Prior to boarding, guests must complete an obligatory health questionnaire online and once at the embarkation terminal , there will be temperature checks, as well as a Covid-19 test for those over the age of six. Check-in will be done online, and when boarding guests must wear a mask.
Onboard and Ashore
With social distancing being so important, Costa have reduced the capacity of their ships, and will allow fewer guests in public areas and on shore excursions. Restaurants will also be adapted so there is more spacing between tables and seating, and table service instead of buffets. Signs throughout the ship will remind guests to always stay a safe distance from one another, and hand sanitiser dispensers will be conveniently located onboard.
On top of their already high standards, Costa Cruises will increase the frequency of cleaning and disinfection, including public areas multiple times a day, cabin deep cleans before each cruise and further cleaning each day.
While entertainment will still be dazzling, Costa Cruises have made some changes. Theatre occupancy will be reduced by 50%, with guests required to wear masks and check in and out. However, the shows will be performed several times so there's no need to worry about missing out.
To ensure crew safety, they will have their temperatures taken before and after each sailing, be equipped with PPE and be fully trained in safety procedures.
Should anyone become ill onboard, each ship has a medical centre with doctors and other healthcare professionals on hand.
I booked a break in Dubai followed by a cruise for my wife and myself, in February 2020. We made several requests for hotel, private transfers and drinks package on the cruise. The agent who dealt with me lives in North of Scotland, sorry I misplaced his name, was fantastic . Everything he promised to do worked out. The private transfers were bang on time and beautiful big clean cars. The cabin on the ship was well chosen and of course the drinks package. This agent for Iglu Cruise is a great asset to the business and I would have no hesitation in recommending Iglu to anyone what needs help booking a cruise.
This is worst cruise ever and after doing 10 with Costa never again. The food in main dining room augh. Limited choice and things that were available now extra cost yet before their was more choice. Drink package forget no longer alcholic cocktails . Water what a performance you would get bottle water in bars resturants no longer in bars just a glass and only allowed in resturants suppose to have drink package, Since going with Costa many years ago what was included in price is now a extra. Like ice cream is now a extra in dessert course either not availabe or now extra cost and Italian's invented it I no longer wish to comment on Costa Cruise their lost MSC'S GAIN>
Lack of advanced information caused inconvenience. We took sufficient clothing expecting formal evenings but there were none apart from smart casual. Apart from this everything was fine and up to very high standards.
Excellent experience as first-time cruisers both from Iglu and Costa. Advice on options (cabins, flights, extras) and booking experience with Iglu was reassuring, and very beneficial. The overnight in Barcelona and then the 7 night cruise was amazing. The ship was a floating palace. Embarkation (security checks), the cabin (with balcony), service (throughout the ship), food (inclusive), entertainment (theatre, gym, pools, bars) were all very good. Wine package (6 bottles) was worthwhile. DIY port site-seeing suited us, so we didn't book excursions. Overall a VERY positive first cruise, at a decent price.
Lovely food and super waiter called Indra who looked after us very well in the Aduliera lounge. Table 10. Comfortable cabin well cleaned. Well organised embarking and disembarking. Suggestions: Pools need changing lockers as they are difficult to access without robes on. Too much loud throbbing music all the time. Too difficult to get a cup of tea especially on arrival. Mistimings for after dinner entertainment, we were too late for first performances and too sleepy for second. A cinema would be good. No books in the library, how come? Basically the ship was too big for us and I worry about the impact these vast liners are having on the environment.
5000 passengers is far too much, and in much of the ship there was throbbing music - bit like Dante's Inferno. Everyone kept getting lost on board and the signeage was very bad. Why not have arrows outside every lift , pointing to the front and the back of the ship. That would have helped enormously. When I sought out what was described as the Library, I was dismayed to find that there was nothing inside it but empty chairs and tables. Not a single book in sight. That rather summed up the Diadema. Also get fed up with every single announcement being made (interminably it seemed) in six languages. Appalled to hear that Costa Cruises are about to launch two ships that are even bigger. Not for us.
