Scenic Amber
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Scenic Amber Reviews

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4.0
star star star star no star
Based on 2 reviews
Cabin
4
Service
4
Excursions
4
Dining
4
Activities
4
Value for money
4
Entertainment
4
star star star star no star

We were due to have a cruise on this ship at the end of October but once on board we were told the ship wouldn’t be going any further than Cologne due to low river levels. The ship was lovely but the organisation following our decision to abort the trip and return home was terrible. Scenic must have known the river levels were low when they sent our tickets out a week before departure but there was no mention of it in the correspondence. The alternative would have been a hotel and land tour, something Scenic must have arranged weeks before. Apparently this is a 5* cruise line but to be sent home from a little known airport on a Ryanair flight does not do their image much good. Plenty of style in their product, but little substance.

Verified customer
1 cruise
6 Nov 2018
star star star star no star

We were due to have a cruise on this ship at the end of October but once on board we were told the ship wouldn’t be going any further than Cologne due to low river levels. The ship was lovely but the organisation following our decision to abort the trip and return home was terrible. Scenic must have known the river levels were low when they sent our tickets out a week before departure but there was no mention of it in the correspondence. The alternative would have been a hotel and land tour, something Scenic must have arranged weeks before. Apparently this is a 5* cruise line but to be sent home from a little known airport on a Ryanair flight does not do their image much good. Plenty of style in their product, but little substance.

Verified customer
1 cruise
5 Nov 2018