Covid-19 Cruise Information
  • Over 1.5 Million Happy Cruise Customers

  • Rated Excellent
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Coronavirus Cruise and Travel FAQs

Updated: 4th August  2021

cruise with confidence

For more information on the below, see our dedicated Help Centre.

 

Has anyone had a refund from Iglu Cruises?

The vast majority of our customers' bookings which were cancelled due to Corovirus have been refunded.

If you have not yet been contacted about your cancelled cruise, rest assured your money is protected with us and we will be in touch as soon as possible, it is simply taking us longer than before the outbreak to deal with all cases.

 

Will there be cruises this summer?

Yes, many cruise lines are offering UK cruises this summer. See here for Summer 2021 Staycation cruises.

 

I haven’t heard anything from you, should I get in touch?

If you have heard in the news, or from the cruise line that your cruise has been cancelled, we will be in touch at the earliest opportunity.

If there has been a major change, such as a change to your arrival or departure point, we will be in touch, again we are working through these in departure date order. If the cruise line has advised you about flexible cancellation charges and you wish to change your holiday, transfer to a later date or rebook, please call on 02038483730

For more information, please see our Coronavirus Reassurance page or the official ABTA website for the latest consumer advice.

 

How can I get in touch with you?

If you want to change sailings or your cruise was cancelled and you wish to rebook, please call us on 02038483730

For any general queries, amendments to existing bookings and sailings not affected by the Coronavirus, please send an email to customercare@iglu.com

 

Are Iglu Cruises in trouble?

Iglu Cruise is not in trouble financially  and we have been working very carefully to manage our way through the challenges presented by Covid-19. In addition, all the holidays we sell are ABTA and ATOL protected so your money is always secure with us.

 

When will cruising resume?

Cruising is able to resume from 17th May 2021 with many domestic UK coastal cruises already available to book. Read more about how cruises is returning here.

 

Are cruise ships safe?

What cruise lines are doing to ensure guests’ health and safety in the aftermath of Coronavirus.

Cruise lines already boast extremely high levels of hygiene and health and safety procedures as standard to ensure your holiday is as safe as possible. With the outbreak of Covid-19 these already stringent measures have been enhanced in accordance with the World Health Organization and local governments’ guidelines to adapt to the current global situation. Typical expanded measures include the testing of guests and crew, updated air filtration systems, social distancing throughout, the conversion of buffet-style dining venues, new medical facilities and staff training, and further cleaning and fogging measures.

Each cruise line has their own policies which can be viewed in more detail:

 

More Information

For all other Covid-19 and general FAQs, please see our dedicated Iglu Cruise Help Centre. For all other Covid-19 related information, see our Coronavirus hub page.