AmaCello Reviews

A well-maintained, comfortable ship, good food, and excellent logistics.  There is a great fitness facility and good hair salon and well-managed excursions. Packages caused a bad taste however. I bought a coffee package, and after happy use and being told I have six cups left, I was then told that I do not have a package. I provided proof and was referred to Customer Services. They traced proof but could not tell me how many cups I have had. They passed a credit for one cup and the problem could not be resolved. The person at the desk was rude and disinterested. Another member in our group had a similar experience with a drinks package. How wine packages are sold is pushy and the information given is incorrect and deceiving: "Can we buy wine using the package anywhere onboard? YES. Reality - no. Only in restaurants. Sad that the least expensive element harmed the reputation.

A well-maintained, comfortable ship, good food, and excellent logistics.   There is a great fitness facility and good hair salon and well-managed excursions. Packages caused a bad taste however. I bought a coffee package, and after happy use and being told I have six cups left, I was then told that I do not have a package. I provided proof and was referred to Customer Services. They traced proof but could not tell me how many cups I have had. They passed a credit for one cup and the problem could not be resolved. The person at the desk was rude and disinterested. Another member in our group had a similar experience with a drinks package. How wine packages are sold is pushy and the information given is incorrect and deceiving: "Can we buy wine using the package anywhere onboard? YES. Reality - no. Only in restaurants. Sad that the least expensive element harmed the reputation.