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Customer reviews for Norwegian Sun
3.8
Based on 4 reviews
Cabin
3.8
Service
3.8
Excursions
3.8
Dining
3.8
Activities
3.8
Value for money
3.8
Entertainment
3.8
We were on a cruise to South America starting on the 9th. March, 17, visiting Chile, Falkland Islands and Argentina. Before the cruise, we stayed 3 nights in Santiago, in Santa Lucia District. Its in a Local residential area, full of hotels, bars and restaurants. Its very near the main shopping malls and the place where we stayed in, was quiet at night. We had booked TUR BUS on line before departure from UK and on the day of sailing we took a taxi from Santiago to Valparaiso for the bus to the port. The bus stops well away from the ship port and you have to take a taxi to the port. It costs us$12 in total and worth it.While waiting to check in at the port for ship embarkation, there was no announcement that the ship could not come to the port because the berth was taken up by a cargo ship. After waiting for over three hours, we finally boarded the ship. We have been sailing with NCL over a number of years and have visited almost all the ports of call in USA, Canada and Europe. We have been on this ship before but the facilities have been run down to cut cost. The quality of food did not vary from day to day, the entertainment on the ship was worst than before, there was no parties on the pool deck when on sea or Barbecues as before. Although the staff in general were quite helpful and courteous but watch out for the security check when disemarking at ports. Securitykept on telling the customers to put their DINEROS(loose change) in the small tray she was handing out. When customers put their money in the tray, she said its all right, don't worry about it and she had problems with customers who found it hard to understand why is she saying one thing and then saying don't worry about it. I wanted to go out to the port and handed in my card. She swiped the card and as I was about to go she said wait and after couple of minutes, said you can go. When I asked her for my card, she said that the tender is coming and I have to wait. You can see the problem she has caused and its the customer who is blamed for everything and not the staff. Otherwise the cruise was fantastic and the weather was excellent going round the Cape Horn and very sunny and virtually no wind in Port Stanley. The NCL Sun is more likely to be replaced by NEW ship BLISS but its time for NCL to look at the behavior of their staff towards their customers.We definitely would not sail on NCL Sun again because of poor management, lack of entertainment, which is the worst I have seen on any of the NCL line, the cruise director laughs at his own jokes and does not think outside the box. Its time for NCL to either train their staff to be customer friendly or fire them, get another cruise director and entertainment staff and variety of performers and not the same old performers on the ship coming two or three times doing the same things.
Verified customer
1 cruise
18 Apr 2017
BA flight to Tampa 4/10 Tampa Hotel 7/10 This was our first 'normal' cruise previously done Star Clipper x 2. The advice and suggestion from Saam was spot on, the ship was the right size for us, we saw the Epic in port and that really is too big! The experience was very enjoyable and I have no major complaints. The ship is 14 years old and showing a bit of 'wear and tear'. The main buffet area is OK but like a motor service area, however the food was good and lots of choice, the 'free style' dining definitely worked for us. The speciality restuarants were very good, we tried French, Brazilian and Tepanyaki. The two main restuarants Seven Seas and Four Seasons were generally good, service was great, food was average. Our cabin was great and service A1. The onboard facilities were good, we always got a sun bed and pleanty of room on the decks. The spa was pricey and not good value, sales pitch is quite heavy and it is easy to be 'confused' with the costs. The shows ,jersey Boys & We will Rock You' were amazing, as good as West End shows. The bar service was hit and miss, often slow and not as customer service focused as other services, maybe because they are not on the tip rota? The wifi was very expensive.
Verified customer
1 cruise
20 Jan 2015
Dear all This was our first cruise - we had no expectations and we were not really disappointed. Seasoned cruisers will tell you that the ship was not the best, in fact not good at all compared to other lines and ships. The price we paid, the value was very good. Please be aware that the ship deals in dollars, if the rate for sterling is low everything is v expensive! If you get a good deal - go on the trip - if you are looking for a cruise with all the trimmings - don't bother.
Verified customer
1 cruise
3 Jul 2010
The ship was very clean and the staff overall very good. Some would even help you with opening the heavy doors. Our cabin staff were excellent. Clean towels twice a day and nothing was too much trouble. There were two resident groups singing during our 3 week cruise through the Panama Canal, needless to say they repeated songs on a daily basis and never upped the beat. The food was great, only one comment and that was in the Pacific Heights Restaurant the menu stayed the same for 3 weeks. Not sure why.
All offers and prices are subject to change and availability at time of enquiry. Prices are based on two passengers sharing unless otherwise stated and are subject to the Tour Operator's terms and conditions. Cabin and Flight supplements may apply. Other supplements may apply in addition to the price shown above. Flight details, timings and routing may be subject to alteration. Other tour operator charges may also apply. Any Onboard Spending money or drinks package value shown will be per cabin, again based on two sharing.
Note: On 13 January 2018, new European legislation is being adopted in the UK which as result will mean that we may change our required method of payment at our discretion, irrespective of how any deposit or prior payment was made.
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The world’s most popular cruise port with plenty to explore before, after or as part of your cruise. Head to Miami Beach and South Beach to rub suntanned shoulders with Florida’s rich and famous on the golden sands before heading to the star-filled bars and celerity-chef restaurants lining the way. Alternatively, head to the Everglades National Park to spot alligators and many exotic birds in the deep swamplands just south of Miami city.
Things to do in Miami:
Everglades National Park
With over 1.5 million acres of wetland, Everglades National Park is the third largest national park in the US. There’s plenty to explore in this stunning landscape, and visitors can take a tour with a guide, hop on a tram or simply hike one of the many trails.
