cruise we wanted,will definitely use this company again

03-Oct-2013

Atlantic Islands cruise on Aurora.

Dealt before with competitor companies, first time with Iglu, they went that little bit further even when I had a name error issue with initial confirmation, problem dealt with immediately followed by a corrected confirmation by e-mail.

Very impressed, great customer services.

03-Oct-2013

Southampton to New York cruise on Queen Elizabeth.

Very efficient.

03-Oct-2013

Christmas in the Caribbean from Southampton cruise on Black Watch.

They are always amazing and nothing is too much trouble. Would not use anyone else.

03-Oct-2013

Souks & Sangria Plus 7nt Stay cruise on Island Escape.

Very helpful.

03-Oct-2013

Greek Isles and Turkish Splendours cruise on Queen Elizabeth.

SARAH GAVE US ALL THE INFO WE NEEDED AND A VERY GOOD SERVICE.
WILL USE IGLU AGAIN

03-Oct-2013

Winter Getaway cruise on Queen Mary 2.

The service by rep Lynne Bradshaw was excellent. She was pleasant, informative and helpful and absolutely understood our needs.
We will certainly use IGLU again if the occasion arises.

03-Oct-2013

Western Mediterranean from So'ton cruise on Aurora.

Have used Iglu before. Best service anywhere and you get to know who you are dealing with. We have dealt with Robin Jones and we couldn't be treated any better if we were royalty. A great big thank you. Robin also gets to know his clients which is a wonderful bonus. You can talk freely with him about anything. We are two pensioners living on basic pension and he always gives us above excellent service and help. Well done, we will be dealing with you for all our holiday needs hopefully for years to come. Sandra Taylor

03-Oct-2013

Caribbean - Southampton to Barbados cruise on Ventura.

very good and understanding no problem with ordering a cruise will use you
again

03-Oct-2013

Iberia and Moroccan Discovery cruise on Queen Victoria.

very helpful courtious and tolerant

03-Oct-2013

New York Stay + Florida & Bahamas Cruise cruise on Carnival Splendor.

Its the look of the draw who you speak to happy in the end

03-Oct-2013

Iberia and Moroccan Discovery cruise on Queen Victoria.

The App worked very well. From sending our details we had booked a cruise within 30 minutes.

03-Oct-2013

Southampton to New York cruise on Queen Mary 2.

Very good fast service

03-Oct-2013

Western Mediterranean from Barcelona cruise on Norwegian Epic.

I spoke to two different members of staff and found both to be very helpful and informative

03-Oct-2013

Mediterranean with Special 80s Pop Acts cruise on Oceana.

Efficient handling of request. Knowledgable advice given. Have booked with the company earlier this year and in previous years. Very pleased with the service provided.

03-Oct-2013

Western Mediterranean cruise on Ventura.

NOTHING SHORT OF BRLLIANT, A DIAMOND PICKED STAFF AND A QUALITY OF SERVICE THAT DEMANDS THE ATTENTION OF ALL WHO LIKE VALUE FOR THEIR MONEY.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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