Coronavirus Travel Updates
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Cancelled Cruises Updates 

Due to the suspension of operations by many cruise lines as a result of the Coronavirus outbreak a large number of cruises have been cancelled, please see the details below. We are updating this page as soon as we get information from the cruise lines. Last update: Monday 30th March, 11:00am.

If your cruise has been cancelled the cruise lines are offering generous forms of compensation if you choose to transfer your cancelled booking onto a new cruise. We are in the process of emailing all affected customers and will be in touch again as soon as we have more information.

We are updating information as we receive it, so please check back if the information regarding your cruise line is not yet available.

Our Customer Care team are extremely busy as a result of these changes and we are working through cases on a date based priority order, dealing with customers who are currently travelling or require repatriation first. Please do not call us unless your query is urgent.

As Iglu Cruise is a member of ABTA, and ATOL bonded, please be assured your money is 100% protected with us, as it will be into the future.


Avalon Cruises

Cancelled: All cruises on all ships up to 30th April 2020

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Azamara Cruises

Cancelled: All sailings up to 11th April 2020

Future cruise offer for cancelled non-departed cruises departing up to 11th April 2020: 125% Future Cruise Credit off any future cruise to be rebooked by 31st December 2021.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Amawaterways

Cancelled: All sailings up to 31st May 2020

Forced Cancellations: Guests receive a FCC to the value of 115% if rebooked on a cruise departing before 31st December 2022.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


American Queen Steamboat Company

Cancelled: until 24/4/20

Details of alternative sailings and Future Cruise Credit to follow.


APT River Cruises

Cancelled: until 24/4/20

Details of alternative sailings and Future Cruise Credit to follow.


Carnival

Cancelled: All Carnival sailings up to 9th April 2020 with the exception of Carnival Radiance up to 11th June 2020.

Standard cancellation policy booked between April 10th and 31st May, 2020

If sailing in April 2020 and you booked on 5/3/20, you must cancel by 31/3/20.

If sailing in May 2020 and you booked on 5/3/20, you must cancel 30 days prior to sailing.

If you travel as originally scheduled on the above, you will receive the following onboard credit depending on cruise length:

  • 2-days - $50
  • 3-4 days - $100
  • 5 days - $150
  • 6+ days - $200
  • Europe - $300

If sailing in June through to September 2020 and you booked on 10/3/20, you must also cancel 30 days prior to sailing.

In this case, you will receive $50 OBC for 2-5 days sailings and $100 for 6+ days.

Forced cancellation policy

If the cruise length is six days or more, you can recieve 100% FCC and $600 OBC per stateroom if booked by 31/12/20 and sailing 31/12/22

If the cruise length is five days or less, you can recieve 100% FCC and $300 OBC per stateroom if booked by 31/12/20 and sailing 31/12/22

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Celebrity Cruises

Cancelled: All sailings up to 10th April 2020 (Inclusive).

Future cruise offer for cancelled cruises departing up to 11th April 2020: 125% Future Cruise Credit valid for cruises departing up to 31st December 2021, must be rebooked by 31st December 2021

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Celestyal Cruises

Cancelled: All cruises up to 1st May 2020


Costa Cruises

Cancelled: All sailings until 30th April 2020

Rebook onto any departure in 2021 or 2021 and receive a Future Cruise Credit plus Onboard credit of €200 for 7 days or more cruises and €150 for 6 days or less.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Croiseurope

Cancelled: all cruise up to 15th April 2020

Passengers who are impacted by these changes can receive full credit they can apply to a cruise at a future date, and receive a voucher for £150 per person for a future cruise.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Cruise and Maritime Voyages

Cancelled: All sailings up to 24th April 2020

Future cruise offer for cancelled cruises departing up to 24th April 2020: you will receive an FCC based on 125% of ticket monies paid, 20% discount on CMV beverage packages,10% shore excursion discount, and one cabin category upgrade (subject to availability). This is valid until 31st October 2020 and is redeemable on any sailing until 30/11/21. Once rebooked, 100% cancellation fees apply to the new booking.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Crystal

Cancelled: until 8/5/20

If affected by the cancelled cruises guests can get a Future Cruise Credit equal to 125% of the cruise fare paid. This is valid on any Crystal experience (Ocean, River, Yacht or Expedition) embarking through to 31st December 2022. In addition you can get a refund of port charges, taxes and fees, as well as air and hotel packages booked through Crystal. This will be applied to your guest profile.

If you are unable to redeem the future cruise credit by 31st December 2022, you may request a refund of the original cruise fare paid.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Cunard

In the interest of their guests, staff and general public’s safety, the cruise line have taken the decision to cancel all sailings until 15th May 2020.

