Cruise with Confidence - Covid-19 Updates - Flexible Cancellations - Future Cruise Credits
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Cruise Lines Flexible Cancellation Policies

cruise with confidence

Many cruise lines have temporarily introduced flexible cancellation terms to give passengers more confidence in booking their cruise in the current climate.

These new policies are designed not only to protect guests who have already booked a cruise, but also to give you the confidence to go ahead and book your cruise, with the peace of mind that you won't lose out, should you decide to reschedule for any reason.

These policies are temporary and may be adjusted at any time. We will update this page with any changes as we become aware of them. Last Update: Wednesday 30th September 2020, 11:32am

For existing bookings, these policies apply only to the cruise element of bookings where Iglu Cruise are the tour operator of the holiday.

If you have a query regarding an existing booking please email our dedicated changes team: customercare@iglu.com.

For information on how cruise lines are individually taking measures to ensure the health and safety all guests in the aftermath of Coronavirus, see our Reassurance and FAQs pages. For all other Covid-19 information, please see our Coronavirus hub page.

 

Cruise Lines' Flexible Cancellation and Rebooking Coronavirus Policies

(Cruise lines are listed in alphabetical order)

 

Azamara

Future Cruise Credit

Guests have up to 48 hours before sailing to cancel and receive a 100% Future Cruise Credit to use toward any sailing through to 30th April 2022.

Lift and Shift

Allowing guests wanting to take the same cruise the following year, for the same price, and with the same promotion. Simply make this change by 30th November 2020.

  • Moved within the original same 4 week period of their original cruise date, same time next year
  • Same itinerary type, sailing length, cabin category
  • The decision to reschedule a booking for same time next year can only be made once and must be done by 30th November 2020

Best Price Guarantee

If the fare on your sailing is reduced or the promotion gets better, contact us and we’ll honour your choice right up to 48 hours before sailing.

  • Not applicable to group or net rates
  • Guests may change their offer as many times as they desire up to 48 hours before sailing
  • For bookings within final payment, any amounts owed will be refunded in the form of nonrefundable Onboard Credit. For bookings outside of final payment any amounts owed will be refunded to form of original payment

 

Carnival

Guests who choose to keep their booking for departures until 31 May 2020 will receive the following Onboard Credit (OBC) amounts:

  • $100 per cabin for 3- and 4-day cruises
  • $150 per cabin for 5-day cruises
  • $200 per cabin for 6-day and longer cruises

For guests who booked prior to 6th March 2020, if you decide to change plans, Carnival will allow those booked on sailings between now and 31st May 2020 to transfer existing bookings to a new date and receive 100% FCC (Future Cruise Credit) of the cancellation fees (FCC valid until 31st March 2021)

  • Guests booked on sailings departing between 9th and 31st March 2020 can move your booking to a future date up to 3 days before sailing.
  • Guests booked on sailings departing between 1st April and 31st May 2020 can move your booking to a future date by 31st March 2020.

The FCC must be used for a sailing departing by 31st March 2021.

The following individuals will temporarily not be allowed to sail:

  • Guests who have been hospitalised in the last two months for, or have a history of, severe or chronic medical conditions.
  • Per CDC, chronic conditions are defined as an illness persisting for a long time or constantly recurring, such as diabetes, heart, kidney or lung disease, suppressed immunity (i.e., active cancer, taking steroids) or require oxygen for any reason.
  • Guests who are 70 years and older, will be required to present a doctor's "fit to sail' letter at check-in, confirming they do not meet any of the health/medical criteria.
  • If your clients are unable to present this letter, they will not be allowed to cruise.
  • Guests who have been to or traveled through China, Hong Kong, Macau, South Korea, Italy, Iran, Japan, Singapore in the last 20 days prior to embarkation.
  • Guests who have been in contact with another person diagnosed with or tested for COVID-19.

Any customers who meet any of the above criteria must cancel their reservation and may select one of the following options:

  1. Receive a 100% Future Cruise Credit (FCC). In addition, your clients will also receive a future onboard credit - US$300 per stateroom if they were scheduled to sail on a cruise of 5 days or less; US$600 per stateroom if they were scheduled to sail on a cruise of 6 days or longer - when they rebook their future cruise.
  2. Receive a cash refund, to be processed to the original form of payment within 90 days.

 

Celebrity Cruises

Future Cruise Credit

Guests have up to 48 hours before sailing to cancel and receive a 100% Future Cruise Credit to use toward any sailing through to 4th May 2022.

Lift and Shift

Allowing guests wanting to take the same cruise the following year, for the same price, and with the same promotion. Simply make this change by 30th August 2020.

  • Moved within the original same 4 week period of their original cruise date, same time next year
  • Same itinerary type, sailing length, cabin category
  • The decision to reschedule a booking for same time next year can only be made once and must be done by 30th August 2020

Best Price Guarantee

If the fare on your sailing is reduced or the promotion gets better, contact us and we’ll honour your choice right up to 48 hours before sailing.

