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Customer reviews for Marco Polo
4.0
Based on 167 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
We were very disappointed that we booked a cabin and found the beds cannot be converted to a double unless you book grade 12 or above. This is not shown or mentioned in CMV literature or on website. An old ship that has little soundproofing between cabins we found we were woken by revellers in the early hours each morning as they returned from late entertainment. Sadly we will be reluctant to travel again with CMV because the port of Bristol is a very convenient starting point for us.
Verified customer
1 cruise
18 Dec 2019
I wanted to express my disappointment of the Marco Polo cruise we took from Rosyth on the 23rd Aug 19. The ship while kept clean is in need of a full refurb. The service in the bars and for coffee is excruciatingly slow. We waited for over an hour in the Captain's Lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow for the whole week. The crew were not easy to engage with and some downright rude. Very happy to talk and laugh between themselves, but as customers we felt like an inconvenience. Breakfast was a farce most mornings, and we tried different times -food had run out leading to long queues, no toast, no mugs to get tea and coffee. It was just a joke, and set the day off on the wrong note every morning. Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to Tilbury with perhaps very few passengers, could the staff party have been then? Not a pleasant trip, and many of our travellers we ate with in the evening had complained onboard about the service. I would be very reluctant to recommend the Marco Polo or Cruise & Maritime after our experience and it’s unlikely we would want to travel with you again, which is disappointing as you will be sailing from Aberdeen in 2020. You need to review your management of the catering areas for breakfast and lunch, train your crew to be customer focused, and look to refresh the ship if you hope to get return clients, and that is where your business focus should be. Not what we were looking forward to on the cruise. To let you understand how disappointed we were, in 40 years of travel and holidays this is the 1st time we have complained.
Verified customer
1 cruise
12 Sep 2019
Had a great holiday in Norway,enjoyed flam& olden great wee places. Everything on the cruise was first class,certainly would go with them again liked the smaller ship ,maybe get from Aberdeen next year. A memorable cruise. Yours truly William Scott.
Verified customer
1 cruise
6 Sep 2019
Our cruise was perfect. The staff were lovely all the way through the cruise, the food was wonderful and the staff dealt with a few mishaps for us with the best of service and attention which we thank them for. They were amazing!
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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One of the most popular cruise destinations in Europe, Amsterdam is perfect for a picturesque city getaway. Whether you're exploring the city on foot, by bike or by a canal boat, a tour is a great way to discover hidden gems as well as iconic landmarks such as the Anne Frank House, the Rijksmuseum and the Van Gogh Museum. Depending on the time of year, you may also experience the vibrant Keukenhof Gardens which are home to more than 7 million tulips.
Things to do in Amsterdam:
Rijksmuseum
Situated in the centre of Amsterdam, the Rijksmuseum, also known as the museum of Netherlands is home to an array of art, from Rembrandt to Van Gogh. Showcasing over 800 years of history, this beautiful and historic building is an iconic landmark that’s popular with both tourists and locals.
Anne Frank House
Located next to Westerkerk, the Anne Frank House is a museum that honours the Jewish wartime diarist Anne Frank. Situated on the Prinsengracht Canal, this fascinating but sorrowful landmark makes for a harrowing visit.
Vondelpark
This picturesque park spans an incredible 120 acres. Full of picturesque flora and fauna, it features a cafe, bandstand and more. A tranquil way to spend your day in Amsterdam, many people choose to ride bikes around it.
Narvik
DAY 6
A haven for mountaineering and skiing, Narvik offers some of the best alpine adventures in Norway. From Scandinavia's tallest drop heights to fantastic off-piste skiing, those looking for thrilling outdoor activities will love this city. On the other hand, if you're looking for something more laidback, simply take advantage of Narvik's clear skies to observe the dazzling Northern Lights, or wander around the Narvik War Museum to learn about the city's efforts during World War II.
Alta
DAY 7-8
After being almost entirely destroyed during World War II, Alta has rebuilt itself into a certified Sustainable Destination that's teeming with historic, cultural and outdoor activities. We highly recommend visiting the UNESCO World Heritage rock carvings in Hjemmeluft from around 4,200 to 500BC, as well as dog sledding and viewing the aurora borealis from the world's first Northern Lights observatory built in 1899.
Things to do in Alta:
Alta Museum
Within this fascinating museum you'll find rock art that's been added to the UNESCO World Heritage List. Less than 5 kilometres from downtown Alta, Alta Museum is an extraordinary attraction that's open year round.
National Park
Home to two glaciers, the Seilandsjøkelen and Nordmannsjøkelen, Seiland National Park is a breathtaking area that boasts cascading waterfalls, lush meadows and beautiful hiking trails.
Tirpitz Museum
A war museum located just outside of Alta, Tirpitz Museum is a small building that's full to the brim with captivating information from the World War II and the story of the Battleship Tirpitz.
