Lesley was extremely helpful and always rang back when she said she would. Excellent service
Used Iglu several times. Always a competitive price
I haven’t had any feedback from a problem which is over a week ago. They promise to ring back and they don’t. I am forever chasing them to sort the problem.
I dealt with Leighanne who was very proefessional. clear, understanding and helpful every time I had a conversation with her and did all she could to ensure that she held the 3 cabins for as long as she could to finalise the booking.
the person I spoked to on the phone was not very good with booking the service was poor
Very helpful always book with iglu
Another cruise booked with the assistance Les, as always an easy and pleasant experience.
I like the extra discount they give
The service was faultless from start to finish as has always been the case with Iglu staff that we have booked with before. Any questions were answered immediately & without fuss. Their prices are always very competitive too.
Always deliver 1st class service!
Excellent booking service
Great and efficient service
Error on confirmation for transfers. No details of flight numbers - had to ask for them.
I find you not helpfulI have requested some answers to my questionsI have paid for this cruisePlease phone me urgently *personal information removed by Feefo*Thank you
We have always booked through Iglu and would highly recommend them to anyone thinking of going on a cruise
could not speak to same member of staff a mix up about on board credit
I found them very helpful and any questions I asked they was there with the answer looking forward to our cruise and would reccomend Iglu anytime
Excellent service very quick
We were booking two cabins from two different locations the agent connected both with no problems and was helpful with all our requirements.
not all information that was reqd was not available without requesting by phone, otherwise ok
The whole transaction, despite some complexities was completed with good advice and real professionalism.
I read online about Iglu before deciding to contact them. They answered all my questions and sent me a prompt quote by email. I booked online the following day and received confirmation emails of booking etc straight away and confirmation from P&O. So very good! I also rang them a few days later to ask them to put in a special request to P&O. Took a few minutes to speak to adviser but man was very helpful.
Top class service very informative
Was booking online but failed on the final payment step - annoying. Started again over the phone then automated payment service failed. So manual payment was taken. Probably took twice as long as I’d hoped
Very efficient offered good advice & serviceI particular William is dealing with our holiday plans above & beyond helpful
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What our customers say
"I booked a Fred Olsen cruise with IGLU last month and was so impressed by the service I received. The staff member I spoke to was Kimberley and she was exemplary. Capable, kind, professional, patient, friendly and knowledgeable. She went through every step of the way calmly and thoroughly. IGLU were recommended to me by friends and I have no hesitation in passing the recommendation along. Well done IGLU and thank you. "
"So easy to deal with, I studied the Cruise I wanted, did my research with different company's and returned to Iglu. I had three quotes matching Iglu’s cost, but with one phone call they beat the price themselves by £40 without me even asking, how easy was that! "
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