  • Not applicable to group or net rates
  • Guests may change their offer as many times as they desire up to 48 hours before sailing
  • For bookings within final payment, any amounts owed will be refunded in the form of nonrefundable Onboard Credit. For bookings outside of final payment any amounts owed will be refunded to form of original payment

 

Celestyal

Customers are able to alter their plans up to 7 days before the sailing date without incurring cancellation fees up to 30th June 2020 and will receive a 100% Future Cruise Credit that can then be applied towards a 2020 or 2021 cruise.

Alternatively, guests who wish to continue with their current holiday plans and don’t change from now through to 30th June 2020, will receive a special onboard spending credit of up to 100 Euros for seven-night cruises.

 

Cruise and Maritime Voyages

Cancelled Cruises departing between 13th March and 24th April 2020

Please note that your 125% future cruise credit voucher will be extended to book by 31st December 2020 and will now be valid for any available cruise departing until 31st December 2022.

Cancelled Cruises departing between 25th April and 24th May 2020

If affected, you will be sent a 125% future cruise credit voucher. The voucher is valid for any cruise departing until 31st December 2022 and can be redeemed at any time until 31st December 2020.

Cruises departing between 25th May and 31st August 2020

You can cancel your cruise up to 7 days prior to departure and receive a 125% future cruise credit voucher, provided you have paid in full. The voucher is valid for any cruise departing until 31st December 2022 and can be redeemed at any time until 31st December 2020.

This flexible cancellation/transfer policy also applies to new bookings based on 100% future cruise credit voucher on monies paid.

If you do not want to pay your full balance, you may cancel at 90 days prior to departure and receive a future cruise credit voucher equal to the value of the deposit or whatever amount you have paid. The voucher is valid for any cruise departing up until 31st December 2022 and can be redeemed at any time until 31st December 2020.

Please note:

  • Cruise must be paid in full by the required date
  • Once rebooked, 100% cancellation fee will apply to the new booking
  • New cruise must be the equivalent value of the original booking or higher
  • If new booking is of a higher value (after the credit is applied), the supplementary cost to apply
  • One name change permitted – up to 14 nights prior to sail date

 

Costa

Rebook on an alternative sailing without any cancellation fees up to 48 hours before departure and receive the full cost of your cruise fare in the form of a future cruise voucher as well as the following onboard credit amounts.

  • Inside cabin - 100 Euro
  • Outside cabin - 150 Euro
  • Balcony cabin - 200 Euro

 

Crystal Cruises

For cancellations made on or before 31 days prior to departure date, the applicable cancellation penalty will be issued in the form of a future cruise payment valid on Ocean, River, Yacht and Expedition voyages embarking on or before 31st December 2021.

These new cancellation guidelines apply only to active bookings and new bookings made prior to 30th April 2020.

If a cancellation is made 30 days or less prior to departure date, standard cancellation penalties apply with no future cruise payment and no refund of any amount.

 

Cunard

Prior to the balance due date you can:

  • Transfer your booking to any Cunard voyage currently on sale.
  • Transfer your booking to a voyage of higher or lower value.
  • Transfer your booking an unlimited number of times.
  • Transfer your bookings free of charge.

 

Disney Cruise Line

Disney Cruise Line has introduced cruise date flexibility, meaning that guests who have booked a cruise before August 31st 2020 with a departure date on or before March 31st 2021 will be able to change their sail date up to 15 days before the scheduled embarkation. The new sail date must be before April 1st 2022.

 

Emerald River Cruises

All guests with a booking to depart from 1st July 2020 and guests considering a booking after that date, have the option to transfer their booking to an alternate date without an Emerald Waterways fee, up to 30 days prior to departure. Emerald Waterways will waive all cancellation fees with the value of the booking applied as a Future Travel Credit and we will review the timing for the full payment when rebooking. Please note, if you choose to cancel, there may be third party fees applicable, which will be at the guests’ own expense.

 

Fred. Olsen

Booking Reassurance Guarantee

If you have a 2020 cruise booked, you can now transfer to any 2020, 2021 or 2022 sailing as long as you give at least 14 days notice prior to the departure date.

This applies to both new and existing 2020 bookings, and both Ocean and River cruises.

 

Great Rail Journeys

Those who have booked a Great Rail Journeys between 1st August 2020 and 31st October 2020 with a departure date in 2021 will be able to transfer their cruise to a new 2021 date. Guests will be able to change the date of their cruise up to and including 18th December 2020.

 

Holland America Line

Holland America Line have introduced the Short-Term Cancel Policy for bookings made through 31st July 2020 and departing between 6th March 2020 and 31st July 2020, with the option for customers to cancel their booking (new or existing), with a minimum of 48 hours cancellation notice prior to departure date.

