0203 848 3600

Over 1.5 Million Happy Cruise Customers

9 out of 10 Rated Excellent
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97% of our customers give us good ratings (29423 reviews)
Date Product Score Comment
21-Sep-2013

Tuscany, Elba, Sardinia & Corsica cruise on Azamara Quest.

I was in Cyprus and asked Iglu to call me on a Cypriot no. I know many holiday companies do not call abroad. However, Iglu did call me in Cyprus, and ended up with a booking from me. Well done.

21-Sep-2013

Italy & Greek Isles cruise on Celebrity Equinox.

PLEASE READ TO THE END ... We always use Iglu - the people are always helpful and the service and holiday are always trouble free. This time we booked with KEVIN COOK. Having researched for many weeks we found the cruise we wanted at a great price. Kevin matched the lowest price we had found - we called back no more than 5 minutes later - DISASTER the cruise had sold out. In those 5 minutes Kevin had found out from the supplier why the cabins had gone and that they may come back later in the day. NOW THE REALLY IMPRESSIVE BIT - Kevin then contacted the supplier (Celebrity) and persuaded them to open up more cabins at the special offer price - he called us back and we booked - now that is impressive and powerful service ! Thank you.

21-Sep-2013

Caribbean Transatlantic With David Essex cruise on Azura.

person whom i dealt with was very helpful would use your company again

21-Sep-2013

Southern Caribbean cruise on Jewel of the Seas.

Laura was knowledgable and pleasant and polite. She answered every question and was prompt in returning information

21-Sep-2013

Norwegian Fjords cruise on Adventure of the Seas.

Very professional and friendly service

21-Sep-2013

Magical Mediterranean from Barcelona cruise on Disney Magic.

Service overall was good but one evening I was trying to call at 9.45pm and couldn't get an answer.
I think it is a little early for feedback as my cruise isn't until May and I don't know how much, if any, further support I will need from IGLU yet.

21-Sep-2013

Caribbean Transatlantic With David Essex cruise on Azura.

James was helpful - knowledgeable and able to give good advise on the options

website is very good - too many other don't have a price and want you to ring them

21-Sep-2013

Adriatic and Black Sea Explorer cruise on Queen Elizabeth.

One word Excellent !

21-Sep-2013

Spain, Portugal & Morocco from So'ton cruise on Oriana.

First class service

20-Sep-2013

Italian Mediterranean cruise on Independence of the Seas.

Excellent telephone support - I called and spoke to Julia and she was amazing! So helpful and called me back after 9pm to give me time to discuss with my husband. We booked with iglu last year and was impressed that we have had great support and service both years. Thank you very much.

20-Sep-2013

Canary Islands from Barcelona cruise on Norwegian Spirit.

Great service

20-Sep-2013

Baltic Capitals & St Petersburg cruise on Marco Polo.

This is the first time I have used IGLU cruise. Having been away for a few days I came back to read an email that said that I must respond in 24 hrs if there was any errors. The was. My middle name was incorrectly stated.

The sender was not named. He /she should have been.

We usually take 2 or 3 cruises a year usually with cruise .co.uk. Iglu should conact them for hints on customer servie

Our response:


Thank you for your feedback on this occasion.

I am sorry that your name was incorrectly noted in the first instance.

Our confirmation documents are sent from a central email address (which does accept replies), though the contact details of the individual that sent the confirmation are in the signature of the Booking Acknowledgement.

I agree that the sender of correspondence should always be identified and I am sorry if this was overlooked.

Many thanks

Peter

20-Sep-2013

Eastern Mediterranean Epic cruise on Arcadia.

Quick & easy to book cruise. Query was answered promptly

20-Sep-2013

Spain, Portugal & Morocco from So'ton cruise on Oriana.

Mikey handled my query and order very well

20-Sep-2013

Canaries & Azores from Southampton cruise on Celebrity Eclipse.

Sohail was extremely helpful and very patient

20-Sep-2013

Mediterranean Cities cruise on Adventure of the Seas.

Very pleased with the prompt replys from Kelly at Iglu Cruise. She was most helpfull.

20-Sep-2013

Southampton to San Francisco, with Stay cruise on Aurora.

too early in the booking service process to make a proper response

20-Sep-2013

Western Mediterranean from So'ton cruise on Oriana.

Staff helpful friendly and efficient.

20-Sep-2013

Eastern Mediterranean Epic cruise on Arcadia.

Have used iglu before so they already had all my details all my details , booking was quick & easy.

20-Sep-2013

Eastern Mediterranean Epic cruise on Arcadia.

Great service - very attentive!

20-Sep-2013

Eastern Mediterranean Epic cruise on Arcadia.

fast, efficient booking......very pleased. JDay

20-Sep-2013

Spain, Portugal & Morocco from So'ton cruise on Oriana.

spoke to Heather who very helpful and made the whole process simply.
Many thanks

20-Sep-2013

Southbound Voyage, Italy to Australia cruise on Astor.

Good very helpful

20-Sep-2013

Eastern Mediterranean Epic cruise on Arcadia.

it is an excelllent service - quick and efficient. The record is up to date, so, it is very easy to bring up our past history for travelling with Iglu.

20-Sep-2013

Grand New England & Canadian Wonders cruise on Queen Mary 2.

The purchasing process was effortless. Only quibble would be that there was no option in the purchasing process to mark 'disabled' to be added as a note to the cruise line.

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What our customers say


"I think your company is exceptionally good at looking after the interest of passengers both before and after their holidays and your help has been very much appreciated. I have sung your praises to my friends and I hope this will lead to many more bookings for you including more from me."

Ethel
(March 2018)

"I just want to thank you for making the changes to our upcoming cruise. You have enabled us to achieve exactly what we wanted."

Michael
(January 2018)


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