Cruise with Confidence - Covid-19 Updates - Flexible Cancellations - Future Cruise Credits
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Cruise with Confidence: What our customers say about us

cruise with confidence

 

Our Staff

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"Professional, friendly and polite conversation easy to book, very helpful and knowledgeable and very good prices. Thank you Clare G!"

Steve, 14th September 2020,
via Trust Pilot

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"Excellent personal attention and very clear explanations which are invaluable at a time like this. The staff are exceptionally pleasant and very customer focused. I would recommend this company."

Eddie, 14th September 2020,
via Trust Pilot

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"Very helpful and friendly agent who answered several queries for me. Excellent customer service."

Marianne, 5th September 2020,
via Feefo

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"Excellent service! Phoned recently on two occasions to change my cruise booked for January. Both agents I spoke to were so pleasant and professional- well impressed. "

Brenda, 4th September 2020,
via Feefo

23rd August 2020, via Email

I would just like to say how good we have found Kelly, with regards to our cancelled cruise and then booking another cruise for us for 2021. Very friendly and helpful person. With staff like this , you should be more than happy. We shall certainly use Iglu, and hopefully Kelly, again.

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"Excellent service from the Iglu Cruise advisor, they searched for the best deal for myself and family and gave a best quote that saved us money. Highly recommend and would definitely use again."

Amanda, 18th August 2020,
via Feefo

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"Always excellent service and always goes the extra mile to give customers what they want. Very friendly and informative."

Lynne, 17th August 2020,
via Feefo

Julie, 11th August 2020, Received by Email

I am extremely grateful for everything you have done for me, at such a busy time, especially calling/communicating when you said you would. I am very impressed with your professionalism. Stay safe and keep up your sterling work.

25th June 2020, Received by Email

Just thought I’d drop you a line to express our appreciation of the service which Sue has afforded us through the crisis. Her attention to our needs as customers - just 2 amongst many - has been exemplary throughout. Especially when we were anxious about receiving a refund from P&O. She chased through their channels and we got the answers we needed!

Obviously, in the current circumstances, nobody really knows how this thing is going to pan out. But, assuming some semblance of normality returns in a few months, rest assured we shall be back to you to book another cruise as soon as one attracts us (obviously, living near Malta, we would like anything attaching to Valletta!).

Mavis, 14th June 2020, Received by Email

Just a note to say thank you to you all for the help and support you have provided over the last few months, you have all worked so hard over what must have been very difficult times for you.

I was so disappointed at not being able to cruise this year, but am pleased to let you know that I have received a full refund cheque from P&O for my cancelled cruise.

I look forward to being able to cruise again when all this has settled down, and when the time is right will be contacting you again to book my next cruise.

Again, many thanks and stay safe.

 

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"We have booked many holidays with Iglu and have always found them very helpful and responsive. They are also good value."

Irene, 24th June 2020, 
via Feefo

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"Brilliant, friendly and speedy service, even with the problems caused by lockdown due to the pandemic."

24th June 2020,
via Feefo

 

Easy and Reliable Booking

 

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"I find this company very efficient in making a reservation in exact accordance with my specification. Cruising can be very expensive for solo travellers but this company always makes an effort to ensure I get the best deal available at the time.

14th September 2020,
via Trust Pilot

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"Professional, friendly and polite conversation. Easy to book, very helpful and knowledgeable, and very good prices.

Steve, 14th September 2020,
via Trust Pilot

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"Used you before and never had a problem. Would highly recommend as always a good price for our cruise."

20th August 2020,
via Trust Pilot

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"The cruise was booked very easily and the service given was excellent."

Michael, 11th August 2020,
via Feefo

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"I was extremely impressed at the way my enquiry was handled. The lady I spoke to went out
of her way to assist me and we have booked a fantastic holiday thanks to her efforts."

Barry, 21st June 2020,
via Feefo

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"Booking was easy and straightforward. Prices are competitive and the service was good."

Christine, 23rd June 2020,
via Trust Pilot

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"Very helpful and knowledgeable...friendly and easy to talk to."

David, 21st June 2020,
via Feefo

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"I have had a very good experience booking with Iglu Cruise and would happily book with them again."

22nd June 2020,
via Trust Pilot

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"Third booking with Iglu and each time they have been very friendly and helpful and always provide an excellent service."

Barbara, 19th June 2020,
via Trust Pilot

 

Cruise Rebooking

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"Friendly and helpful response by phone when rebooking our cancelled Marella cruise for a date next year instead. We were able to secure a suite with a nominal balance to pay. We also asked about re-booking a cancellation with another company and the agent kindly passed us on to an expert who dealt with that cruise line to ensure we got the best service. Excellent customer care as always."

