What annoyed me as a regular IGLU customer, is that even after asking if there was further reductions due, the price DROPPED WITHIN A FEW HOURS OF BOOKING WHICH MUST HAVE BEEN KNOWN AT THE TIME.

Our response:


I can understand your frustration in this instance. However, I can only assure you that we provide you with the best possible price at the time of enquiry.

We cannot anticipate whether cruise lines will subsequently lower prices to fill unoccupied cabins or whether cabins will remain available should you hold out for further reductions.

Kind regards

Peter

Knowledgable staff, aways having time to make sure that you get the right product that is right for you, very competative prices, if not the cheapest around, would recommend you to every-one.

service was very good .called back when he said he wood with the information i needed.

website good,
consultation on phone when booking OK - could have been slightly more informative of the cruise (I felt that the urgency was on making the booking when I still had a few unanswered questions)
follow up email received within 24 hours
no paperwork emailed through yet - although it has only been 3 days. I expected it to arrive sooner (as per Crystal etc)

they are only interested in taking your money after sales service do not apply.

Our response:


I invite you to contact our team on 020 8544 6402 or at customercare@iglu.com so that we may look into any outstanding concerns that you may have.

It's our intention to ensure that all of our customers are happy with the arrangements made on their behalf. I don't wish to think that anybody remains disappointed with our service.

Kind regards

Peter

My transaction with Iglu was very good particularly as it was conducted by phone and email

Overall a fairly stress free experience. The staff are friendly and helpful and we would definitely go through Iglu Cruise again.

Heather was a Fab sales lady! thanks

excellent service

they answered my questions positively,I had no doubts for them to handle my booking.

good response to booking but had to ring again for the
confirmation it was sent to ".uk" instead of ".com"

first class service from consultant Tiago cesar

Good service.Very helpful and efficient and made suggestions about two cruises I was interested in but did not try to influence my decision.

Firstly i stayed on the phone for 35 minutes waiting for a salesperson.I left 3callback messages and no one got back to me. Then I eventually rang again and had good service from Matt.

On 01-Oct-2013 the customer changed their rating and added:
On my 3rd attempt the service was good. Although the price had gone up by £50 each from the advert.

Our response:


I am ever so sorry for the problems getting a hold of us on this occasion. Please be assured that this isn't representative of our usual service. Unusual circumstances resulted in some of our customers waiting on the phonelines much longer than is acceptable.

I'm assured that normal service has been resumed.

Kind regards

Peter

I usually use Iglu when booking cruises because they try very hard to always get everything right. On the rare occasions when we have experienced difficulties, the Iglu staff have been excellent in trying to correct these.

When checking details of our cruise, they had booked us on the wrong cruise and wrong ship which meant we had to ring back and arrange for it to be corrected.

Our response:


Please accept my apologies for any misunderstanding on this occasion.

I'm grateful for your quick action on this occasion so that the situation could be swiftly rectified.

Kind regards

Peter

Member of staff very helpful with initial booking

Fast, efficient and friendly - as always

Lynne Bradshaw was an absolute star! very friendly and nothing was too much trouble.She took her time with the booking and made sure we had the best option for our budget. Very pleased with the service she provided.
Many thanks

Catherine the Iglu advisor was most helpful.
We were offered free wine when dining but as we do not drink this was of no advantage to us.
Free parking at Southampton would have been much better for us.

Very good service

I received very helful advice + excellent customer service from kevin during the call. However, I am still waiting for confirmation of my booking

It has been very helpful having the continuity of one friendly, patient and knowledgeable contact (Julia) to help make decisions about the cruise I selected, then after the booking, for making alterations. I would use Iglu in future for booking my holiday.

Mikey was very good at his job and checked with senior staff that everything was correct including first sitting dinner at no charge and a free case of wine will use Iglu again .

DC & BA THOMPSON .

Quick and efficient. A good job.