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Before you go - FAQ's




Do I need insurance?

Comprehensive travel insurance is a requirement on all cruises and is available through Iglu Cruise Concierge. If you already have travel insurance, please advise us at the time of booking.


Do I need a passport or visa?

All travelers must have a valid passport with them and it is recommended that your passport has at least six months validity after your return date as several countries now require this. If you need a new passport, you should apply in good time prior to your departure date. Some itineraries require that you obtain a visa, depending on where you are travelling to. Details of visa requirements are available upon request or please refer to www.fco.gov.uk for further information. Please note that we do not issue visas. Non UK passport holders may have different visa requirements and it is their responsibility to ensure suitable documentation for travel is obtained.


Do I need vaccinations?

Some cruises require that you obtain vaccinations for certain itineraries. Full details of vaccination requirements are available upon request. Further information can be obtained from the Medical Advisory Service for Travellers Abroad (MASTA) at www.masta.org.


When will I receive my cruise confirmation and tickets?

Your cruise will be confirmed once you have paid your deposit, or final balance, if applicable. About 8 – 10 weeks prior to your departure we will send you an information pack giving you all that you need to know about your holiday. Your tickets and travel documentation will be with you approximately 7 - 10 days prior to your departure.


When will I know my flight details (if applicable)?

We may not know exact details of your flights at the time of booking, however, your flights will be on recognised charter flights or scheduled airlines. Your final flight details will be confirmed with your tickets.


How much luggage can I bring?

On cruises sailing from and returning to UK ports you can bring as many bags as you can comfortably fit in your cabin. However, you should restrict the weight of each bag to no more than 30kg for handling purposes. On a fly cruise your luggage is restricted to the airlines luggage allowance and you should check the luggage allowance which will be shown on your flight tickets. Take a look at our top tips for packing for a fly cruise.


I’m not fully mobile - is a cruise for me?

Guests who are not fully mobile or have other disabilities are welcome aboard ship. However, cruise lines do reserve the right to refuse your booking if, in their judgement, you are physically or mentally unfit to travel or require care which the cruise line is unable to provide onboard. Some cruise lines have special, designated cabins, but availability is limited and early booking is advised. Wheelchair guests must have their own standard size collapsible wheelchair and must be accompanied by a travelling companion who is able to assist them. Wheelchair guests may also find that their enjoyment of the cruise is somewhat curtailed by the lack of wheelchair access to some parts of the ship. Wheelchair guests and guests with other physical disabilities may also be restricted from going ashore at ports, particularly when the ship is at anchor and launches are used to go ashore. Please notify us at the time of booking if you’re not fully mobile.


I want to travel solo - is a cruise a good option for me?

Of course, more single travelers are cruising than ever before and cruise lines are catering nicely to the needs of single cruisers with organised activities, single cabins, low single supplements and even dance partners for single cruisers. See our top cruise line and ship recommendations for single cruisers.



What type of clothes should I take?

First and foremost, dress for comfort. Daily life aboard ship and in ports of call is laid back and casual. Warmer climates call for clothing made of lightweight, breathable fabrics. For cooler climates we suggest casual clothes that can be layered easily. See our top tips for packing for different climate zones. There is not a strict dress code for the evenings apart from on formal nights, when a dress code may apply for entry. However, there is usually an informal alternative. Otherwise, guests usually follow the suggestion detailed in the daily programme: casual, informal (jacket for men), and formal (cocktail dresses for ladies and dinner jacket or dark suit for men). Low-heeled shoes are sensible to wear when walking ashore and do bring your gymwear and trainers if you want to exercise onboard. Remember your swimwear but please note that swimwear is not permitted in the main restaurants and lounges and that shoes are required at all times. Make sure to pack the top 5 cruise essentials.


What extras do I need to budget for onboard?

Personal expenses onboard are your responsibility. These services may include, but are not limited to: beauty treatments, onboard shopping, photographs taken by the ship's photographer, telephone calls, faxes, emails, drinks (unless included in the price of your cruise) and shore excursions. Please note that gratuities are normally added to your onboard account. Please check with us for specific details of these charges as they can vary from ship to ship. Luxury cruises and six star cruises will have a lot more included in the cruise fare.