Miami Beach
With no shortage of vibrant, lively attractions, Miami Beach is the place to be for sunshine, sand and the beautiful sea. Visitors enjoy a plethora of bars and eateries in the surrounding area, hit the art deco district or simply relax on a lounger on the beach.
Wynwood Walls
Whether you love art or you’re looking for an attraction in Miami, the Wynwood Walls are extraordinary. A unique outdoor gallery, you can spend your time admiring all of the huge, colouful murals that have been created by international artists.
Nassau
DAY 3
Capital of the Bahamas, Nassau is popular for fantastic beaches and coral reefs, ideal for snorkelling. Here, you’ll find the two indomitable colonial fortresses of Fort Fincastle and Fort Charlotte with pleasant streets full of markets, bars and churches to explore in between. Outside the city and ideal for a tour, you’ll find plenty of chances to immerse yourself in nature at the dolphin and sea lion lagoon and Ardastra Gardens, Zoo and Conservation Centre.
Things to do in Nassau:
Fort Fincastle
Cut from limestone in the 1790’s, Fort Fincastle provides a brilliant vantage point overlooking the city of Nassau. Tours of the castle are held daily between 8am and 4pm, and the panoramic ocean views provide a brilliant photo opportunity.
Ardastra Gardens, Zoo and Conservation Centre
Home to around 200 animals, Ardastra Gardens, Zoo and Conservation Centre is best known for its vibrant flamingos which roam freely around the park. Many of its inhabitants are endangered, providing visitors with up-close experiences with a range of wildlife.
Pirates of Nassau
Discover the fascinating history of pirates at this captivating museum. Showcasing how pirates used to visit the Bahamas throughout history, it has several exhibits, including a replica pirate ship.
George Town, Grand Cayman
DAY 6
The capital of Grand Cayman, George Town is a popular stop off for those on a Caribbean cruise. This charming and colourful town offers a wide range of activities, such as incredible glass-bottom boat trips, intriguing tours of rum distilleries, lovely art galleries, first-rate shopping, delectable dining options, and a history museum. Excursions like submarine tours, snorkelling, diving, and parasailing are also available here- a fun for those thrill-seekers looking for an exciting activity during their stop off there.
Things to do in George Town, Grand Cayman:
National Museum
The Cayman Islands National Museum is located in the heart of George Town, within an old courthouse building on the popular Harbour Drive. Showcasing an array of exhibits, it's a must if you want to learn more about the history of the area whilst stopping off there.
Craft Market
Enjoy a one-of-a-kind shopping experience, at the vibrant Cayman Craft Market that offers souvenirs from an array of local artisans. The ultimate place to pick up Caymanian art and crafts, this popular attraction is within walking distance of the centre.
Seven Mile Beach
On the western side of Grand Cayman island, there is a long crescent-shaped coral-sand beach called Seven Mile Beach. You can explore the whole length of this area's enormous shoreline and while strolling, you'll run into a number of beach bars and eateries at the resorts. Seven Mile Beach offers a wide range of outdoor activities as well, including scuba diving, snorkelling and parasailing.
Cozumel
DAY 7
Cozumel is a real highlight of any tour of Mexico, Central America or the Caribbean. On this paradise island you can ride dune buggies, snorkel and scuba dive with a vast variety of sea life including sharks. Meanwhile, for those wanting to have a splash, you can hire a number of marine vehicles, play on the inflatable water park. As well as perfect for families, couples can retreat to a peaceful getaway with a relaxing massage on the beach.
Things to do in Cozumel:
Punta Sur Ecological Park
Bursting with beautiful flora, coral reefs and sandy beaches, Punta Sur Ecological Park is a haven for stunning nature. Take a dip in the vibrant waters and dive deep to discover the marine life, before enjoying a delicious lunch and a cold drink at the restaurants.
Chankanaab Beach Adventure Park
Visitors of all ages will love Chankanaab Beach Adventure Park thanks to its many activities on offer. Go below the surface and discover colourful fish, reefs and even underwater sculptures, watch the sea lion show or enjoy a massage by the beautiful lagoon.
Cozumel Pearl Farm
A family-owned attraction, the Cozumel Pearl Farm is in a beautiful location, with turquoise waters and a white sandy beach. A unique experience, you’ll learn how these beautiful objects are cultivated and then become a piece of jewellery.
Miami
DAY 9
The world’s most popular cruise port with plenty to explore before, after or as part of your cruise. Head to Miami Beach and South Beach to rub suntanned shoulders with Florida’s rich and famous on the golden sands before heading to the star-filled bars and celerity-chef restaurants lining the way. Alternatively, head to the Everglades National Park to spot alligators and many exotic birds in the deep swamplands just south of Miami city.
Things to do in Miami:
Everglades National Park
With over 1.5 million acres of wetland, Everglades National Park is the third largest national park in the US. There’s plenty to explore in this stunning landscape, and visitors can take a tour with a guide, hop on a tram or simply hike one of the many trails.
Miami Beach
With no shortage of vibrant, lively attractions, Miami Beach is the place to be for sunshine, sand and the beautiful sea. Visitors enjoy a plethora of bars and eateries in the surrounding area, hit the art deco district or simply relax on a lounger on the beach.
Wynwood Walls
Whether you love art or you’re looking for an attraction in Miami, the Wynwood Walls are extraordinary. A unique outdoor gallery, you can spend your time admiring all of the huge, colouful murals that have been created by international artists.