Thomson Dream, Thomson

we had a marvellous time, the cabin was spacious and very clean, the cabin steward looked after us and delivered whatever we requested, the food in the Orion without doubt was up to the highest standard and Cesar Medina and his team made everyone feel that they were the only people being served and the Orion restaurant, I feel, is the ships jewel in the crown at the moment and Thompson need to recognize that as a fact. The senior officers on the dream need urgent lessons in interfacing with the passengers and not walk through the ship as if they were the most important people onboard, they should not look at the passengers as revenue, they are there to make our cruise pleasant safe and enjoyable along with the rest of the crew when there is a problem someone with authority should be on hand to inform the passengers of the problem and what is being done about it. Cruise is the operative word and everything revolves around the ship and no one should forget that be proactive not reactive and the reviews will improve. This one is a good review we returned on the 18th May and we were treated like VIP's thank you very much.

We have just arrived back from our first ever cruise and we had a fab time. The ship was great. The entertainment was great. The.bars were lovely with a feel to suit every taste. The facilities on ship were good. The shops were good. Food in the 24 hour buffet was good with a great choice. The only criticism we would have is that on occasions the food was not piping hot but for the amount of people catered for I think they did well. There was also a waiter service restaurant which we used once but we preferred the buffet and think we must be a stone heavier each now. The trips were many and varied and we went on three. They were a little hectic but then we packed a lot in so I guess you can’t have it both ways. The staff on board were many and they were fantastic. We could not fault the staff. They were so efficient, polite and attentive. The cabin was good and was cleaned twice a day. Our beds were made in the morning and turned down at night, which was a lovely touch. The only fault we could find was that although the cabin bathroom was kept clean we felt that it could do with an upgrade or at the very least a spruce up. We felt that we got value for money and would not hesitate to use Thomson cruises again. It was the dreams first outing and I think the staff over came any teething troubles very well.