This was my first ever Costa cruise so I had no idea what to expect. The check-in went smoothly on my arrival in Barcelona with my bags taken, given a boarding card and told to await for boarding on the first floor at my allotted time. I was two hours early and sat in the cafe (nice) and had some lunch. I started to join the queue for boarding and found that I was meant to have checked in (again) at the desk on the first floor and have my health declaration checked. Why do a check in twice? There were lots of people behind me and the same thing happened to them and we had to leave one queue and join another and return to the original queue. Chaos! The Diadema is a beautiful ship and looks amazing as you walk around. I was aboard for a week and think there were areas I still haven't seen. She is massive! The food really lets the ship down. The buffet at lunchtime and evening on the 10th deck is horrible with inedible food, dirty tables and not enough staff. If you have a restaurant on your card (I was Coruna Blu) then have your evening meal there. It was open dining so I could go there at any time. Best time is immediately after 7pm as many of the other passengers seem to opt for eating later in the evening. I never found more than 5 people waiting in front of me to get entrance in to the restaurant. The food was usually cold when delivered to the table but there was no point complaining as the staff were so rushed off their feet. I spent an extra 10 Euros on a beef steak on my final night and it was superb. Breakfast in the Fiorentina restaurant was nice if you just want an alternative to the buffet, but don't expect the hot food to be hot. They have an English breakfast but it was cold every morning. I had breakfast delivered to my cabin on 3 mornings and it was fine. You pay 5 Euros for the privilege but better than sitting in the dining rooms in the midst of breakfast chaos. The highlight of my trip was a meal in the Teppanyaki restaurant where the staff, food and overall atmosphere was exceptional. It was wonderful and I should have booked it every night! If you make the reservation on the Costa website, it doesn't automatically make it with the ship as I found out to my cost. I turned up to find that there was no reservation in my name. Fortunately, I got a table. The internet is expensive but very reliable. It worked out at about 120 Euros for heavy usage for 7 days. I did several excursions and they were all very good. The trip to Rome was horrible as the seats on the coach were that close together, I couldn't even sit properly in the seat. I am only 6'1" and it shouldn't be that bad. We had a 90 minute journey and it was horrible. I wasn't the only passenger to feel the issue with the seats but there was nothing that could be done to sort out the problem. It is definitely worthwhile getting the drink package from the outset as it will save you a fortune if you have a couple of glasses of wine, unlimited soft drinks/coffee/tea and the odd cocktail at night. Always a good buy is the laundry service which was on offer at 20 Euros for 24 items. It was done overnight and appeared the following day beautifully cleaned and pressed. Check your final invoice as mine had several mistakes. They were fixed by the hospitality team without any problems. I thought the entertainment was very good. The bands playing in the bar were exceptional and the couple doing acrobatics were fantastic. A great atmosphere in all the bars and very attentively looked after by bar staff.
