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96% of our customers give us good ratings (31089 reviews)
Date Product Score Comment
27-Nov-2013

Mediterranean from Barcelona cruise on Costa Pacifica.

Booked a cruise on Monday with Iglu - although
Excellent/good has been marked the service from Chelsea
was outstanding - I didn't feel under any pressure to book this
holiday or feel rushed as I had done with the person I had spoke
to an hour earlier at Planet cruise. I have booked my last 2 cruises
with Iglu and have had good service on both previous occasions +
have found them very competitive. I would certainly use Iglu again
when I book my next cruise in September.
Jackie

27-Nov-2013

Eastern Caribbean cruise on Azura.

excellent response from agent, who had salient facts at fingertips and price most handsome!

27-Nov-2013

Spain, Portugal & Morocco from So'ton cruise on Aurora.

Operator not helpful and gave incorrect information at start of enquiry. Told me the ship sailed at 5pm when the ticket said 3.45pm. When I mentioned I had problems with connecting my computer with the printer was not at al concerned and offered not further help. Thankfully I managed to solve the computer problem

Our response:


I am sorry to read of your disappointment on this occasion. It certainly doesn't seem to reflect the standards that we strive for.

I can confirm that we would be happy to drop a copy of the initial Booking Acknowledgement in the post if that is preferred?

Kind regards

Peter

27-Nov-2013

Mediterranean Discovery cruise on Queen Victoria.

I was recommended by a friend to use Iglu and have been pleased with the quick informative service received.

27-Nov-2013

Mediterranean Gems cruise on Queen Elizabeth.

Exceptionally helpful, best company I have dealt with since using internet to search for holidays. Thank you

27-Nov-2013

Bruges & Le Havre Getaway cruise on Queen Mary 2.

Spike to four different people at different tea and all were very helpful
.

27-Nov-2013

Escape to the Med cruise on Island Escape.

Sarah was very helpful and professional

27-Nov-2013

7nts All-Inclusive Canaries cruise on MSC Armonia.

i delt with david and got excellent service will use you agian

26-Nov-2013

Autumn Canary Islands from So'ton cruise on Queen Mary 2.

Good

26-Nov-2013

Maiden Southampton to New York, Florida & Bahamas cruise on Norwegian Getaway.

Was a pleasure speaking and discussing my holiday with someone who questioned me of my services expected

On 27-Nov-2013 the customer changed their rating and added:
Well organised and straight forward instructions

26-Nov-2013

Iceland & Fjords from Southampton cruise on Adventure of the Seas.

I say EXCELLENT THEY GOOD TO ME THIS YEAR AND I HAVE READY BOOK AGAIN WITH THEM

26-Nov-2013

Mediterranean Gems cruise on Queen Elizabeth.

SERVICE WAS VERY GOOD , CONTACTED ABOUT A QUERY, QUESTION ANSWERED IN NO TIME AT ALL..VERY PROFESSIONAL.

REGARDS I DREGHORN

.

26-Nov-2013

Eastern Caribbean cruise on Azura.

Booking was attempted on line which was fine until the card was not accepted at the payment stage, however called Iglu direct who answered the call quickly and efficiently and dealt with the issue promptly. Email confirmations were received by return.

26-Nov-2013

Canaries & Madeira Winter Warmth cruise on Braemar.

We have used Iglu before and were happy with them then. Booking went very smoothly.

26-Nov-2013

Atlantic Islands cruise on Oriana.

This has been my first experience with IGLU but it certainly won't be my last. The whole experience from initial contact to completion of a P&O cruise, on the Ventura, in the caribbean was faultless. Many thanks for all you have done and for arranging a fantastic holiday Mr P WYNNE

26-Nov-2013

All Inclusive Canaries cruise on MSC Armonia.

The service I received when booking the holiday was excellant, couldn't be more helpfull and the confirmations have been issued within a couple of days.

Rs

Mark

26-Nov-2013

Central Mediterranean cruise on Oriana.

Could not have been better ,thank you.

26-Nov-2013

Eastern Mediterranean Xmas Special cruise on Oriana.

The service is excellent the staff are wonderful and very helpful will use you again have used you twice and will continue using you the prices are brilliant

26-Nov-2013

Western Mediterranean from Barcelona cruise on Norwegian Epic.

Sales consultant (Michal) was very knowledgeable and helpful with any questons we had. Being our first cruise, we needed to gather as much information as possible to feel comfortable with the booking we were going to make. Michal was able to provide that level of comfort and the service was excellent.

26-Nov-2013

Norwegian Fjords from Harwich cruise on Celebrity Infinity.

The price of the Cruise rose as soon as I tried to book which I thought a bit underhand, so I rang off. I contacted the lady I was travelling with to ask if she still wanted to go ahead. I had continued to compare prices and found IGLU was still cheapest. So I rang them again, only to find the web price had gone up further! Once through to an agent I explained this. Was told that price included gratuities, so once that was removed, it went back to the raised price I encountered on booking.
I have now booked the Cruise, and hope nothing else goes wrong!
I was cross that I wasn't offered the low price as a gesture of goodwill as this had been on their website for days. But of course it's business! And there is always a disclaimer in the T's & C's. I have rated good, but feel let down but not enough to put poor.

26-Nov-2013

Spain, France, Italy & Tunisia cruise on Costa Serena.

Everyone has been most helpful and the bespoke package appears to suit our needs. I do feel a bit in limbo at the moment though as I am awaiting an itinerary and a receipt for payment!

26-Nov-2013

Eastern Caribbean cruise on Azura.

The person i dealt with was very good at first he did not understand my northern ascent but we did get it together in a few minutes and everything went ok can not fault him

26-Nov-2013

Dubai & Emirates All Inclusive cruise on MSC Lirica.

Neil was very helpful and met the requirements I required for my flights and cruise in Dubai. Would have no hesitation in recommending Iglu Cruise.

26-Nov-2013

Spain, Italy & Corsica cruise on Azura.

I THOUGHT YOUR HELP AND HONESTY FOR OUR GOLDEN WEDDING CRUISE ON THE 26TH OCT WAS EXCELLENT. MY WIFE & I HAVE JUST BOOKED ANOTHER CRUISE WITH YOU ON THE AZURA IN JUNE. THANK YOU AGAIN MR.R.WATSON

26-Nov-2013

Northern Adventure cruise on Queen Elizabeth.

Great. So easy. Booked on line and they e mailed me back. Would use again thanks

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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