Customers supposed to cruise with Cunard between these dates can get 125% FCC for any future cruise. Please note that this must be communicated by 30th November 2020 at the latest.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Holland America Line

Cancelled: All sailings up to 14th April 2020

If you are affected by the cancelled cruises, you can receive a 100% refund and 100% FCC.

Guests who choose to keep their booking as currently scheduled for departures between 15th April and 31st May will automatically receive an Onboard Credit (OBC) of $100 per stateroom ($50 per person) for 6-day cruises or fewer, and $200 per stateroom ($100 per person) for 7 days and longer.

If you cancel your cruise departing up to 31st July 2020, you can cancel up to 48 hours before the departure date and receive 100% FCC* to be used on another cruise in 2020 or 2021.

If you cancel your cruise departing between 1st August 2020 and 15th October 2020, you can cancel up to 30 days prior to sailing and receive a 100% FCC* of any monies paid to HAL and currently within cancellation fees.

*The FCC must be booked by 31st December 2020. FCCs are nonrefundable, non-transferable and do not have to be used on the same destination that was cancelled.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Hurtigruten

Cancelled: All cruises up to 28th April 2020

Rebook and receive 125% FCC on a future sailing, plus a 10% discount.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Disney Cruises

Cancelled: All cruises up to 12th April 2020

If already booked, change your booking at least 1 day before sailing to receive 100% Future Cruise Credit to be used on a sailing within 12 months of the original sail date.

This applies to any sailing up to 20th May 2020 with the exception of Europe sailings, which are up to 25th July 2020.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Emerald Waterways River Cruises

Cancelled: All sailings on all ships up to 30th April 2020


Hapag-Lloyd

Cancelled: until 28/4/20

Details of alternative sailings and Future Cruise Credit to follow.


Fred. Olsen Cruises

Cancelled: All sailings on all ships until 23rd May 2020

Future cruise offer for cancelled cruises up to 23rd May 2020: 125% Future Cruise Credit valid for any future cruise.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Marella

All cruises up to 16th April 2020 have been cancelled.

If you were booked on a cruise between 13th March and 16th April, and rebook on a sailing that departs before 30th September 2020, you will get £200* taken off the price.

*If you want to rebook on a cruise departing between 1st October 2020 and 31st October, 2021, the discount is £50.

If you are booked on a cruise up to 30th June 2020 that has not been cancelled, you can transfer to any other cruise 7 days prior to departure.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


MSC Cruises

All MSC sailings have been cancelled up to 30th April 2020.

Customers booked on a cancelled sailing from Miami can get 125% FCC of the original cruise fare paid on any sailing on or before 31/12/2021

Customers booked on a Mediterranean/Grand Voyages/Repositioning sailings can get 100% FCC plus the following OBC amounts: Cruises up to 6 nights – 100Eur per cabin, Cruises between 7-14 nights – 200Eur per cabin, Grand Voyages – 400Eur per cabin

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Norwegian Cruise Line

Cancelled: All sailings on all ships up to 11th April 2020

Future cruise offer for cancelled cruises departing up to 17th March 2020: 150% Future Cruise Credit valid for departures up until 31st December 2022

Future cruise offer for cancelled cruises departing 11th April 2020: 125% Future Cruise Credit valid for departures up until 31st December 2022

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Oceania Cruises

Cancelled: All sailings on all ships up to 11th April 2020

Future cruise offer for cancelled cruises up to 20th March 2020: 150% Future Cruise Credit valid for departures up until 31st December 2022, to be rebooked by 27th March 2020

Future cruise offer for cancelled cruises up to 21th March - 11th April 2020: 125% Future Cruise Credit valid for departures up until 31st December 2022, to be rebooked by 27th March 2020

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


P&O

As a result of the continued impact of COVID-19, and following the recommendation by the Cruise Lines International Association for cruise lines to voluntarily and temporarily suspend operations from US ports for 30 days, P&O Cruises are suspending all sailings up to 15th May 2020.

P&O shall be bringing their ships and all guests who are currently sailing back to Southampton and will constantly monitor the situation over the coming weeks.

All guests who are due to travel during this time or who are currently onboard will receive an email or letter directly from P&O Cruises. We will also be communicating with guests booked to travel after 11th April.

Guests will be given a 125% Future Cruise Credit to be used for a future cruise sailing any time before the end of March 2022. You must simply book by 31st December 2021.

For all other forthcoming holidays we will continue to work closely with the World Health Organization (WHO), US Centers for Disease Control and Prevention (CDC) and Public Health England and let you know of any further updates.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Princess Cruises

Cancelled: All sailings up to 10th May 2020

Future cruise offer for cancelled cruises departing up to 25th March 2020: 100% Future Cruise Credit valid for a future cruise plus 125% bonus FCC. Must be rebooked by 1st May 2022.

