Prior to boarding, guests must complete an obligatory health questionnaire online and once at the embarkation terminal , there will be temperature checks, as well as a Covid-19 test for those over the age of six. Check-in will be done online, and when boarding guests must wear a mask.
Onboard and Ashore
With social distancing being so important, Costa have reduced the capacity of their ships, and will allow fewer guests in public areas and on shore excursions. Restaurants will also be adapted so there is more spacing between tables and seating, and table service instead of buffets. Signs throughout the ship will remind guests to always stay a safe distance from one another, and hand sanitiser dispensers will be conveniently located onboard.
On top of their already high standards, Costa Cruises will increase the frequency of cleaning and disinfection, including public areas multiple times a day, cabin deep cleans before each cruise and further cleaning each day.
While entertainment will still be dazzling, Costa Cruises have made some changes. Theatre occupancy will be reduced by 50%, with guests required to wear masks and check in and out. However, the shows will be performed several times so there's no need to worry about missing out.
To ensure crew safety, they will have their temperatures taken before and after each sailing, be equipped with PPE and be fully trained in safety procedures.
Should anyone become ill onboard, each ship has a medical centre with doctors and other healthcare professionals on hand.
6 - Excellent This cruise was amazing from start to finish. The crew just couldn’t do enough for you and smile from ear to ear all the time. The entertainment on the ship was fabulous and the food was delicious. I simply can’t fault the entire cruise . I can’t wait to book up again!
It was overall a good cruise, most of the food was okay as the the cruise was 499 each. It was cheap food but the cooking was good. Buffet restaurant was ok. I think the Italians probably like the food on deck 3, Otto E Mezzo Restaurant, a sit down waiter service restaurant, you had to pay for water, then charged for waiter service. The food was horrible. Variety was ok on deck 9, but not 5 star. I quite liked the Salmon though, and The head chef and Head waiter were excellent. Here the water was free as was tea and coffee. There were 5 places to see on excursions, but the beach was cancelled, and also rained in Barcelona. So don't bother with April although prices are more possibly for later months. Our steward on Deck 6 was very good and polite. He was from the Philippines. Most of the the staff were friendly and always smiled, there were a few robots. Best not to book with Iglu cruises, go direct, as we were not on the list of the Costa rep and so he let the coach go, luckily we found him by chance and he managed to stop the coach. We had to pay for transfer, although we are refunded now. So I needed a strong coffee at the motorway stop. A refund is ok, but no other compensation from a no reply email. I ll try another cruise agent or go direct next time, although my wife will take some convincing after Otto Mezzo Restaurant and nearly missing the transfer. The entertainment staff, it had to be said saved the day, they were excellent and were very good to my son, especially two girls who called him Spiderman. They deserve a medal. The main lead singer was a proper showman.
Second cruise and left feeling disappointed !! Muster station was so noisy we couldn't here what was being said and no member of staff did anything to quieten people . Some pool side bar staff were not friendly, sewage smells on deck and outside theatre, everyone was rushing for food and for the lifts, Food was not as good as the first ship . We were treated badly by a member of costas staff and have been complaining since the incident and back home and they will not do anything to justify the bad treatment we received . We will not cruise with Costa again due to very bad customer service ( waiting weeks for a reply ) and the fact they did not take out complaint seriously .
This was our second cruise where we travelled for one week inthe western mediteraen from the 31.06.15. The ship was fabulous, better than expected, the cabin staff were excellent and the room was regularly cleaned. The entertainment was good with a variety of acts catering for all tastes. The restaurant food was superb even if sometimes we did not know quite what to expect, occassionally ordering food that was not to our liking, but that in my view is all part of the experince. One criticsm which was not the fault of the cruise was to do with the excursion we had to Rome. Which was delayed by passengers causing us to have a reduced amount of time in the city. Plus we were unaware that we would have to travel by coach to Rome which took approximately 1 1/2 hours so this dramatically reduced our time in the city. Most of the passengers on baord were from other countries but this was no problem as we enjoyed listening to them and trying to make sense of what they were saying. We had a brilliant time and are already planning our next cruise. Laura
Extremely large ship with over 5,000 guests, was unfortunately too many people for me. There was no regard for others when returning to rooms late at night or early morning. Very noisy at night. Staff all extremely courteous, helpful and welcoming. Indoor pool dirty and cold although stated 25degrees. Food and staff entertainment evening good. Great way to travel around Med and visit places. If I cruise again it would be on a smaller ship.
I have been in several cruise ships P&O, NCL ,ROYAL CARRIBEAN and I was pleasantly surprised with costa. The ship Costa Fascionsa is a beautiful ship the cabins are of a good size. There are lots of bars, and it is a very lively ship with lots to do if you want to join in. The only down side for us was ,that you have to have your evening meal in one of the main dinning rooms and you are in there for about 2 hours. It is a long time for children to sit there, the only other option was to go to the pizzeria. There was a 4 euro cherge for a pizza salad and a pudding it was good value, but not every night.overall we had a great holiday and the drinks package is a must, it was great value and included a wide choice of the best brands.
Great ship and a great cruise! (Venice - Venice, 15-22 September). Lots of good advice from Iglu for us first-time cruisers, but if Iglu had known a bit more about both embarkation details that would have been helpful. For instance we were told that we could not leave luggage in the disembarkation building in Venice, but this would in fact have been possible. The transfers worked very well, and it was good to have our own transfers booked by Iglu rather than relying on Costa transfers.
A lovely ship, subtly decorated compared to other Costa ships. Food very good, plenty of choice but need to be prepared to queue in buffet / self service restaurant. Fantastic destinations. No need to book any tours, with exception of Ephusus, which is over one hour from port but definitely worth a visit. Only gripes, there seemed to be a shortage of staff in bars and very poorly organised, sometimes chaotic embarkation/ debarkation.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.