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96% of our customers give us good ratings (30952 reviews)
Date Product Score Comment
12 Hour(s) ago

Caribbean Transatlantic from Barbados cruise on Britannia.

Very helpful

13 Hour(s) ago

Guernsey Break from Southampton cruise on Ventura.

Rang Iglu to book a cruise and Paul who we dealt with was friendly and informative. He told us the options we had for upgrading but there was no hard sell. Everything was plain sailing :-)

20 Hour(s) ago

Continental Coasts from Malaga cruise on Marella Dream.

Great efficient customer service. The agent was very polite and helpful she went through all details thoroughly.

22 Hour(s) ago

Spain & Portugal from Southampton cruise on Iona.

Friendly staff, easy to use website, great range of cruises on offer, this time is the fifth time I've booked with iglu and will def book with them again

22 Hour(s) ago

Hidden Baltic Treasures & Kiel Canal from Poole cruise on Astoria.

Quick and professional service given by agent

25 Hour(s) ago

Spanish Discovery from Southampton cruise on Iona.

Very helpful and clear. Worked out which cabin would be the best for us. Will definitely use them again.

38 Hour(s) ago

Baltic Cities from Southampton cruise on Ventura.

Actually booked cruise on board ship so didn't deal with Iglu direct.

38 Hour(s) ago

Canary Islands & Portugal from Southampton cruise on Iona.

The service was dealt with very quickly and I can look forward to going on the IONA. Very reasonable price to say she will be a new Ship and a Deluxe Balcony,plus on board spend as well.

41 Hour(s) ago

Adriatic Splendours from Naples cruise on Marella Discovery 2.

always been 5*

41 Hour(s) ago

Mediterranean Gems from Naples cruise on Marella Discovery 2.

great service really quick getting documents through in email

42 Hour(s) ago

Canary Islands & Madeira from Southampton cruise on Queen Victoria.

Top notch company. Very helpful and great prices. Will usr again.

43 Hour(s) ago

Baltic Capitals with St. Petersburg overnight from Southampton cruise on Queen Victoria.

Would recommend ,the help we had fromKelly, as I was talking on 2 phones at the same time.
Then booked our cruise.

43 Hour(s) ago

Western Mediterranean from Barcelona cruise on Celebrity Apex.

Waited over 3 hours listening to your music. Not good. 4 of your staff promised to call me back and didn’t. Now my confirmation is not correct either.

43 Hour(s) ago

Easter Italy & Corsica from Malta cruise on Oceana.

The website was eay to use but, whilst I expected a single supplement for the cabin, I was disappointed to have to pay for 2 flights and meals for 2 people. I also found the information onthe booking form sketchy


Autumn Fjordland from Tilbury cruise on Columbus.

As a cruise virgin, I was guided through the various stages, prior to making the booking. This was made both easy and without fuss. Providing that both my wife and myself enjoy the cruise (yet to be experienced) we will without doubt re-book future trips with this company, and recommend your services going forward.


Scandinavia with Charlie Dimmock from Southampton cruise on Crown Princess.

Used them before and chosen them again this time, the information I have received since booking has been comprehensive and has covered every aspect . The prices offered for the cruises are the draw and I would use them again.


Colourful Coasts from Tenerife cruise on Marella Explorer.

This review is for the booking of the cruise only. The price of the holiday was infact cheaper than going direct to TUI. The whole booking experience was hassle free and easy and was kept up to date with all the latest information that was needed.


Western Caribbean & Central America Adventure cruise on Braemar.

Exceptionally pleasant; highly knowledgeable; and very professional throughout. Thank you.


Spain, France & Italy from Southampton cruise on Britannia.

I thought the customer service was really superb explained everything to me as a first time cruiser i can't give a 5 star as I haven't been on the cruise as yet so will wait and see if it is as good as it seems.


Azores, Madeira & Portuguese Highlights from Bristol cruise on Marco Polo.



Spain, France & Italy from Southampton cruise on Britannia.

It was quick and informative, the young lady helped us find the cabin we would be most comfortable with.


Caribbean Transatlantic from Southampton cruise on Azura.

In the last week I have spoken to three lovely ladies from Iglu. Each one was very helpful and answered all my questions. We booked on Friday night after a very lengthy chat in which Charlotte (I think) was an absolute gem and was extremely helpful.


Bruges & Channel Islands Sampler from Southampton cruise on Crown Princess.

invoiced for more money than quoted,till waiting resolution


Baltic Capitals with St. Petersburg overnight from Southampton cruise on Queen Victoria.

I always use them. Their website is the best and so easy to book online.


British Isles Discovery from Tilbury cruise on Columbus.

Very good service as always. Rich was very helpful and very friendly.

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What our customers say

"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "

(March 2019)

"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "

(February 2019)

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