Very pleased

My enquiry was dealt with so quickly and efficiently that I decided to book there and then with them. The actual booking was all done in a most professional way.

Excellent service. if it had not been for the helpfulness of the operator I would not have booked. She took a great deal of time to find out information that was not readily available.

Excellent service. Most impressed. Would definitely recommend Iglu Cruise.

Efficient service with best prices as always.

:-)

Consistently better prices (or overall package when including things like half price tips, on-board credit offers etc) compared to the competition, good service, geographic phone number (ie, non-0845)

The agents who manned the phones made the booking very easy,Im very happy.

Very nearly ended up with the wronge holiday then they took £998 to much for the deposit after at first saying it was £150 each changed it to £250 each they took £500 then took another £998 not happy at all

Our response:


Please accept my apologies for the error on this occasion. I acknowledge more care should have been taken.

Whilst I appreciate that the mistake shouldn't have occured in the first instance, I note that it was quickly rectified by our team.

Kind regards

Peter

service i got was very good from richard joce ,sorted me a good deal, good flt times and was very clear with what i was booking,would be very happy to book through him again ,although all the staff i did speak to were most helpfull.
keep up the good offers and great staff iglu
thanks

Very friendly and helpful

this is the first time I have dealt with Iglu and they have been absolutely excellent so far. The staff answered my questions promptly and everything so far has proved efficient

Please compliment Chelsea Debnam on her efficiency and helpfulness in making this booking.

Repeat customer, service always good

Only what to be expected when someone is doing their work correctly, well done Tracey! We have boooked with IGLU before and have always been satisfied. Thanks.

Asked for first sitting dinner but did not get it.

No problems, excellent follow-up with the travel docs etc.

Very pleased with the speed and efficient way dealing with my booking

Thank you for your prompt information

fantastic service, as usual

All details confirmed by Iglu consultant at time of booking but dinner times now altered by Cunard and Iglu unable to change. Disappointing.

Our response:


I understand your disappointment on this occasion and I am sorry that you've not been provided with your preferred dining option. Whilst we are able to express your preference, we can't make any guarantees that the cruise line would be able to honour that. I am sorry if we gave you the impression otherwise.

Kind regards

Peter

Answered my emails and request very quickly I am delighted

service as good as ever

Excellent support throughout the booking process. Helpul, polite and not pushy.
Will use this service again.

Les was very helpfull and gave me different options