Diane, 11th September 2020,
via Trust Pilot

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"Knowledgeable, professional and friendly representative who handled my booking. I've booked cruises through Iglu before and they recently transferred two of them which were cancelled with no issues."

Ian, 12th September 2020,
via Trust Pilot

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"The lady was very helpful and understanding that we wanted to change our cruise booking for a later date. This was done very successfully with no problems."

Tina, 19th August 2020,
via Trust Pilot

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"Immediate and satisfactory outcome to my request to change my cruise booking.;

Julle, 18th August 2020,
via Trust Pilot

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"Such a relief to be able to defer my 2020 cruise to 2021 with no trouble at all.
Very helpful and friendly chap."

Carole, 26th June 2020,
via Trust Pilot

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"Prompt service from very helpful staff. Iglu kept us updated when our cruise was cancelled due to Coronavirus and 
were helpful when it came to booking another cruise for 2021."

18th June 2020,
via Feefo

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"Excellent service regarding rebooking our cancelled August cruise until next year.
We now have a drinks package included with no extra cost along with gratuities and service charges so nothing to grumble about."

24th June 2020,
via Trust Pilot

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"The agent I spoke to was very helpful and friendly. She phoned me back as she said she would 
to make the whole rebooking process less stressful. Well done Iglu."

Elaine , 22nd June 2020,
via Trust Pilot

 

Refunds

30th July 2020, Received by Email

I would like to thank you personally for quickly and efficiently sorting out my refund. I was most impressed with the very professional response in your e-mail and the high quality of service provided - a very sure way to retain us long standing loyal customers. We have been able to apply your voucher to a new booking we have made today for an exciting cruise to Santiago.Thank you once again for your help in this matter.

Tony, 29th July 2020, Received by Email

I'd just like to say thank you on behalf of myself and friends for the refund of our money. As a matter of interest, I am now in communication with your sales team about another cruise next year for our group.

23rd July 2020, Received by Email

I’ve just received my full refund from Iglu for my cruise cancelled by Cunard a couple of hours before boarding QM2. Your customer relations employee Paul has been absolutely exemplary in all aspects of contact with us. He has been very straightforward and absolutely honest with all his communications, and has told it as it is, without any exaggerations regarding the whole process. It has been a pleasure to have Paul to turn to during this very difficult time. If we use Iglu to book any of our future cruises then Paul would be our go to person to sort it all out for us.

21st July 2020, Received by Email

I am sending you this email to let you know that I have received the refund for the cruise I had to cancel due to the virus situation. I would like to thank you for your assistance in this matter, and I ask that you pass my gratitude on to both Olivia and Lori, whom I had spoken to on the phone over the past two weeks. At a time when you must have been inundated with enquiries and complaints from disappointed customers who had cruises cancelled, I appreciate your help and courtesy in resolving this issue.

22nd July 2020, Facebook

Thank you so much, I received my refund this morning. So relieved. It has given me confidence to book again with you in the future.

18th July 2020, Received by Email

May we say thank you for your persistence and managing the process to provide the full refund which we received today. Although the circumstances of the cancellation were not within any of our capacity to control, we have been extremely pleased with the commitment of Iglu to honour their obligations and provide a full refund. We look forward to booking many future holidays with Iglu as the travel restrictions ease and the opportunity to take exciting new journeys gradually moves back to being normal.

Bob and Lynn, June 2020, Received by Email

Just to say thank you for sorting out the Refund on our May 2020 booking… We are truly gutted on losing these two cruises but hopefully we can make up for this next year. Thanks again for yours and obviously all at Iglu's help, hope we haven't been too much of a pain.

May 2020, Received by Email

I know that you are all very busy and don't really have time for ready frivolous emails but I am hoping that you might find the time.

I have just received confirmation that my refund has been paid back to my card. I just wanted to let you know that this is very, very much appreciated in these financially challenging times and really helps to ease the pressure.

Rest assured I will be returning to book another cruise with Iglu as soon as I can - we have booked several with you in the past, but you have really earned our loyalty for the future.

20th May, Received by Email

I have just received my cruise refund and I would just like to thank you all at Iglu. Once this dreadful virus is over and we can safely cruise again we will definitely be booking through you.

21st April, Received by Email

I just wanted to thank everyone for getting the holiday refund through to me as quickly as possible. Good luck to everyone at Iglu and I hope it is not too long before I can be making a booking through your company again.

For more information, please see our main reviews page.

Are you rebooking a cancelled cruise due to Covid-19?