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Coronavirus Travel Updates

On this page:

  1. Our Statement
  2. CLIA's Statement 
  3. ABTA and ATOL Financial Protection
  4. Cruise Lines' Statements

Our Statement

We thank our customers for their continued patience whilst we look after our customers affected by this complex and ever-changing situation.

We are currently assisting those on holiday or due to go on holiday in February and that have been affected by a change of arrangements. Please be assured that if you have been affected by a last-minute change, we are aware and are making appropriate alternative arrangements on your behalf.

Those travelling at a later date, on sailings that we know to have had amendments to the itinerary, will be contacted individually to discuss their booking. This process will only commence once all customers travelling imminently have had their booking serviced.

The above represents a significant outbound operation in which we are dealing with customers on a one-to-one basis. We therefore understand and are sorry should you have longer waits than normal in getting any general queries answered. Should your query be non-urgent (i.e. you are not travelling within the next two weeks or your requirements are not time-sensitive), please consider contacting us at a later date.

Due to the current travel restrictions to mainland China, we suggest that no arrangements are made to organise visas for travel to China at this moment in time.

Please note that in cases where no amendments have been made to itineraries and there has been no overall change to the restrictions for travel to the countries upon which you plan to visit, we are not making individual contact as at this point in time the holiday will proceed as planned.


CLIA Statement Regarding the Coronavirus

Cruise Lines International Association (CLIA), the leading voice of the global cruise industry, issued today the following statement in response to recent developments concerning the 2019-20 coronavirus outbreak and its impact on the global cruise industry.

“The health and safety of cruise passengers and crew is and remains the number one priority of CLIA and its member lines, which make up over 90% of ocean-going cruise capacity worldwide.

Given the evolving nature of the ongoing 2019-novel coronavirus outbreak—and based upon prevailing guidance from global health authorities, including the World Health Organization (WHO)—CLIA Members have adopted the following enhanced protocols for ocean-going guests and crew who have recently traveled from or through China, including Hong Kong and Macau. These enhanced policies, which are in effect as of 7 February 2020, build upon those which were implemented on 31 January 2020 and continue to allow for informed decisions on a case-by-case basis whether a guest or crewmember will be permitted to board.

  • CLIA Members are to deny boarding to all persons who have traveled from, visited or transited via airports in China, including Hong Kong and Macau, within 14 days before embarkation.
  • CLIA Members are to deny boarding to all persons who, within 14 days before embarkation, have had close contact with, or helped care for, anyone suspected or diagnosed as having Coronavirus, or who is currently subject to health monitoring for possible exposure to Novel Coronavirus.
  • CLIA Members are to conduct pre-boarding screenings necessary to effectuate these prevention measures. Enhanced screening and initial medical support are to be provided, as needed, to any persons exhibiting symptoms of suspected Novel Coronavirus.

In coordination with cruise lines, medical experts and regulators around the world, CLIA and its member lines will continue to closely monitor for new developments related to the coronavirus and will modify these policies as necessary with the utmost consideration for the health and safety of passengers and crew. With strict measures in place, as guided by national and international health authorities, CLIA and its member lines do not believe restrictions on the movement of ships are justified.

Importantly, the cruise industry is one of the most well-equipped and experienced when it comes to managing and monitoring health conditions of those onboard, with outbreak prevention and response measures in place year-round. Furthermore, ships must be fitted with onboard medical facilities, with shipboard medical professionals available around the clock, 24/7, to provide initial medical care in the event of illness and help prevent disease transmission.”


Iglu Cruise is financially secure and is ABTA and ATOL protected.


ABTA

Members of ABTA have the benefit of ABTA's assistance and Code of Conduct.  Package holidays we sell are covered by a scheme protecting your money if the supplier fails.  Other services such as hotels or flights that we have not arranged may not be protected and you should ask what protection is available when making your own arrangements.  Our flight-inclusive packages, where we're the principal, are financially protected by our substantial Air Travel Organisers Licence (ATOL, #2987). You are issued with an ATOL Certificate outlining proof of your protection upon completion of a booking with us.  All other holidays, where we are the principal but do not include a flight, are protected under our Association of British Travel Agents bond (ABTA, #J0332).

ATOL

Package holidays with flights, where we act as an agent for licensed tour operators are ATOL Protected by the Civil Aviation Authority.  An ATOL Certificate outlining proof of your protection, including the ATOL number of the relevant operator will be issued immediately upon completion of your booking. & ATOL Protection extends primarily to customers departing from the UK.


If there are changes to your booking:

Customers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, customers are entitled to a refund and compensation where appropriate.

Customers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.


Cruise Lines’ Coronavirus Policies and Updates

For more information from individual cruise suppliers, please see the relevant pages below.

Royal Caribbean

P&O

Celebrity

Carnival

MSC

Princess

Cruise and Maritime Voyages

Cunard

Norwegian

Holland America

Marella

Disney

Saga

Azamara

Oceania

Regent

Hurtigruten

Crystal

Seabourn

Club Med

Hapag-Lloyd

Winstar

Celestyal

Scenic

Emerald

G-Adventures

SeaDream