Any cancellation will receive a Future Cruise Credit (FCC) for the amount of their cancellation fees that can be used for another cruise in 2020 or 2021. The FCC must be booked by 31st December 2020. FCCs are nonrefundable, non-transferable and do not have to be used on the same destination that was cancelled. HAL have also given you longer to make final payment on June 2020 sailings. For all June departures, final payment will now be due 60 days prior to the sailing date.

 

Hurtigruten

To help guests feel secure when booking their next cruise holiday, Hurtigruten have introduced their Book With Confidence Policy. Guests who book a cruise departing in 2021 or 2022 between 1st September 2020 and 31st October 2020 will be able to cancel for any reason and receive a refund within 14 days, minus a small cancellation fee. For sailings between January and September 2021, guests must cancel at least 90 days before the cruise, and at least 180 days prior to departing for cruises sailing between October 2021 and December 2022.

 

Marella

If you have an existing booking booked before 17 March 2020 and are travelling on or before 31st July 2020, you can amend for free to any available alternative sailing that’s currently on sale. If you choose a holiday that’s cheaper than the one you originally booked, we’ll refund you the difference. If you choose a holiday that’s more expensive than your original booking, you’ll need to pay the difference in price. You can make a change free of charge until seven days before your original departure date. This policy is in place until 31st May 2020.

 

MSC Cruises

Sailings up until 30th September 2020 can rebook on cruises sailing up to 31st December 2021 within any geographical area. This also applies if you are a UK/Irish customer who has been impacted by FCDO advice but has not had your cruise cancelled by MSC. The deadline is 96 hours before departure for fly cruises and 48 hours if your package is cruise only.

 

Norwegian Cruise Line

Norwegian Cruise Line's Peace of Mind Policy means that guests who have a voyage up to and including 31st October 2021 which was booked and deposited by 30th September 2020 have the option to cancel and receive 100% Future Cruise Credit. Those with a cruise departing in 2020 may cancel up to 48 hours before embarkation, while those with departure dates between 1st January and 31st October 2021 can cancel 15 days before embarkation. The 100% FCC can be used on cruises with a departure date up to and including 31st December 2022.

NCL have advised anyone over the age of 70 not to cruise. However, should you wish to continue, you must provide a medical certificate prior to embarkation. To access the form, please click on the following link:

https://www.ncl.com/sites/default/files/Certificate-of-Medical-Fitness-to-Travel-form.pdf

This easy-to-complete form must be signed by a licensed medical professional and be dated no more than seven days prior to the date of embarkation or seven days prior to the start of your travels if traveling for more than seven days before a voyage.

Those who do not present the form will be denied boarding and will be issued a future cruise certificate for the value of their cruise.

This health and safety policy update is being implemented immediately across NCL ships that embark or disembark in a U.S. port.

 

Oceania Cruises

Oceania Cruises have introduced their new Travellers Assurance Programme. With this, guests can now have total peace of mind knowing that should they need to cancel for any reason, they will not lose out.

Guests may cancel up to 48 hours prior to cruise departure and will receive a Future Cruise Credit equal to 100% of the cruise fare paid.

  • Valid for all existing reservations for voyages departing from 10th March 2020 through 30th September 2020
  • Valid for all new reservations until 30th April 2020 for voyages departing from 31st March 2020 through 30th September 2020
  • Future Cruise Credit must be redeemed within one year of issue and travel must commence by 31st December 2021

 

P&O Cruises

All Bookings departing on or after 16 October 2020

Guests sailing on or after 16th October 2020 can take advantage of our free flexible transfer policy up to 90 days prior to their holiday. This means that for Select Price or Early Saver bookings sailing on or after 16th October 2020, guests can transfer their booking free of charge to any P&O Cruises holiday currently on sale (of higher or lower value), transfers can be made an unlimited number of times.

 

Princess

New Cancellation Policy

Cruise with Confidence - For customers who have bookings sailing until 10th May 2020, you can rebook on an alternative sailing and receive a generous Future Cruise Credit as below.

  • Sailings departing 12th March to 25th March - 225% FCC
  • Sailings departing 26th March to 8th April - 175% FCC
  • Sailings departing 9th April to 10th May - 150% FCC

Cancel up to 48 hours prior for cruises sailing between 11th May and 31st July 2020 to receive a 100% FCC

Cancel up to 30 days prior for cruises sailing between 1st August and 15th October 2020 to receive a 100% FCC

Beginning 16th October 2020, the final payment date returns to the published policy as before.

 

Regent

If departing between 10th March and 30th September 2020, cancel up to 48 hours prior to sailing and receive 100% FCC (based on cruise fares excluding air/concierge collection arrangements, valid until 31st December 2022)

 

Royal Caribbean

Future Cruise Credit

Guests have up to 48 hours before sailing to cancel and receive a 100% Future Cruise Credit to use toward any sailing through to 30th April 2022.

