0203 848 3600

Over 1.5 Million Happy Cruise Customers

9 out of 10 Rated Excellent
ATOL Protected
02038483600
97% of our customers give us good ratings (29425 reviews)
Date Product Score Comment
05-Oct-2013

Guernsey Getaway from Southampton cruise on MSC Opera.

Customer service has been good but complicated transaction due to booking for multiple people has led to complications. Everytime I phone with the info required there is something else I need to supply leading to much hassle for me to sort!! Agent needs to be more succinct from the outset about info needed!!!!!

05-Oct-2013

Venice, Croatia, Montenegro & Amalfi cruise on Azamara Quest.

Everything I required in connection with our cruise was dealt with immediatly and most helpful in all aspects of our requirments and so easy to book. Thank you G.

05-Oct-2013

Pearls of the Adriatic cruise on Queen Elizabeth.

Katherine helped me such alot.I did not feel that anything was too much for her .I booked a cruise for my husband and me and also friends who would be coming over from Australia and who had cruised before with Cunard.She tied everything up quickly and was extremely pleasant and efficient

05-Oct-2013

Spain, Portugal & Morocco from So'ton cruise on Oceana.

Prompt answering of the phone_no queue!! Efficient response to my enquiries,
Very helpful.

05-Oct-2013

Italy, France & Spain cruise on MSC Sinfonia.

No problems,straight forward to deal with.

05-Oct-2013

New York to Southampton Special cruise on Queen Mary 2.

excellent service, BUT still waiting for an email to confirm booking.( Now 3 days later)

05-Oct-2013

Canary Islands Christmas from Barcelona cruise on Norwegian Spirit.

Each time we have booked with Iglu our service has been excellent. Staff are always very patient and understanding of all those silly little questions that we all feel we must ask, but most times already know the answers to. Whenever we want to cruise, Iglu is the first company we look for and we have never been unhappy with the service, it is in my opinion the best.

05-Oct-2013

Norway Fjord cruise on Azura.

It was fine except at the end of the transaction and payment it wouldn't go through although I had paid and I had to ring the company instead. She was very helpful but defeated the object of booking online.

05-Oct-2013

Christmas Northern Lights cruise on MS Nordnorge.

trying to book was a little difficult phone problems I am told.I got there in the end and i am looking forward to my tripand getting some information about it .

05-Oct-2013

Miami to Med & Cote D' Azur cruise on Azamara Quest.

From my initial telephone call to Les Whiting the service received was excellent, absolutely first class. One of my good friends always uses Iglu and on this occasion I decided to follow her good advice and my recommendation to anyone would be to use this Travel Agency before you do anything else. Congratulations Les on a job very well done.

Clare Harley

05-Oct-2013

Christmas & New Year Northern Lights cruise on Ms Richard With.

I have used Iglu several times in the past and would recommend them.

05-Oct-2013

Greek Isles & 2nts Venice/Mestre Stay cruise on Splendour of the Seas.

Fantastic service, very fast at getting back to me when I enquired about a holiday, gave me different options to ensure I got the holidays I wanted in. A price I could afford, staff very efficient and friendly especially Tiago and Tracey.

Many thanks so looking forward to our holiday.

Claire

05-Oct-2013

Panama Canal Grand Adventure cruise on Island Princess.

Did exactly as asked

05-Oct-2013

Northern Lights - Classic Round Voyage cruise on MS Nordkapp.

First dealing-seem efficient and very direct. Provided explanation when asked.

05-Oct-2013

Italy, France, Spain & Tunisia cruise on MSC Splendida.

The lady was very pleasant and patient during the booking process, however I did request first sitting for dinner and on my email confirmation it saids second. I will use them again if the deal is right.

05-Oct-2013

Mediterranean Discovey cruise on Queen Victoria.

Efficient and straightforward. Clear and concise information and available phone numbers if there is a need to contact or query. Email follow up confirming booking within an hour.

04-Oct-2013

Treasures of the Mediterranean cruise on Thomson Dream.

will definitely deal with iglu cruise again thankyou

04-Oct-2013

Dubai & Emirates cruise on MSC Lirica.

David was amazing.

04-Oct-2013

Mediterranean Celebration cruise on Queen Elizabeth.

frequently use this agent as always helpful and explain all i need to know

04-Oct-2013

Caribbean - Southampton to Barbados cruise on Ventura.

Always found iglu very professional. Many thanks once again to Les for all his help

04-Oct-2013

Atlantic Islands cruise on Aurora.

TRACY, WHO HELPED ME WITH MY BOOKING, COULD NOT HAVE BEEN KINDER OR MORE HELPFUL. I WAS RECOMMENDED BY A FRIEND TO USE YOUR COMPANY AND YOU HAVE LIVED UP TO THE RECOMMENDATION. THANK YOU, AND ESPECIALLY TRACY.

04-Oct-2013

Spain & France from Southampton cruise on Emerald Princess.

Efficient booking from knowledgeable agent

04-Oct-2013

Asian Capitals and the Magic of Vietnam cruise on mv Voyager.

Was disappointed, I was told the credit card charge would be £70 but would take £35 of booking as I couldn't deceit wether to pay by debit card due to the high cost, when the bill arrived it was £74.95 and nothing had been deducted . Now I am hoping that the holiday doesn't turn out to be disappointing.

On 04-Oct-2013 the customer changed their rating and added:
I do apologize as our sales representive has just refunded our £35 due to not realising and I was to quick not to give them a chance . Excellent customer service

04-Oct-2013

Spain, Italy & Corsica cruise on Azura.

My booking was dealt with in a friendly and efficient manner by Iglu.
Compliments to Laura. Thankyou., Reg Smith

04-Oct-2013

Mediterranean with Special 80s Pop Acts cruise on Oceana.

Good service, Easy to use, Have never had any problems in all the years I've used Iglu cruise. Even on their website.

Book with Confidence

We are ATOL Holders and members of ABTA for your financial protection.


Price Match Guarantee
Search Cruises
Your Shortlist

You do not currently have any cruises in your shortlist.


What our customers say


"I think your company is exceptionally good at looking after the interest of passengers both before and after their holidays and your help has been very much appreciated. I have sung your praises to my friends and I hope this will lead to many more bookings for you including more from me."

Ethel
(March 2018)

"I just want to thank you for making the changes to our upcoming cruise. You have enabled us to achieve exactly what we wanted."

Michael
(January 2018)


Read more feedback