- ms Zaandam
- Holland America Line
- 09 Dec 2018
The fabric and layout of the ship was really good. This however was spoilt by other aspects of the cruise. The food wasn't startling and lacked variety. Service in the dining room was slow and the food was only tepid on arrival. Very little food in the lido was on a help yourself basis. Drinks were expensive with a 15% service charge on top. The excursions were also expensive and when tendering was in process it took up to 2 hours before independent travellers could disembark. The onboard activities were limited with one person delivering the majority of lectures. The house shows were however good as was the cabin service. With no laundrette on board you had to use their laundering service. Unfortunately this seemed to sum up he firms attitude of squeezing as much as it could out of people. A prime example of that was you had to pay for coffee if you wanted it at the end of your meal in the dining room.
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