Iglu Cruise | Feefo Reviews – Customer Feedback
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Over 1.5 Million Happy Cruise Customers

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97% of our customers give us good ratings (30082 reviews)
Date Product Score Comment
07-Nov-2013

Autumn Canary Islands from So'ton cruise on Queen Mary 2.

very helpful and made booking easy and quick

07-Nov-2013

Autumn Canary Islands from So'ton cruise on Queen Mary 2.

Great friendly service, and a good deal! thank - you.

07-Nov-2013

Dubai to Southampton cruise on Arcadia.

very pleased with the service from iglu

07-Nov-2013

Eastern Caribbean cruise on Azura.

Have used Iglu several times and have not experienced any problems.

07-Nov-2013

Mediterranean Gems cruise on Queen Elizabeth.

Very helpful staff who go the extra mile. This is the 3rd time I've booked with them and would definitely use them again.

07-Nov-2013

Italy & Croatia Fly Cruise cruise on Ventura.

Superb knowledge--understanding requirements--Putting you first-fully explained every step of the booking process,overall Brilliant

07-Nov-2013

Caribbean from Miami cruise on MSC Divina.

Responded well to questions.

07-Nov-2013

Greek Isles & Croatia cruise on Celebrity Silhouette.

I got quotes for what I wanted and I got the options priced up etc. I did need to be very specific, Iglu were not particularly pro-active . Telephone call were answered promptly but conversations felt slightly rushed. Then there were multiple emails and some confusion over charging. The demand for passport numbers to be submitted within 24 hours was not necessary or helpful

07-Nov-2013

Atlantic Coast / Iberia cruise on Aurora.

Courteous and very helpful.

07-Nov-2013

Southampton to New York Special cruise on Queen Mary 2.

This is the 3rd time I've used Iglu to book a cruise and as usual I received excellent service ( this time from Matt). Informative, efficient and helpful. Matt had to check on something for a flight and phoned me back when he said he would. This doesn't always happen with other travel companies.
I always look to Iglu first when booking a cruise.

07-Nov-2013

Eastern Caribbean cruise on Azura.

We have used Iglo before therefore we were happy to use them again happy onformitave telephone staff love all your weekly news letters hence this speciL offer cruise thanks.

07-Nov-2013

Mediterranean Gems cruise on Queen Elizabeth.

Never had problems with iglu. Just wish they could store my details on the system and reuse them when I rebook without having to repeat them every time.

07-Nov-2013

Southampton to San Francisco-Panama Canal cruise on Queen Elizabeth.

Great service, easy to book, delivered what i wanted,Good advice.
Well done David.Thank you.

06-Nov-2013

Winter Getaway cruise on Queen Mary 2.

We have used Iglu many times and always had excellent service.

06-Nov-2013

Christmas & New Year Northern Lights cruise on Ms Richard With.

Very efficient person on the telephone, dealt with booking extremely well

06-Nov-2013

Madeira, Canaries & Portugal cruise on Oceana.

So far everything has been very prompt and professional . excellent service from Les who phoned to take the booking

06-Nov-2013

Panama Canal from Los Angeles cruise on Norwegian Star.

I spoke with Robin at Iglu. I didn't quite know what I wanted, so he guided me clearly through the options and answered my queries fully and clearly. The paperwork came through quickly. Very satisfied.

06-Nov-2013

Mediterranean & Greece Odyssey cruise on Queen Elizabeth.

cruise booked very efficiently

06-Nov-2013

Spirit Of Iberia cruise on Thomson Majesty.

booking lady was the best ever, friendly and helpful

06-Nov-2013

Northern Adventure cruise on Queen Elizabeth.

Quick and easy booking made on web site. A very good deal obtained.

06-Nov-2013

Western Mediterranean cruise on Oceana.

Polite & patient agent (Chelsea).
Thank you

06-Nov-2013

Amsterdam & Antwerp Break cruise on Marco Polo.

Very impressed. Thanks to Eddie in Sales dept and Carol un customer care for your support.

06-Nov-2013

Mediterranean - Portugal, Spain & Ibiza cruise on Azura.

Our Sales Advisor 'Peter' was very helpful and efficient in finding us a decent deal. We could even ring him out of hours to book our cruise due to some of our party not being available during working hours to discuss and eventually book our cruise. He was very patient with us when trying to find out different prices for different cabins on different decks so we could get a good deal

06-Nov-2013

Canaries & Madeira Winter Warmth cruise on Braemar.

Very pleasant and efficient service

06-Nov-2013

Sunshine in the Canary Islands cruise on Braemar.

Very efficient so far.

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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