Iglu Cruise | Feefo Reviews – Customer Feedback
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Over 1.5 Million Happy Cruise Customers

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97% of our customers give us good ratings (30065 reviews)
Date Product Score Comment
30 Hour(s) ago

Baltic from Southampton cruise on Queen Victoria.

Lesley was extremely helpful and always rang back when she said she would. Excellent service

31 Hour(s) ago

Eastern Caribbean from Barbados to Southampton cruise on MSC Preziosa.

Used Iglu several times. Always a competitive price

32 Hour(s) ago

Canary Islands & Portugal from Southampton cruise on Iona.

I haven’t had any feedback from a problem which is over a week ago. They promise to ring back and they don’t. I am forever chasing them to sort the problem.

36 Hour(s) ago

Eastern Caribbean from Barbados to Southampton cruise on MSC Preziosa.

I dealt with Leighanne who was very proefessional. clear, understanding and helpful every time I had a conversation with her and did all she could to ensure that she held the 3 cabins for as long as she could to finalise the booking.

39 Hour(s) ago

Canaries & Iberia from Southampton cruise on Oceana.

the person I spoked to on the phone was not very good with booking the service was poor

14-Jul-2019

Canary Islands from Southampton cruise on Sapphire Princess.

Very helpful always book with iglu

14-Jul-2019

A New Years Dream from Tenerife cruise on Marella Explorer.

Another cruise booked with the assistance Les, as always an easy and pleasant experience.

14-Jul-2019

Eastern Caribbean from Barbados cruise on Azura.

I like the extra discount they give

14-Jul-2019

Spain & France from Southampton cruise on Explorer of the Seas.

The service was faultless from start to finish as has always been the case with Iglu staff that we have booked with before. Any questions were answered immediately & without fuss. Their prices are always very competitive too.

14-Jul-2019

Caribbean Transatlantic from So'ton cruise on Azura.

Always deliver 1st class service!

14-Jul-2019

Mediterranean Medley from Palma, Majorca cruise on Marella Dream.

Excellent booking service

13-Jul-2019

Portugal, the Azores & Tenerife from Southampton cruise on Celebrity Silhouette.

Great and efficient service

12-Jul-2019

Caribbean Breezes from San Juan cruise on Azamara Journey.

Error on confirmation for transfers. No details of flight numbers - had to ask for them.

12-Jul-2019

Western Mediterranean from Southampton cruise on Celebrity Silhouette.

I find you not helpful
I have requested some answers to my questions
I have paid for this cruise
Please phone me urgently *personal information removed by Feefo*
Thank you

11-Jul-2019

Mediterranean Adventure from Southampton cruise on Anthem of the Seas.

We have always booked through Iglu and would highly recommend them to anyone thinking of going on a cruise

11-Jul-2019

Mediterranean from Southampton cruise on Crown Princess.

could not speak to same member of staff a mix up about on board credit

11-Jul-2019

From the Nile to the Red Sea cruise on Livingstone.

I found them very helpful and any questions I asked they was there with the answer looking forward to our cruise and would reccomend Iglu anytime

11-Jul-2019

Funchal & the Canary Islands from So'ton cruise on Ventura.

Excellent service very quick

11-Jul-2019

Baltic Heritage from Southampton cruise on Crown Princess.

We were booking two cabins from two different locations the agent connected both with no problems and was helpful with all our requirements.

10-Jul-2019

Red Sea Quest from Naples to Dubai cruise on Marella Discovery.

not all information that was reqd was not available without requesting by phone, otherwise ok

10-Jul-2019

Norway & Iceland Discovery from Southampton cruise on Aurora.

The whole transaction, despite some complexities was completed with good advice and real professionalism.

10-Jul-2019

Western Mediterranean from Southampton cruise on Britannia.

I read online about Iglu before deciding to contact them. They answered all my questions and sent me a prompt quote by email. I booked online the following day and received confirmation emails of booking etc straight away and confirmation from P&O. So very good! I also rang them a few days later to ask them to put in a special request to P&O. Took a few minutes to speak to adviser but man was very helpful.

10-Jul-2019

Spain, Portugal & Guernsey from Southampton cruise on Ventura.

Top class service very informative

10-Jul-2019

Spain, Portugal & France from So'ton cruise on Ventura.

Was booking online but failed on the final payment step - annoying.
Started again over the phone then automated payment service failed. So manual payment was taken.
Probably took twice as long as I’d hoped

10-Jul-2019

Tropical Escape from Malaga to Jamaica cruise on Marella Discovery 2.

Very efficient offered good advice & service

I particular William is dealing with our holiday plans above & beyond helpful

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What our customers say


"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

Christina
(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

Gary
(February 2019)


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