Tromsø, Norway
DAY 9
Just 400km from the Arctic Circle, Tromso is known as the 'Gateway to the Arctic' and is teeming with attractions no matter what time of year you visit. With stunning fjords and snow-capped mountains, there's no shortage of outdoor adventures to be found here, as well as a range of historical and cultural landmarks, and authentic, local cuisine. Tromso is also one of the best places to experience the Northern Lights.
Things to do in Tromsø, Norway:
Polar Museum
The Polar Museum is a prominent attraction in Tromso which conveys exhibits showcasing the history of Tromso and the Arctic. Within the museum you’ll find exhibitions about winter trapping, sealing and illustrious characters such as Wanny Wolstad and Henry Rudi. Situated within a colourful 1830s warehouse on the seafront, it also features a museum shop.
Arctic Cathedral
Perhaps the most iconic landmark in Tromso, the Arctic Cathedral (also known as the Tromsdalen Church) is situated close to the Tromso Bridge and the Tromsdalstinden Peak. An active parish church, it has unique architecture and was built in 1965.
Fjellheisen
Alternatively, if you’re looking for breathtaking views over Tromso, head up the Fjellheisen cable car. A dual-gondola cable car, it soars high above the city and up Storsteinen mountain.
Andalsnes
DAY 12
With just over 3,000 inhabitants, Andalsnes is a small but mighty city, surrounded by staggering mountains. On the shore of Romsdalsfjord, it's one of the most scenic ports of call on a Norwegian fjords cruise, and a great place to find a range of outdoor adventures, such as hiking, mountain biking and kayaking. As well as this, you can find a classic railway to explore Andalsnes,and the Vegmuseum which retells the history of the expansive Trollstigen road.
Things to do in Andalsnes:
Gondola
If you want to take in breathtaking views out over the valleys and mountains, the Romsdalen Gondola is the best way to do it. An state-of-the-art electric cable car, you’ll soar 1,679 metres up to Mount Nesaksla, which sits at an impressive 700 metres above sea level. Taking approximately 10 minutes, when you reach the observation point you can enjoy 360 degree views out across the beautiful surrounding landscapes!
Rampestreken
Alternatively, you can hike up to the Rampestreken viewpoint. A fantastic experience, when you reach the top you’ll have breathtaking views 537 metres above sea level. With the picturesque town of Andalsnes below you, this is an experience unlike anything you’ve had before.
Nesaksla
Taking just over 1 hour, the hike to Mount Nesaksla is a must for anyone that loves to walk. And the moment you reach the awe-inspiring 715 metre summit, the photo opportunities are endless!
Bergen
DAY 13
UNESCO World Heritage City, UNESCO City of Gastronomy, and a quintessentially charming Norwegian port town, Bergen is a real haven for architecture enthusiasts, seafood fanatics and outdoor explorers. The iconic Hanseatic Wharf is a great place to start your exploration of Bergen, bringing you to the heart of this enchanting region through museums, galleries, shopping and some of the finest dining spots in Norway.
Things to do in Bergen:
Bergenhus Fortress
In Bergen, Norway, there is a fort called Bergenhus. The castle, one of Norway's oldest and best-preserved stone defences, is situated at the entrance to Bergen port. Early in the 1500s, construction of the fortification at Bergenhus started, and throughout the 1600s, the stronghold underwent continuous reinforcement, reaching its pinnacle development about 1700.
Fløibanen
In the Norwegian city of Bergen, there is a funicular train called the Floibanen. It provides access to the Flyen Mountain, where there are mountain treks and stunning city views, from the city's downtown. It is a popular tourist destination in Bergen and among the most popular in all of Norway.
Bergen Harbour
When sailing into Bergen, you’ll be greeted by beautiful views of the harbour. Aligned with colourful houses, cafes, shops and restaurants, this beautiful harbour is picture-perfect.
London Tilbury
DAY 15
Just a short train journey from the heart of bustling London, Tilbury offers the best sights of the city as well as attractions local to the cruise port. Explore Tilbury Fort which played a vital role in the battle against the Spanish Armada, and discover the 1127 Rochester Castle which plays host to numerous events and markets throughout the year. Finally, for a unique sightseeing tour, take a short ferry ride from Tilbury to Gravesend.
Things to do in London Tilbury:
Tilbury Fort
Tilbury Fort is an artillery fort on the north bank of the River Thames. It was formerly known as the Thermitage Bulwark and the West Tilbury Blockhouse. From the 16th century until the Second World War, it secured London's seaward approach. The first fort was constructed here by Henry VIII, and Queen Elizabeth I famously gathered her soldiers nearby to combat the Armada threat. With its network of moats and bastioned outworks, the current fort is perhaps the greatest example of its kind in England.
Coalhouse Fort
A short journey away from the port lies the Coalhouse Fort Park. Dating back to the 1860s, this fascinating coastal defence building holds an array of events throughout the year and is run solely by volunteers.
Guru Nanak Temple
Located just across the river in nearby Gravesend, the Siri Guru Nanak Darbar Gurdwara is a Sikh temple which offers guided tours. Extraordinary in its architecture, it’s an impressive building featuring 5 domes, hand crafted marble and stonework. It took inspiration from the iconic Golden Temple at Amritsar.