Future cruise offer for cancelled cruises departing between 26th March and 8th April 2020: 100% Future Cruise Credit valid for cruises plus 75% bonus FCC. Must be rebooked by 1st May 2022

Future cruise offer for cancelled cruises departing between 9th April and 10th May 2020: 100% Future Cruise Credit valid for cruises plus 50% bonus FCC. Must be rebooked by 1st May 2022

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Ponant

Cancelled : All cruises cancelled up to 7th May 2020.

Affected customers can get a Future Cruise Credit equal to 120% of the amount of the cancelled cruise and a 100% credit on all other services. This is valid for the next 18 months from the departure date of the cancelled cruise.

This credit is non-refundable once used making the new booking nonrefundable. However, you may transfer the credit to a member of your family (subject to supporting documents), while the credit will be refunded after 18 months if it is not used.

All discounts to which you were eligible during your canceled cruise can be applied with the exception of discounts linked to a specific cruise such as onboard credit, flight credit, commercial gestures and temporary offers.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Pullmantur

Cancelled: All sailings up to 2nd may 2020

Rebook and receive 100% FCC issued for the amount paid as well as OBC for the following values - €100 per cabin on Interior grades, €150 per cabin on Exterior grades, and €250 per cabin on Suite grades (for caribbean itineraries these will be dollar amounts)

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Paul Gauguin

Cancelled: until further notice

Details of alternative sailings and Future Cruise Credit to follow.


Regent Cruises

Cancelled: All cruises on all ships until 11th April 2020

Future cruise offer for cancelled cruises up to 11th April 2020: 125% Future Cruise Credit valid for departures up until 31st December 2022

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Riviera Travel

Cancelled: until 24/4/20

Details of alternative sailings and Future Cruise Credit to follow.


Rocky Mountaineer

If booked for 2020, you can transfer your booking to another date in 2020 or 2021 and receive the equivalent travel credit without penalty


Royal Caribbean Cruises

Cancelled: All sailings until 11th April 2020, with the exception of Jewel of the Seas cancelled until 3rd May 2020

Future Cruise offer for cancelled cruises departing up to 11th April 2020: 125% Future Cruise Certificate valid for departures up until 31st December 2021

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Saga Ocean Cruises

Cancelled: All sailings up to 1st May 2020

Ocean - Forced Cancellation Policy: rebook and receive an additional 25% FCC.

River - Forced Cancellation Policy: rebook and receive £100 FCC.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Scenic Discovery Yacht Cruises

Cancelled: All sailings up until 30th April 2020



Seabourn Cruises

Cancelled: All sailings from March 14th 2020 for 30 days

Future cruise offer for cancelled cruises up to 14th April 2020: 125% Future Cruise Credit valid for departures up until 31st December 2021

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Star Clippers

Cancelled:

  • Star Clipper suspended until 9th May
  • Star Flyer suspended until 2nd May
  • Royal Clipper suspended until 11th May

Silversea

Cancelled: until 11/4/20

Details of alternative sailings and Future Cruise Credit to follow.


TUI River Cruises

Cancelled: until 11/4/20

Details of alternative sailings and Future Cruise Credit to follow.


Uniworld

Cancelled: All sailings up to 23rd April 2020.

Customers affected by this can rebook for a later cruise in 2020 or 2021 and receive a Future Cruise Credit.

Customers due to sail after 23rd April 2020 can also rebook without penalty.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.

U By Uniworld - Season begins as planned 01/05/2020


Viking

All ocean and river departures between 12th March and 30th April 2020 are cancelled.

As an alternative for guests booked onto these sailings, you can get a 125% Future Cruise Credit on a sailing up to 31st March 2022. This must be done by 31st March 2022.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Virgin Voyages

Scarlet Lady’s inaugural sailing season has been postponed until 15th July 2020, with her maiden voyage now taking place on 7th August 2020. The cruise line are offering a couple of options for customers booked on these impacted sailings.

  • Double Your Value - 200% in Future Voyage Credit which you can apply to another sailing. That’s double the value of your existing voyage fare.
  • Extra Onboard Credit - If you use your Future Voyage Credit before 30th June 2020, you can also get up to $500 in onboard credit.*

*Your onboard credit amount will be based on the cabin you select. Suites: $500, Sea Terraces: $300, and Sea Views or Insiders: $150.

These offers apply only to the cruise element of bookings where Iglu.com are the tour operator of the holiday.


Windstar Cruises

Cancelled: All sailings up to 30th April 2020