Lift and Shift

Allowing guests wanting to take the same cruise the following year, for the same price, and with the same promotion. Simply make this change by 30th November 2020.

  • Moved within the original same 4 week period of their original cruise date, same time next year
  • Same itinerary type, sailing length, cabin category
  • The decision to reschedule a booking for same time next year can only be made once and must be done by 30th November 2020

Best Price Guarantee

If the fare on your sailing is reduced or the promotion gets better, contact us and we’ll honour your choice right up to 48 hours before sailing.

  • Not applicable to group or net rates
  • Guests may change their offer as many times as they desire up to 48 hours before sailing
  • For bookings within final payment, any amounts owed will be refunded in the form of nonrefundable Onboard Credit. For bookings outside of final payment any amounts owed will be refunded to form of original payment

 

Saga Cruises

Ocean: customers that are booked on a cruise for 2‍0‍2‍0 that is still planned to depart, and are outside the balance due date, can amend to an alternative sailing at a confirmed later date free of charge.

River: customers can transfer their river cruise with no cancellation fee to an available alternative between September 2‍0‍2‍0 to December 2‍0‍2‍1. You will also receive an added credit of £100pp off any river cruise.

 

Scenic and Emerald Yachts

If departing from 1st June 2020 onwards, transfer for free to an alternative sailing up to 30 days prior to departure.

 

Seabourn

For existing and new bookings made up to 31st July 2020, guests may cancel up to 48 hours prior to departure and receive a 100% future cruise credit of any payment already made to Seabourn and currently within cancellation fees. Guests receiving a future cruise credit will have until 31st December 2020 to rebook on any available sailings departing prior to 31st December 2021.

In addition, for bookings departing between 1st August 2020 and 15th October 2020, the original “Book with Confidence” policy is still valid, whereby guests are able to cancel up to 30 days prior to sailing and receive a 100% future cruise credit of any monies paid to Seabourn and currently within cancellation fees.

 

Silversea

If departing between 3rd March and 31st May 2020, you can cancel up to 48 hours prior to sailing and receive FCC for the cruise portion of your booking.

If departing between 1st June and 31st December, you can cancel 30 days prior to departure and receive a full cash refund* for all monies paid on the cruise portion.

*Cancellation within 30 days leads to losing full cost of booking as well as customary admin fee.

 

Uniworld

If your cruise is not officially suspended but you wish to cancel, guests can rebook with price protection for 2020 or 2021 departures (like for like, excluding September), and receive an FCC for the penalized amount to be used in 2020, 2021 or 2022 departure.

 

Viking

We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. The temporary Viking Risk Free Booking Policy allows you to change or cancel your cruise date up to 24 hours before the planned departure. This policy covers all Viking reservations that are made by 30th April 2020.

This temporary exception to Viking's standard booking terms is applicable to two groups of guests:

  1. All guests with reservations made prior to 8th March 2020, inclusive of all itineraries and years of departure.
  2. All guests who make a new reservation through 30th April 2020. This includes reservations for all departure dates and products currently available for sale.

Those who are covered by the temporary exception to the standard booking policy can change their cruise date or cancel their cruise at any time up to 24 hours before their planned departure, without incurring fees. In either case you will be issued a voucher for future travel valid for 24 months, which can be used on a new reservation for any river, ocean or expedition cruise.

Notification of intent to change or cancel your cruise reservation must be received as follows:

  • If you have flights arranged by Viking, it must be received at least 24 hours prior to the time of your flight’s departure.
  • If you have arranged your own flights, it must be received at least 24 hours prior to the time of embarkation of the cruise or your hotel check-in, whichever is first.

All change or cancellation fees incurred will be reimbursed in the form of a Future Cruise Voucher. Future Cruise Vouchers may be used toward a new reservation for any future river, ocean or expedition cruise and will be valid for 24 months from issuance.

 

Virgin Voyages

Scarlet Lady’s inaugural sailing season has been postponed until 15th July 2020, with her maiden voyage now taking place on 7th August 2020. The cruise line are offering several options for customers booked on these impacted sailings.

  • Double Your Value - 200% in Future Voyage Credit which you can apply to another sailing, rather than a refund. That’s double the value of your existing voyage fare.
  • Extra Onboard Credit - If you use your Future Voyage Credit before 30th June 2020, we'll sweeten things even more, with up to $500 in onboard credit.*
  • Full Refund - A full refund of your voyage fare along with a Future Voyage Credit equal to 25% of the booked voyage fare to be used on a future sailing.

*Your onboard credit amount will be based on the cabin you select. Suites: $500, Sea Terraces: $300, and Sea Views or Insiders: $150.

 

Are you rebooking a cancelled cruise due to Covid-19?

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Are you rebooking a cancelled cruise due to Covid-19?