Security to board ship was controlled in an extremely rude manner. Our cabin which was booked as a twin room was in actual fact a double bed which had to be split leaving no space at all around the beds. A 6 inch gap proved very hazardous for my elderly father ..ridiculous 1 t.v channel out 100 that were watchable. shower was broken and needed attention. Noise from above into the early hours making it impossible to rest. 7 a.m cleaners outside cabins causing noise and disturbance Day 1 in palma my father had a fall after managing to return with him to the ship we found the doctor and as my father was leaning against the wall barely unable to stand the doctor simply dragged me away from my father to show me the price list. I was disgusted that I managed my father myself after waiting 20 minutes that is for someone to find me a wheelchair. Once in our cabin staff refused to me the wheelchair and so so my father was stranded. The food was shockingly awful in the buffet there was nothing to cater for the English pallet and far too many people . There were no seats and it was like free for all to get food absolutely disgusting. Restaurant food was no better especially with an hour and a half wait in between courses,being squeezed onto a table with strangers topped off with service from rude waiters. The English breakfast was freezing and over cooked... We were told all soft drinks were included only to find this was not the case and we had to travel up 4 decks just to get a cup of tea in the morning then after that pay extra. Laundry costs were outrageous. cost of alcohol and soft drinks were also just as outrageous . Entertainment was most certainly not aimed at the English and was quite awful . We again had specifically asked the agent to advise us so that my father and myself had shows to go to in the evenings. We felt there was always an opportunity for costa to make money and it gave the holiday a bad vibe.. This cruise for my father should have been a relaxed time especially at such a cost but it was a cruise from hell. With all the points mentioned above plus the organised chaos of boarding and disembarking along with unhelpful staff. After disembarking there was to be an eight hour wait at the airport for the flight this was ridiculous organisation by then we had just had enough and after not being able to fly home after day1 we decided to get an earlier flight at our own cost. We are shocked the agent sold us this particular cruise knowing it would not be suitable for the English and for someone of my fathers age. We tried on many occasions to contact the agent and left messages before we left to express some concerns to do with all the online booking. My father has simply wasted his savings on what should have been his last and most enjoyable holiday. We wait to hear back from you and hope you will look into all these complaints. Thankyou
Just back from a week on the beautiful Costa Diadema. We found everything to be really top notch. We have sailed with celebrity and rcl in the past and for the difference in money were surprised how good it was. Most of the music and entertainment was in english so no problems there. This is a very family friendly lively ship so if you are after a sedate med trip then its probably not for you. The white night deck party was like something from an Ibiza nightclub. Great fun if you like that kinda thing. There was however something for everyone on board. Just be prepared to have fun. We found the food to be good, but very Italian as you would expect. After all it is an Italian ship. A selection of cooked breakfasts are available every day in main dining room or continental breakfast on the lido deck. We had a premium cabin which had a nice room-service menu for a nominal service charge. Cabins were spacious and well appointed, the bathroom a bit small but more than adequate. The ship is really lovely and all the public areas are as nice as any other ship we have been on. We took advantage if the piu gusto drinks package which covered us for all and non alcoholic and alcoholic drinks and cocktails. It was worth the money! All in all I would go with Costa again and look forward to trying some of their other ships
Just returned from a 1 week cruise on Costa Diadema, we had read reviews from others before we went so had an idea of what to expect. The ship itself was very nice although decor very gaudy. As expected the ship was full of Italian passengers. The evening meal was a disappointment for me personally, food cold, not very tasty and very Italian. If you dont like Italian food your out of luck. There were a choice of breakfasts, a sit down waiter service breakfast with an International flavour and a buffett service geared again for the Italian passengers. Lunch however was lovely, self service and excellent choice. This was the highlight of the day. The entertainment in the theatre was very good, better than expected, however the theatre does get very full so we used to get a seat at least 20 mins before the start of a show to ensure a decent view. Compared to other cruise lines, including Celebrity, RCI, & Norwegian, Costa lacks in quite a few areas, tea and coffee, soft drinks etc not available once breakfast was over, you had to pay for them, water in room and at dinner, again you had to pay which I think is disgraceful. No ice cream or pizzas on the menu, again you had to pay extra for these. On other cruises these are all free. Overall, we had a good holiday but would not cruise with Costa again, much better cruises for same money and less rude people to avoid.
I had a fabulous holiday onboard this beautiful ship. I suggest all guests who book to go all inclusive as some drinks can be quite expensive with no tea or coffee in cabin. Guests onboard are from a mix of European nations. The Spa was wonderful and i highly recommend the thermal sweet. Entertainment some shows where excellent and others not quite to standards one expects. There was a lot to do on board in the evenings and i highly recommend the Rock Bar. The excursions and ports where nice. The breakfast menu was a little disapointing, as the cruise ship catered for all guests from different cultures.The Full English Breakfast was only available in the restaurant and was ok. The Staff where lovely and very helpful, I will try another cruise line again.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.