Iglu Cruise | Feefo Reviews – Customer Feedback
0203 848 3600

Over 1.5 Million Happy Cruise Customers

9 out of 10 Rated Excellent
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02038483600
97% of our customers give us good ratings (29967 reviews)
Date Product Score Comment
28-Sep-2013

Luxury 5* Caribbean Cruise & Stay cruise on Celebrity Eclipse.

Really good service. just wish they didn't want my payment so far in advance of when their suppliers demand it: they aren't making any interest on it after all!

28-Sep-2013

Dover to Tenerife & Casablanca cruise on Braemar.

rep was not familar with the cruise.
ie I had to remind him the booking was for outside cabim he though it was inside but agreed after checking.
Failed to offer me option to all inclusive.I had to make the request myself.
I have been expecting mail confirmation as i am old and not good with computors.
I did not expect so much email information which i am still working my way through as I do not have a printer available.I will phone Fred Olsen for assistance when they opne monday.

Our response:


I was sorry to read about your problems on this occasion. We'll look into how we could have improved matters during the course of the sale.

In the meantime, I have asked that we post out a copy of our Booking Acknowledgement to you.

Kind regards

Peter

28-Sep-2013

Eastern Caribbean cruise on Azura.

Great service & great price

28-Sep-2013

Escape to the Med cruise on Island Escape.

Friendly, efficient service.

28-Sep-2013

Land Of The Northern Lights from Bristol cruise on Discovery.

Kelly could not have been more helpful and patient as I changed from one cruise ship to another! She quickly held the cabin number of our choice (especially as it was the last of that grade on the ship!) Answered my questions by looking up the brochure. A bright girl anticipating our not needing the free parking offered, by offering to pay for our necessary coach transfer to relocate us to our port of embarkation. I was recommended to use "Iglu Cruise" and am happy to say that this is the best recommendation I have had for some time!
So far, a better experience than with the travel company, we booked the cruise we tried to go on earlier this year(that cruise was cancelled,so we are trying again!)

28-Sep-2013

Christmas & New Year Northern Lights cruise on Ms Richard With.

Very efficient and polite gent on other end of line. Had to put me on hold for quite a while although he explained it was to check the flights part of the cruise package. Helped me amend cruise slightly so as to give me an extra night in Norway. Only problem is that on receipt of details I find I am still owing a further £10 on deal which is unexplained. I intend to check to find out why this is so. Could just be an error on part of Iglu admin system.

28-Sep-2013

Rome to Spain, Portugal & Harwich cruise on ms Rotterdam.

the gentleman I booked with was very pleasant .

28-Sep-2013

Eastern Mediterranean cruise on Navigator of the Seas.

The person who dealt with my enquiry was friendly and very helpful.

28-Sep-2013

Western Mediterranean from So'ton cruise on Aurora.

Richard was Friendly and helpful

28-Sep-2013

Eastern Caribbean Xmas Special cruise on Azura.

i booked my holiday on sunday 22nd.sept 2013 and i requested to upgrade to premier economy for my flight which i was informed i would be phoned back the next day to see if this was possible.i received no such phone call and had to phone on thursday to see if it had been done.i was told that it had not been requested.the lady i got in touch with was very helpful and looked into the matter and phoned back to say that i had got the upgrade(thank you murial)

Our response:


I'm really sorry to read about your problems on this occasion. Undoubtedly we should have called the cruiseline on your behalf as soon as they reopened on the Monday.

I'm glad that Muriel was able to arrange the upgrade eventually.

Kind regards

Peter

28-Sep-2013

Italy, Greece, Turkey & Croatia cruise on MSC Preziosa.

I found Matt very helpful and knowledgeable

28-Sep-2013

West Indies Discovery from Southampton cruise on Balmoral.

I have used your services before and was happy with the speed of response and subsequent procedures

28-Sep-2013

Portugal & Spain from Dover cruise on Black Watch.

very good service,prompt dispatch of documents,.......no complaints whatsoever.

28-Sep-2013

Iberia and Moroccan Discovery cruise on Queen Victoria.

Dear sir, thank you for keeping me informed about my cruise imformation .

28-Sep-2013

Spain, Portugal & Morocco from So'ton cruise on Oriana.

All booked quite smoothly thankyou

28-Sep-2013

Northern Lights - Classic Round Voyage cruise on MS Nordkapp.

From the first moment of contact Lynne was friendly and helpful. She managed to meet our requirements speedily and accurately and made spending our money a fun experience.

28-Sep-2013

Western Caribbean from Miami cruise on Norwegian Epic.

Third time using iglu, excellent.

28-Sep-2013

Spain, Portugal & Morocco from So'ton cruise on Oriana.

So far so good

The telephone contact has been excellent and the follow up e-mails and responses have been timely and accurate

28-Sep-2013

Western Mediterranean cruise on Ventura.

I found my contact with Iglu excellent, from my initial first time contact (no waiting on the phone for ages) straight through to agent sarah who helped me with any questions I had and then on to booking my holiday .I would certainly use Iglu again and recommend them to friends .

28-Sep-2013

Northern Lights - Classic Round Voyage cruise on Ms Richard With.

Richard was extremely helpful and found me the best deal on offer at that time. He also offered and found a connecting flight from my local airport rather that a trip via London. Will certainly recommend their service to anyone.
Bill T.

28-Sep-2013

Southampton to New York & Niagara Falls cruise on Queen Mary 2.

Very helpfull lady called Becky answered all my queries adequately.

28-Sep-2013

Spain, Portugal & Morocco from So'ton cruise on Aurora.

Excellent as ever

28-Sep-2013

Western Mediterranean from So'ton cruise on Aurora.

we both thought that iglu was very very helpfull and rang my freinds up straight after we booked and booked them as well so we are both very satisfied with your service.and would book with iglu again. thank you

28-Sep-2013

Canary Islands Special from So'ton cruise on Oceana.

Very efficient

28-Sep-2013

Netherlands, Spain, Portugal & France cruise on MSC Opera.

Richard was very helpful, I asked a few questions before booking. he got me all the answers willingly, was very polite and nothing seemed to much trouble.thank you.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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