Celebrity Infinity

Celebrity Infinity Reviews

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4
Based on 22 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4

The ship was clean and tidy and our cabin 6022 was lovely, just the right size for 2 people. All of the pool areas were good and there were plenty of sun beds, one pool was child free. The self service restaurant was a bit of a bun fight , but generally the service in the main restaurant was good except for the first night . The food was ok , but I've had better . Unless you have a drinks package all drinks including bottled water and juice have to be paid for. The entertainment was good as was the late night disco:-)  All in all though we enjoyed our cruise on the infinity.

Verified customer
1 cruise
22 Jun 2015

The Infinity is FANTASTIC. The staff, without exception, are excellent. However please avoid outside cabin 3088 as the sound of constant running water in the pipes will drive you mad. We were fortunate enough to be moved to another cabin nearby after the first night.

Verified customer
1 cruise
17 Feb 2015

Buenos Aires - Valparaiso New Year 2015. As first-time Celebrity cruisers we were impressed by the organisation of the cruise, the customer relations team and the shore excursions team. However, it should be noted that boarding the ship in Buenos Aires was chaotic and stressful. Once on the ship we were told we would have to wait two hours for our staterooms where upon most passengers found their way to the buffet lunch. The Trellis Restaurant provided excellent food and service at all times. The SS 'United States' restaurant had a wonderful atmosphere and the memory of the lobster being cooked at my table, and of course the taste, has to be a gourmet highlight. The variety of the buffet food was admirable. It was a shame that some of the 'hot' food became luke warm before being served. The Ice Cream bar at the buffet was very popular. We quickly learned not to join a queue full of children who, faced with a dozen or so choices of ice-cream flavours and toppings, chose to fill their plates! The local guides on the shore excursions were excellent and enthusiastic. They all spoke excellent English, indeed some of them were English teachers. They were eager to show us round, provide enough history to help us to understand what we were seeing, and to give thoughtful answers to our questions. In contrast to arriving on the ship, the dis-embarkation arrangements went very well. Everyone knew where to wait. Groups were called on time. Once ashore cruisers were directed to their buses and taxis. Yes, we would probably take another Celebrity cruise.

Verified customer
1 cruise
22 Jan 2015

Booked this immersive wine cruise last minute due to excellent "Iglu" price and reputation of Celebrity. Have cruised with Celebrity seven times previous including Century, Eclipse and Equinox and could not find fault. On this occasion we were extremely disappointed. Infinity did not appear to have benefited from her solstice makeover in 2012 and looked tired and outdated. Stateroom furnishings were worn, stained and dreary. Mildew in bathroom and the dreaded shower curtain hung waiting to wrap around us. Condensation excessive. Very noisy, especially at night. We complained and did receive some compensation but did not expect this on a Celebrity cruise which has a 5 star reputation. Poor live entertainment and the bars lacked atmosphere. Lounges had a 1980's feel. Sun loungers ranged from acceptable to broken. Pool towels were dull and worn. Spa area had a strange musty smell. Changing room was unhygienic. Overall a ship that had seen better days. Positive side. Food was very good, especially in main restaurant. Service in most cases, also very good. Itinery, apart from Le Havre, was excellent. La Rochelle, as charming as ever, Bibao a real surprise and wonderful Basque City, Vigo pleasant and Oporto a gem! The wonderful weather was superb. So yes, I would book with Celebrity again but only on a Solstice class ship.

Verified customer
1 cruise
6 Oct 2014

Lovely ship, very friendly crew, entertainment and shows about the best we have seen whilst at sea. Food at main meal times v.good. Late meals great for pizzas and pasta other options not very enticing. Harwich port very dismal, lets Celebrity down, porters in car parking area very choosey about who they helped (matching luggage no problem,someone with walking stick invisible !)

Verified customer
1 cruise
23 Sep 2014

We had a great time and we were upgraded to a Family stateroom with veranda which was sheer luxury and the cabin stewards were lovely. The staff were helpful and attentive at all times, the food was wonderful and the cleanliness could not have been bettered. The crew and entertainment were brilliant. A lovely holiday only downside was a flu virus onboard mainly because other passengers still went to the shows and trips coughing and sneezing without a thought for other travellers onboard and did not cover their noses or mouths! We came down with it on our last night onboard so brought it home with us, but much better than being poorly on holiday. If it was Iglu who gave us the upgrade thank you, but you do realise that we will want that room on every trip now as we were so spoilt. Thank You.

Verified customer
1 cruise
10 Sep 2014

We have always cruised on a smaller ship (Discovery) before and found Infinity too big partly because our cabin was at the fore and all the eating places were at the aft which meant a long and boring walk through the casino and the shopping area just to get to breakfast. We also found it very noisy as all the music was extremely loud apart from the two acts we liked - a guitarist singer and a female duo who played several stringed instruments. Our cabin was attractive and warm but the public areas of the ship seemed very cold in the evening. On the whole, the food was good although the service could be slow. The embarkation at Harwich was very swift and efficient and the staff were friendly and helpful. We didn't like the disco atmosphere and sound levels as soon as we had stepped aboard as all we wanted to do was orientate ourselves as quickly and calmly as possible. The disembarkation at the end of the cruise was also well organised.  It would have to be a very special itinery for me to choose Infinity again. It just wasn't for us.

Verified customer
1 cruise
27 Aug 2014

I have just returned from a cruise from Miami to San Diego via Panama Canal. It was my second cruise with Celebrity Cruises and I must say that I was disappointed with the general atmosphere on board and the food in particular. Compared with my first cruise this cruise had more of a holiday camp feeling. For example, formal nights were no different to other nights. Very casual dress was allowed in the main dining room. Standard of food was poor, some meals had to be sent back. On the plus side our cabin was very comfortable and the ship itself beautiful. Crew were polite and friendly and evening theatre shows were very good.

Verified customer
1 cruise
5 Dec 2013

i I have recently returned from my first cruise with Celebrity Infinity to Norway. I have enjoyed every momment and will cruise again one day I hope.I was impressed with the cabin attendants and all the waiting staff in the trellis restaurant and cafe all were very friendly and the food was wonderful. The ship was clean and room was very comfortable and plenty of room and cupboard space. However yes there has to be a downer, I cant say much about the captain or the crew as I didnt see any apart from the odd one and they didnt speak to me and I didnt see them mixing with anyone else, I was quite dissapointed. Oslo is fantastic and the scenery at all the ports is unbelievable. I think I might try Cunard next.

Verified customer
1 cruise
1 Aug 2013

We had the first cruise with Celebrity Cruise line in Infinity which gave us wonderful treatment and services. The tours were very well organised. The embarkation and disembarkation processes were both smooth and painless. The entertainment on board was good too. The food was excellent and we really love their food very much. Our dinner companions in the dining room had become our friends by the end of our cruise. The space of our balcony room was more than enough for the belongings of two people. The bed as well as the room were also very comfortable. We highly recommend cruising with Celebrity Infinity.

Verified customer
1 cruise
19 Nov 2011