If I am sailing from the UK, how long before sailing do I have to check in?

To ensure that you have plenty of time, we suggest that you allow 4 hours before sailing to check in. Embarkation normally commences 3 hours before sailing. See our top tips for embarkation.



What happens to my luggage on arrival at the UK port?

When you arrive at the UK cruise terminal, your luggage will be collected by a porter and screened by security. It will be transferred to the ship and delivered to your cabin awaiting your arrival onboard.



Can friends come onboard?

Your friends are always welcome at the port to wave you off. However, due to stringent security measures and to ensure the safety of guests and crew, visitors are not allowed onboard.



What happens when I am flying to join my cruise ship?

If you have organised your flights independently, please note that it is your responsibility to arrive on time for the sailing. When you arrive at your overseas international airport, you will be met by a representative of the cruise line and you, and your luggage, will be transferred to the ship or to your hotel, if you are staying overnight before joining your cruise.



Should I take my camera?

Yes, definitely. There will be picturesque shore excursions and ports and glamorous evenings with new friends that you will want to capture forever. In addition, ship’s photographers are normally present at most events onboard. There is no obligation to buy and photos can be viewed and purchased at your leisure.



Can I use budget flights for my fly cruise?

Yes, any fly cruise can be booked 'cruise only' for a reasonable reduction. With cheap flights, you can often make a saving this way, although it is your responsibility to make sure you get to the ship in time and you would need to arrange your transfers.



Can I combine a cruise with a villa holiday?

Yes, the Mediterranean region really lends itself to it. Call one of our specialist cruise consultants for options.



Will I miss high profile sporting events, like the Wimbledon final or Rugby World Cup while I'm at sea?

More and more cruise ships have large screens located on the pool deck, meaning, if the reception is clear enough, and the captain allows it, you won't miss a thing. Your cruise agent will be able to give you more information about the best ships for sporting events.



How do the prices work?

All prices on the website are per person, generally based on a two berth cabin.



What happens if I book a 'guarantee' cabin - when will I know which cabin I have?

In some cases we hear back from the cruise line within 24 hours of booking. In other cases you might not hear of your definitive guarantee cabin number until you embark. In 99% of cases however we can give you the assigned cabin number before we receive tickets.



When is the best time to book a cruise?

This will depend on your own personal requirements. You might want to book well in advance if you can only sail on specific dates or if you have special requirements for your cabin like connecting cabins or accessible cabins.  You might want to book late in order to have a closer idea on weather or climate for your desired destination. At certain times in the year you can look out for promotions and sales. Black Friday is a notable sale day. Sign up to our mailing list to hear about our latest cruise offers.



Can I take my pet onboard?

Yes! This is possible with Cunard Cruise Line. Read more about taking your pet on a cruise.



I am a cruise line loyalty card holder, when will I receive my membership benefits?

Every cruise line loyalty scheme is different, but most work on a points system. This generally allows you to earn points each time you sail, meaning that the more you sail, the more benefits you receive. Benefits can range from priority boarding to exclsuive onboard events and more. You can register your membership onboard or online usually after your first sailing. When you book through Iglu Cruise, you are still entitled to your cruise line loyalty benefits in addition to our own offers available at your time of booking. Read more on cruise line loyalty schemes.



Can I book my next cruise onboard?

Yes, visit the Future Cruise Desk during your cruise to book your next cruise holiday and take advantage of exclusive offers and discounts. Declare your future booking with us within 30 days of your return to see which extra benefits could be applied to your booking.

Book with Confidence

We are ATOL Holders and members of ABTA for your financial protection.


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What our customers say

"Please pass my thanks to everybody at Iglu, we have booked cruises at many other Companies but the service provided by Iglu was a level above the rest, so we shall be back to book another Cruise towards the end of next year."

Brian P
(December 2017)

"I can safely say Iglu has been the best holiday agency I have ever used. Your customer care both pre and post cruise has been second to none. I will definitely use you again and recommend to family and friends. Thank you once again"

Anna
(October 2017)


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